The package I am currently paying for is the 100mbs one for around £21 a month *offer price. Now for the first month or so I had one disconnect on average per day. Something they say is normal whilst the service kicks in. Around the 24th sept I first rang about this to complain (a month had passed). They acknowledged the fault and tinkered with router settings. We still had issues after this after calling for two weeks they finally decided to contact the network team. After that I had contacted several times due to the fact I was still having speed and disconnection issues. It took 6 weeks and a call with the manager for them to consider putting boosters in. The office is open every day but its UK based so the hours may not be suitable for everyone. My complaints are that it took 6 weeks to acknowledge we were still having issues and ask to get boosters fitted. They have not sent an engineer round,their tech staff are also customer service however from what I've seen they're not that much use, with one person contradicting another to the fact they have told me to switch off the router and put it on everhtime I rang. This company is small however they have been around for approximately 7 years which means they've had the time to work on customer service. If you're in an area where they are offering you 50mbs with another provider or 100 mbs with this honestly go for the other