I'm at a loss as to how something can be this bad. How a company can be this incompetent and useless. Being with EE is like pulling teeth.

We'll start with speed. It's abysmal. 500kb/s on a good day. 0 on a bay day, which is most days.

We're paying ~£35/month + line rental, for dial up speeds and days of downtime at a time. I can hardly do anything. Imagine if I had to work from home, I simply would not be able to.

Customer "service" are about as unhelpful as someone could possibly be. Insisting that nothing is wrong, because when they do a line test it seems to magically sort itself out. Then we end the call, and boom, back to 1990s internet.

We can't change isp either, apparently there are no free slots at the exchange. Whatever that means...

So we are stuck with a team of criminals taking our hard earned money and giving us nothing.

In these dire times, internet is essential. It is a lifeline. I cannot tell you how terrifying it is to be completely cut off from the world. But that's EE for you. They don't care about service. They care about lining their pockets.

Avoid at all costs. If I can save just one poor soul from these monsters I'll be happy.

EE, you have ruined my life.