AVOID YOUFIBRE. A cheap broadband deal means very little when the service is unreliable and the company refuses to take meaningful accountability.

I genuinely regret choosing YouFibre, and I would strongly discourage anyone considering them from signing a contract without seriously questioning what happens when their service fails.

For approximately THREE MONTHS, I have been complaining about ongoing connectivity problems since installation. Multiple contacts, engineer visits, repeated explanations and countless opportunities to put things right.

And yet, three months later, YouFibre is STILL proposing further remedial work.

Perhaps the most astonishing part is that their own investigation confirmed a physical connection fault at the CBT (Connectorised Block Terminal), which required an engineer to rectify. They have also acknowledged that further equipment is recommended to address outstanding connectivity concerns.

So this isn’t simply a customer complaining about slow Wi-Fi. Their own engineering findings confirm there have been technical problems requiring intervention.

Despite all of this, YouFibre has REFUSED to release me from my contract without charging an Early Termination Fee.

Let that sink in.

I have paid for three months of service that has repeatedly failed to meet reasonable expe