The 'Digital Vault' online storage and backup service provided by BT to customers of its Total Broadband ISP package(s) has been branded as "totally useless" by some of its users. Problems with the facilities auto backup manager, slow support, connection and incorrect storage levels are just some of the gripes being aired since late August.

The PC Pro article notes that BT did manage to post a constructive update on the problem late last month, which apologised for the difficulties and promised a fix - BT's Support Forum. It added that the difficulties were only known to be affecting a small proportion of BT Digital Vault customers.


Frustratingly the problems have continued and BT is still working to get its new v3 Auto Backup Manager code fixed for a second release. In the meantime existing customers are being asked to use the older 2.82, which is believed to have been patched up. Fewer users are now reporting problems but some issues clearly remain.