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YouFibre Reviews

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2 Reviews
Value
Speed
Support
Services
Posted: 18th Sep, 2020    By: safcbee
Title: Amazing!
I finally had my YouFibre service installed. Yes, there were delays, however there were good reasons for these delays. The teams worked their socks off to move things along. The end result? A super efficient install, no issues, very pleasant installation team.

I’m currently on the 1000/1000 service and this speeds are amazing. Wireless of course varies, depending on the usual obstacles wireless has to overcome, but its MUCH faster still than my old Zen service (60/12) wired...this is where the real test comes in.... mostly above 900 both ways so far. The lowest I have saw it drop was around 850 down.

Was it worth the wait? OH YES!

Hang in there everyone, if you are waiting for your install, it’s coming!

For anyone who isn’t signed up yet, get signed up, you’ll love it. Finally proper FAST fibre in Peterlee :)

Time With Provider: 1 Weeks
Package Name: 1000/1000
Value
Speed
Support
Services
Posted: 08th Aug, 2020    By: Jorge
New company offered me FTTP for a fraction of the cost to the others.
No install charges to get the fibre to the house or engineers visit to set up. Of course I signed up!!!

Installation was done in under 1 hour and average speeds from the supplied a Eero Pro Router are around 900+Mbps on both download and upload.

Opted to take on the addition Mesh Wifi service, which comprises of two extra Eero Pro's. Wifi speeds from these average around 450Mbps.

Only downside is the lack of ethernet connections on the router.


Customer Service wise, I have seen a few problems with the sales team promising install dates, only for them to be put back due to the fibre being installed via the BT trunking being collapsed in a few places in the town (Peterlee). Add the delays in getting permission from Durham County Council to get these areas dug up has resulted in a few complaints on the local town Facebook pages.
Overall though, if they come to your area well worth signing up but delay cancelling your existing provider until you have the fibre pulled to your property to cover your bases.

Time With Provider: 2 Months
Package Name: YouFibre 1000
Value
Speed
Support
Services
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