Broadband We'll fix your line

Like most broadband lines we make use of links from BT to connect your broadband line to our network. This is a sensible way of providing a broadband service to the whole country, but does mean we have to deal with BT - particularly if and when things break.

We pride ourselves in having a very capable team of people that deal with faults. We have a close working relationship with BT, and our team are well known within all parts of BT for not tolerating being fobbed off.

We have detailed monitoring of lines that allow us to quickly identify faults and take action to resolve them (whether BT, or changes at your end).

In fact, we are so confident we know what we are doing, we'll even take on problems other ISPs leave behind, and that is why we make this offer.

http://aaisp.net.uk/broadband-trial.html