despite having not been a customer for several weeks now they still think it is acceptable to spam me begging for comments on here and trust pilot. never seen something so desperate.

the network was poor. Support often had to jumping through hoops to prove an issue existed. i put this down to their use of the least cost option which is ZEN. i suffered nothing but poor speeds, packet loss, latency and all the while IDNET support blamed everything and wouldn't rule out ZEN as the problem even when comments i found in these very review sites and on forums echoing the same junk service and laxidaiscal support offering.

i moved to virgin and while they get a bad rap by some, the service has been stable and the one issue i did need to phone in was fixed within 24 hours, no blaming me the customer, just impressive service ownership until resolved and an apology.

they only get a 5 for service as i didn't use any services except the connection which i consider rated on speed and value.