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jameshammy's Review for Zen Internet

 Zen Internet (Broadband Fixed Line)
Posted: 13th Jan, 2021    By: jameshammy
Title: Zen FTTP is great
Recently moved house into the country and it was an FTTP-enabled area so naturally I wanted to order the fastest tier available. I came from a BT FTTC product (80Mbit/20Mbit) at mt previous address which in all honesty, never skipped a beat and was solid for the 7 years we had it.

I had an FTTP activation date set after dealing with a very easy over the phone order, before I moved in. I had the router arranged to be delivered ahead of time to my old address, which arrived a couple of days later.

When the activation day arrived, I had an email at the crack of dawn letting me know the line had been transferred to Zen and the service was now active. PPPoE connections were completely unresponsive. I called Zen tech support and explained the situation and straight away was speaking to someone who I could talk to about RADIUS servers etc so we were on the same page. We tested PPPoE on a computer plugged straight into the ONT. Still no dice so an Openreach engineer visit was booked. He turned up next day, tested the optical status (perfect) and called their NOC who worked out the problem and fixed immediately. I got a follow-up call from Zen that day.

I have to say, it was so refreshing to speak to an ISP with UK-based staff who actually know their stuff and care about their customers.

Highly recommended. Oh and I get more than 900Mbit down and 115Mbit up speeds!

Time With Provider: 1 Weeks
Package Name: Full Fibre 900
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