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Ad47uk's Review for Zzoomm

 Zzoomm (Broadband Fixed Line)
Posted: 27th Mar, 2024    By: Ad47uk
Full Star Full Star Full Star Full Star Half Star
Title: Works well
I joined Zzoomm in June 2023, mainly because they gave me a good offer. As soon as they got here, they were out of the van and up the pole to put the fibre across, the installation was quick, which surprised me and the two people doing the installation were friendly and efficient.

While for a couple of months or so at the start they had teething problems, with slowdowns, mainly due to a main fibre cable being cut and no back up, so everything had to go through a single line, which slowed things down at peak times. That was the main problem, but sorted in a couple of days or so, and a couple of other minor problems.

But for the last 6 months or so it has been prefect, speed is over the 500Mb/s I am supposed to get, both up and down. They did have an update a couple of days ago early morning which knocked the internet off for a bit, from when I wrote this, but we were told about it.

Customer service could be better, but then that is the same for many internet providers, also they could have a better router. The newer one works ok, but better off getting your own.


I did not really want to go to full fibre, had no interest in it, but here I am, and I think ZZoomm is doing a good job, the service they are giving me is great.

I would recomend them if you can get Zzoomm then do so.

Time With Provider: 9 Months
Package Name: 500Mb/s
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Empty Star Empty Star
Services
Full Star Full Star Full Star Full Star Empty Star
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