I have had a lot of trouble with Zen support trying to sort out a problem. It never seemed to be possible to talk with one person responsible for my case. Practically every time I called I had to wait whilst the new support bod read what his/her colleagues had previously written. I then had to ask them to ask the "fault manager" to ask BT Openreach to look into it. Not once could I have the detailed technical discussion which could have resolved the problem. Several times they promised to ring back, but did not do so.

And the queues on the telephone lines! I often waited 30-40 minutes. Then Zen levied £30 call charges for my calls to their help line! (They have hit on a good way of making money here!)

Hard to believe they're Which magazine's recommended provider.