Customers of UK ISP Vispa Internet have been complaining, since approximately 11am this morning, about a raft of connectivity and support problems plaguing the provider. It's understood that many cannot connect and others have experienced extremely slow speeds. Meanwhile Vispa's website has been somewhat unstable and their support lines appear to be out of action too.

At the time of writing we were just about able to load their website, though it took 1 minute to come up. Mercifully their community forums appear to be working a little better and a status update has been posted.


The radius server is usually a core part of the authentication process (i.e. login) within any ISPs network, though it's unclear why their website and broadband speeds have also been so adversely affected. Presently most customers appear more frustrated by the lack of communication than the service itself being out of action.

It's worth reminding everybody that, while this issue may or may not be related to the current weather problems, many ISPs and businesses are suffering problems as a result of the heavy snowfall (as reported on Wednesday).

UPDATE 2:26pm

Vispa's Commercial Director, Adam Binks, has been in touch to inform us that the ISP has suffered a major Denial of Service Attack (DoS / DDoS).


Vispa has also apologised again for the problems and is seeking to assure them that they are taking measures to prevent such an attack happening in the future