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SLY1961's Review for BT

 BT (Broadband Fixed Line)
Posted: 23rd Aug, 2021    By: SLY1961
Title: BT FTTC Poor Service High Prices
Update on the below- Openreach cable eng with a level of perseverance found the fault to be a cable that he said was lead and decades-old. in addition, the line was joined Heath Robinson style by the window fitters. Once new copper restored stability. BT need to learn from this and give the chap a pay rise and identify these infrastructure issues earlier. Got a refund and halved the £50 charge


In short, I am a long term customer paying £50 per month and getting constant line drops on an FTTC service. BT seem content to close the case after their eng and Openreach find no fault. I have a new Openreach master socket and a Draytek 2862 CPE and I know the problem is either at the Exchange or the cabinet or the copper line to the house. I have discovered that BT is not LLU at the exchange and VF, SKY and Talk Talk are LLU. A friend advises this may make a difference as BT are piggybacking on the other LLU ISP kit. I am moving to another ISP as the speeds have now dropped to under 50% of the BT guarantee the worst thing is not having a reliable, consistent and predictable service. My advice is don't use them unless you really have zero choices. Also check out on SamKnows where your exchange and cabinet is located and which ISP has LLU, as this may make a difference.

Time With Provider: 15 Years
Package Name: Fibre with BT Halo 1
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