I've been with this ISP for a while, and while the internet connection itself is mostly reliable, the support experience has eroded any sense of value I used to feel.

When everything’s working, it’s fine. But the real test of any provider is how they respond when things don’t work. That’s where this company falls short.

The main issue is with how support – particularly through Martin, the managing director – is handled. Rather than helping, Martin often comes across as defensive and evasive, using technical jargon in a way that feels more like deflection than explanation. There’s a clear lack of ownership; problems are always someone else’s fault – the hardware, the weather, third parties – anything but the company itself.

Over time, this approach has chipped away at any trust I had in their support. When you're made to feel like you're being talked down to instead of helped, and every conversation feels like damage control rather than problem-solving, it becomes hard to believe anything you're told.

For the price I’m paying, I expect a service that takes responsibility and treats customers with honesty and respect – not spin. That’s where this ISP fails.

Overall: 2/5 – Decent connection, but disappointing and untrustworthy support. You pay premium rates for below-par accountability.