Home » 

UK ISP News Archives

 » 
Sponsored Links

UPDATE UK ISP Demon Internet Restricts Unlimited Business Broadband Packages

Posted: 26th Jul, 2010 By: MarkJ
demon logoThe recently re-launched ISP Demon Internet (THUS Group, Cable & Wireless) has been forced to impose a Fair Usage Policy (FUP) on its new "unlimited" business broadband packages. The provider claims that it has recently seen a big increase in the amount of heavy users, which are forcing it to make "tough decisions to protect our network and quality of service".

The new services, which were only launched at the end of last month (here), originally pledged to end confusion around FUP's and advertised speeds. Demon then proceeded to outline a series of business broadband packages that all featured "unlimited" usage.

Demon Internet Statement

We’ve recently seen quite an increase in the amount of heavy users on our business broadband products, and as a result we can’t continue to support completely unlimited use on these services so we need to introduce a Fair Usage Policy with peak hour usage restrictions.

Less than 0.5% of existing business broadband customers are heavy users and use in excess of the limits we are setting, so the majority of existing customers will not have to worry, and if you’re a new customer thinking of signing up you’ll probably be unaffected by the new limits too.

As you know we believe it’s important to be open, honest and very clear about usage policies, so the new Business Broadband Fair Usage Policy is outlined below:

BUSINESS 2+ / 2+ PRO

200GB during peak hours (8AM to Midnight) measured over a rolling 30 day period

Unlimited overnight allowance

BUSINESS 2000 / 4000 / 8000

100GB during peak hours (8AM to Midnight) measured over a rolling 30 day period

Unlimited overnight allowance

To be fair Demon's allowances are quite flexible, especially with the Business 2+ (8Mbps downstream and 1Mbps upstream) package costing just £19 per month (24 month contract). Indeed 200GB during peak hours on such a cheap package could still leave them open to problems further down the line.

Demon will be monitoring usage immediately although the new FUP but won’t be enforced until the 30 days notice has ended. A usage tracker for Business Broadband is now available. When the policy is implemented a customer who exceeds the limits will be restricted to 128Kbps during peak hours.

UPDATE 27th July 2010

Clarification statement from Demon Internet follows.

Demon Internet Statement 2

Following our online announcement regarding the introduction of a Fair Usage Policy on our Demon Business Broadband services, we would like to clarify that this excludes the Demon Premier Broadband services referred to in our relaunch press release. The Demon Premier Broadband services will continue to have unlimited usage.

Here at Demon we are committed to being open, honest and clear about any usage policies, so details of this latest change to the business broadband services has been posted on our blog and we are also emailing customers to advise them of the new FUP.

We believe that the new usage limits, which only apply between 8am and midnight, are very generous and very fair. Less than 0.5% of our current business broadband customers are anywhere near these limits and we have launched a new usage tracker on www.demon.net so that customers can monitor and manage their usage.

Many so-called 'unlimited' products from competitors are actually limited, and many will have limits set below ours. We also intend to use our judgement to unrestrict customers if they hit the limits by accident (e.g.caused by a virus or unauthorised staff use), certainly for first offences. We are trying to be honest, and fair, and provide great business broadband services.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
 Cheapest Ultrafast Broadband ISPs
  • Gigaclear £15.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | Compare More ISPs
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Ultrafast ISPs
  • Gigaclear £15.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored Links
The Top 20 Category Tags
  1. FTTP (5411)
  2. BT (3492)
  3. Politics (2499)
  4. Openreach (2279)
  5. Business (2227)
  6. Building Digital UK (2218)
  7. FTTC (2039)
  8. Mobile Broadband (1944)
  9. Statistics (1766)
  10. 4G (1641)
  11. Virgin Media (1596)
  12. Ofcom Regulation (1439)
  13. Wireless Internet (1380)
  14. Fibre Optic (1380)
  15. FTTH (1379)
  16. 5G (1218)
  17. Vodafone (1128)
  18. EE (1113)
  19. TalkTalk (927)
  20. O2 (919)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules