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Fancellu's Review for Zen Internet

 Zen Internet (Broadband Fixed Line)
Posted: 06th May, 2021    By: Fancellu
Title: Worst support from any ISP, ever
Was supposed to have FTTP installed on the 27th.

Engineer came, and said it couldn't be done because fibre not set up properly

I contacted Zen, who said they'd get back to me today with an update. That didn't happen

I'd already arranged to have my current internet stopped today, as advised, so have no internet

Had to call them up again today to get them to chase openreach. Then get told I'll have to wait a week. Or more.

1) Why was a proper survey not done?
2) Why didn't Zen get back to me?
3) You would think an install for a date which didn't then change status to DONE would attract their attention

Zen have no ticketing system on their website, just email, and their email thinks I'm sending spam, so I can't even talk to them

My order on the website shows no sign of the new status, the new ETA. Any change whatsoever

Very disappointed

I chose Zen solely because of their previous good reputation. I see many people saying they aren't what they once were. Pity

---

The latest update is that I'm expected to wait until 13/06 for the extra work to be done. i.e. 7 weeks after my go live date, all the while without Fibre broadband

This is beyond a joke

Zen should not be offering a service they simply cannot supply

Should I ever get a service from them, I imagine their support will be equally unengaged

Time With Provider: 1 Weeks
Package Name: Full Fibre 900
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