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Meatball's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 07th Apr, 2021    By: Meatball
Title: VM still not addressing key issues
Returned to VM (OR FTTP not in sight and CityFibre at least 18 months away)
CRAWLEY Area 18
Only 40% in my post code can actually order despite VM presence at 87.5% of addresses. Similar on other Post Codes/Estates.
With perseverance managed to get my address "unlocked by engineering"
Negotiated Oomph 360 TV, M350, phone and SIM for £41/m for 18 months
VM still issuing 360 package with Hub 3
Underwhelmed by 360 TV offering. Using it to record for my use but not for family.
Broadband worked OK for 2 days then lots of issues in Evenings.
Removed all equipment except Hub and one wired device.
Monitored speeds. 360/36 at night and early morning. Reduced to just over 100/35 during day. Drops to 6-8/35 Mbps in evening. Upload appears to remain consistent. All tests using VM web site version of SpeedTest.
Verified for 4 days (Router or Modem mode).
Reported fault to VM. They immediately went down the User/WIFI/Device route.
Call passed to a technical desk. Very quickly confirmed that there was "an outage" issue. Refused my explanation of a capacity issue. Expected resolution is 8 days time. Await outcome.
Update: Perseverance with VM appear to deliver. After monitoring service every day at set intervals and referral to a more technical help desk M350 now consistently above 300 and up around 35. All good lets see how long it lasts.

Time With Provider: 4 Weeks
Package Name: Oomph 360 TV, M350, Phone and 5Gb SIM
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