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E_J66's Review for BT

 BT (Broadband Fixed Line)
Posted: 25th Jan, 2022    By: E_J66
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Tried BT Business - Cancelled same day
Tried BT Business again hoping they'd improved. What an error of judgement. Swerve them if you're considering it.

Easy to get through to business sales. Spoke to a pleasant lady. Order submitted and requests noted; two of which were 1) we don't need a router 2) we don't need phones. Agreed these wouldn't be sent and the postage charges voided.

When the confirmation emails arrived the whole order was clearly not what we'd discussed. I tried calling back sales, but they couldn't help as it was an existing order. After spending more than 3hrs trying to correct the billing and service addresses I lost all confidence and decided to cancel. BT had no idea what they were talking about, it was extremely poor. Their systems are far too complex.

I couldn't cancel via normal channels so raised a complaint. Everything was another teams responsibility, I had to speak with them. The complaints handler persistently wanted to close the complaint before anything had been resolved. I eventually ended up with three complaints, although this was not my intention and only confused things further.

A day later and account closure confirmed. BT sill tried to bill me. Had to raise another complaint to get this resolved. They still sent phones (to the wrong address) and demanded them back ASAP at our cost. They really dragged things out.

In conclusion, they are no better. Use another ISP.

Time With Provider: 1 Weeks
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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