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UK ISP O2 Voted Best Broadband ISP in Satisfaction Survey

Posted: 30th Apr, 2009 By: MarkJ
UK broadband ISP O2 ( Be Broadband ) has won six key service satisfaction categories as well as being voted best overall provider by the latest survey from comparison site BroadbandChoices. The survey also revealed that 53% of people were considering changing their ISP in the next six months, while 49% were Very Satisfied or Fairly Satisfied with their ISPs After Sales Support.

Virgin Media did well too, becoming the most improved ISP overall since last autumn, while Sky Broadband (BSkyB) was named the best ISP for bundled (broadband, TV, phone etc.) services. Sadly the survey only included ten of the largest UK ISPs and also treated Pipex and Tiscali separately (Pipex doesn't offer residential services anymore, they redirect to Tiscali):
Overall - Very/Fairly Satisfied
1. O2 .
2. PlusNet .
3. Sky Broadband .
4. Virgin Media .
5. TalkTalk .
6. Tiscali UK .
7. BT Broadband .
8. Orange .
9. Pipex .
10. AOL Broadband .
Interestingly 69% of the 10,000+ respondents with broadband access claimed to have some form of bundled service. Both PlusNet and Virgin Media were also rated highly for quality and download performance.
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