Posted: 03rd Mar, 2010 By: MarkJ
Broadband provider Zen Internet has been awarded its 9th
Which? Best Buy for Broadband award, topping the satisfaction tables for the 5th year running. Which? has also revealed that Zen is currently the only ISP to be awarded the Best Buy broadband provider status.
Which? said:
"If you want to be sure to get broadband that offers top-notch levels of service, go for a Which? Best Buy, as rated by our members, in our unique survey of home broadband users. With an overall Which? customer score of 89%, Zen truly deserves its Best Buy broadband provider status."
Which? awarded Zen five stars for customer service, support and connection reliability. None of the other ISP’s tested scored this high within these categories.
Richard Tang, Managing Director, Zen Internet said:
"I am delighted that we have achieved this latest Best Buy from Which? It is a testament to the commitment of all our staff to our long-term mission to provide the best ISP service in the UK. We have many service improvements lined up for 2010 and I’m really looking forward to delivering these to our customers as the year progresses."
Zen is also highly rated by readers of ISPreview.co.uk and has a long history of quality, despite being somewhat more expensive than many of its rivals. At the time of writing we could not find a copy of how all the other ISPs faired, though we hope to publish a basic summary soon.
UPDATE - 3:39pmAs promised, here's a copy of the 2010 Customer Satisfaction ratings:
(Customer Satisfaction) - ISP Name
(89%) - Zen Internet .
(77%) - O2 .
(76%) - Utility Warehouse .
(73%) - Be Broadband .
(70%) - GreenBee .
(63%) - Eclipse Internet .
(63%) - PlusNet .
(60%) - PostOffice .
(60%) - UKOnline .
(56%) - Madasafish .
(56%) - Sky Broadband .
(53%) - Nildram .
(52%) - Virgin Media .
(50%) - Demon Internet .
(49%) - Freedom2Surf .
(48%) - TalkTalk .
(46%) - BT .
(44%) - Tesco .
(39%) - Supanet .
(37%) - Karoo .
(36%) - Pipex .
(32%) - Orange .
(31%) - AOL UK .
It's interesting that the list includes Pipex but not its parent Tiscali, both of which have recently also been consumed by TalkTalk . No surprise to see Be Broadband and O2 up there, though sadly some other quality providers like IDNet appear to have been ignored.