Bigblu is used by customers who have very little choice or alternative. This brings some foreseeable consequences: aside from the much higher cost than, say, mobile 4G, they really couldn't care less when it comes to the quality of their service or the Ts&Cs they impose. E.g.:
1. If the service is not delivered, you are still obliged to pay them. "As stated in our Ts&Cs we do not offer a fault free service and should something go wrong with the kit, we are under no obligation to credit or refund any of the downtime days you have had"
2. If their equipment becomes faulty, they will send you a part - but you have to fit it yourself or PAY for an engineer to attend. When's the last time you had to pay a service provider to fix their own equipment?
3. You have to arrange to return the faulty item. They offer a Collect+ service, but there very few drop-off points in rural areas (where most of their customers are). For example, in the whole of NW Highlands, you have the choice of driving to Fort William or Inverness to drop off the parcel (in my case, a 2hr, 70mile trip). Or you can arrange delivery via an alternative method AT YOUR OWN COST. This is their faulty equipment remember. "Unfortunately we are not willing to pay for any other method or return, therefore it is your liability to pay for an alternative method of return. Again, this is covered in our T&Cs."