UK Consumers Put Broadband Connection Reliability as Top Priority
Posted: 28th Sep, 2009 By: MarkJ
The latest consumer research from BroadbandChoices, which was conducted with the help of 3,950 respondents during June and July this year, has revealed that 34% value the connection reliability of their broadband ISP service above speed (30%) and value for money (23%).
When asked if they felt their ISP had lived up to its promises, almost half (47%) said no. Furthmore the top gripe was disappointment with connection speed (70%), which was followed by reliability issues (32%). Over a third (36%) felt let down by their ISP’s customer service.
The poll is similar to a survey that we conducted in August 2009, which revealed that the majority (57%) wanted 'Better Speeds' from their ISP, while only 16% would have rather had lower prices - Full Results.
When asked if they felt their ISP had lived up to its promises, almost half (47%) said no. Furthmore the top gripe was disappointment with connection speed (70%), which was followed by reliability issues (32%). Over a third (36%) felt let down by their ISP’s customer service.
The poll is similar to a survey that we conducted in August 2009, which revealed that the majority (57%) wanted 'Better Speeds' from their ISP, while only 16% would have rather had lower prices - Full Results.
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Community Fibre £21.00
Virgin Media £26.00
Shell Energy £26.99
Plusnet £27.99
Zen Internet £28.00 - 35.00
150,000+ Customers | View More ISPs
Cheapest ISPs for 100Mbps+
Modest Availability | View More ISPs
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Community Fibre £21.00
Virgin Media £26.00
Shell Energy £26.99
Plusnet £27.99
Zen Internet £28.00 - 35.00
Large Availability | View All
Cheapest ISPs for 100Mbps+
Large Availability | View All
Helpful ISP Guides and Tips
Sponsored Links
The Top 15 Category Tags
- FTTP (5514)
- BT (3514)
- Politics (2536)
- Openreach (2297)
- Business (2262)
- Building Digital UK (2244)
- FTTC (2043)
- Mobile Broadband (1972)
- Statistics (1788)
- 4G (1663)
- Virgin Media (1619)
- Ofcom Regulation (1460)
- Fibre Optic (1395)
- Wireless Internet (1389)
- FTTH (1381)
Sponsored
Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules