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Scottish Widows Worried by People Picking Broadband over Income Insurance

Posted: 05th May, 2011 By: MarkJ
scottish widows ukA new Consumer Protection Report from the financial and insurance services company Scottish Widows, which worked with YouGov to survey 5,148 UK Adults during late February 2011, has warned of a "worrying trend" where people sight broadband internet access as being more "essential" to their lives than income insurance.

Some 69% of respondents claimed broadband was essential to their daily lives, while 55% said the same of their mobile phone(s). By contrast just 35% indicated that ensuring their financial security if they were unable to work was "essential". However, Scottish Widows found that just 15% would consider cutting back on broadband, whilst a fifth would be prepared to cut back on critical illness and life insurance.

Clive Allison, Market Director, Protection at Scottish Widows, said:

"We realise that many people do not like to plan for the unknown, however the importance of doing so cannot be underestimated. Our research shows that the majority of people clearly understand the benefits associated with protection products such as life, critical illness and income protection, but that many still don’t adequately protect themselves, their families and their homes.

It is extremely worrying that so many of us haven’t protected the things most dear to us – our families, our homes and our incomes which enable us to lead the lifestyles we do. Yet we feel that we cannot live without material items such as the internet or Sky TV.

I think that the main problems are that many people don’t really know how much it would cost them to take out these products and don’t realise how quickly they’d fall into financial hardship if they were unable to work due to illness.

Costs are perceived as high but customers don’t really know what the cost would be for them – in reality the cost can be equivalent to a monthly Sky TV package, or a couple of Starbucks coffees a week."

Scottish Widows clearly fails to understand that broadband is more than a mere service, it's evolved into a tool that allows people to save more money online (e.g. such as for finding cheaper insurance deals), keep in better contact with friends/family/work and to generally get more out of life.

In short, broadband gives significantly more back than it takes away. As a result it's hardly surprising that just 15% would be willing to cut back on broadband during harder times.
Scottish Widows Consumer Protection Report (PDF)
http://reference.scottishwidows.co.uk/docs/2011_05_Life_Insurance.pdf
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