I have used Andrews & Arnold at two addresses. At my previous home I had an Openreach FTTP service delivering close to 1 Gb/s. After moving to an address without FTTP, I changed to an A&A G.fast service delivering roughly 300 Mb/s download and 50 Mb/s upload.

The move was complicated by a fault in the Openreach infrastructure outside the property, which delayed installation. This was an Openreach issue rather than a fault with A&A’s broadband service.

Since installation, the connection has been fast and reliable. I particularly value A&A’s technically competent approach, support for IPv6 and static addressing, and the amount of information and control provided to customers. It feels like a service designed for people who want to understand and manage their own network rather than a heavily simplified mass-market product.

The main disadvantage is price. I pay around £65 per month for the G.fast service with a 1 TB allowance, so it is considerably more expensive than many mainstream packages. For me, the reliability, technical facilities and straightforward approach justify the additional cost.