when it works its great but there lies the problem, you are constantly getting ultra slow speeds and the total blackouts. when you contact them it takes an eternity to get connected to an advisor and when you do its the same old jargon "turn off router and disconnect all cables for a minute and retry", sometimes it works but not always and its gets tiresome having to keep doing the same old routine over and over again. it seems obvious the equipment is second rate hence the continuous problems. even worse is the fact they never contact you when they say they will so all confidence in the brand is lost when you have no idea if they will fulfill any of their promises. avoid for now guys until they get their act together.