They called up my sister after she moved into her new apartment, who knows how they got her number, and told her they could get her WIFI faster than anyone and that they would send her a contract to sign. She said okay ill take a look.

Contract went to spam and she never saw or signed anything, nor was she told anything about the contract.

Fast forward to 3 months later, she receives an email saying they have closed her account and she owes £1000.

She has been with BT for 2 months at that point and is very confused and scared as they threaten her with debt collectors if she doesnt pay immediately. She doesnt respond to the email and they begin to call her 3 times a day for a month. Eventually she reaches out to me as she is so distressed.

I file a complaint, which they dont take seriously and just say its too bad and keep harrasing her on the phone and email.

My guess is they prey on the vulnerable who cant defend themselves who often just accept their harrasment and get forced into paying something they dont owe. Which is despicable.

But fear not as I have lodged an official complaint and investigation into their practices and fully intend to take them to court to hold them accountable for their malicious practices.