The latest uSwitch Home Phone Customer Satisfaction Report has named ISP and TV broadcaster Sky ( Sky Broadband ) the 'Best Overall Provider' in their survey with 86% of its customers satisfied. Rival TalkTalk also did well, coming second with 82% of its phone customers satisfied. By contrast Virgin Media came in 3rd with a rating of 80%.

Sadly, for the third time running, BT received the lowest score for Overall Customer Satisfaction (71%) in the poll, in fact it came bottom in all 11 of the rated categories from 'Best overall customer satisfaction' to 'Best for setup support'. BT also had the lowest 'Value for Money' score for the 7th time running.


The survey also revealed that overall, just 6 out of 10 phone customers are happy with the service they receive, while satisfaction with value for money has dropped by 8%. Interestingly 29% of customers said they had never switched their home phone provider.

We note that the survey only included four of the largest home phone providers, which is pretty weak given that many other broadband ISPs also offer line rental and voice call products. We're surprised to see that some other big names, like Orange and PlusNet UK, appear to have been excluded. Hopefully O2 will be included in next year's study, though we're still waiting for their Home Phone service to launch.