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rain111's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 23rd Dec, 2022    By: rain111
Full Star Half Star Empty Star Empty Star Empty Star
Title: Loyal customer to Ex with bad taste
I have had VM for over 10yrs while it was great, it has never always been smooth the whole time, in the last 2 years I will have no internet for a day or so a couple of months for no reason, and 80% of the time I'll never get the speed I pay for (e.g. Gig1 I'd get between 200~350Mb if I am lucky) their customer service is a nightmare, they say they look into it, but never do, you have to follow up, my hubs had to be replaced 7 times in 2 years period because of issues (hub 4), and then if I am disconnected for more than 24hrs they say there is compensation, but I never had anything from them, just lies, they ignore you unless you follow and call them back when issues are still present.

Over-priced for speeds you never truly get, and their excuse is that my equipment is at fault (which isn't and showed them proof), I had enough of their pitiful upload speed, just pathetic.

The biggest reason why I stayed that long with VM, was there were no other providers that offered such high-speed connection, the likes of BT/Sky etc.

I terminated my contract with VM and boy am I glad, I have to give credit to the termination team, they were delightful to deal with, which is surprising, I thought they would give me hard time and try to offer me some deal (just want to out), this has been my problem with VM, I hope no one else has it.

Time With Provider: 15 Years
Package Name: Gig1
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Half Star Empty Star
Support
Full Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Half Star Empty Star Empty Star Empty Star
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