Home » 

UK ISP News Archives

 » 
Sponsored Links

UK High Court Closes Scam Broadband ISP Continental Telecom and Plus Save

Posted: 22nd Aug, 2011 By: MarkJ
broadband isp uk lawcontinental telecom ukThe High Court and UK governments Insolvency Service, which is responsible for dealing with financial failure in the economy and any related misconduct, have forced two notoriously bad providers of domestic focused fixed telephone line and broadband internet access services - Continental Telecom Ltd. (CT) and Plus Save Ltd. (PS) - to be wound-up after they abused customers through "unacceptable sales tactics" and failed to co-operate with the related investigation.
The Insolvency Service's Company Investigations Supervisor, David Hill, said:"These companies set out solely to mislead the public. The court’s decision to wind them up shows the seriousness with which this type of dishonest customer service activity is viewed."
Regular readers may recall that the communications regulator, Ofcom UK, fined CT £50,000 in December last year (full details) after it failed to co-operate with their investigation of the firms landline mis-selling (i.e. consumers were switched to the provider without their express and informed consent) and generally poor customer treatment (e.g. disconnecting users without warning).
Primary Complaints vs Continental Telecom* Customers had been transferred to Continental without their permission. Customers were persuaded (or misled) into giving their bank details even though they had not agreed to transfer to Continental. However, they were then billed by Continental, and told that a substantial termination fee would have to be paid if they cancelled.* Continental misled customers into believing that it was calling on behalf of BT, or that their existing BT lines had already been transferred to Continental.* Customers were not provided with contractual documentation, or informed of their right to cancel within a “cooling off” period. When customers sought to cancel within the usual cooling-off period, Continental would not cancel or transfer the contract without penalty. * Continental charged customers more than they had been led to believe they would be charged, and charged excessive cancellation or termination fees when customers sought to cancel their contracts.
The High Court said that CT had rented its telephone lines from BT and O-bit Telecom Ltd., which were then provided to customers. However its customers were actually obtained by "cold-calling targeting vulnerable members of the public, particularly the elderly, in order to seek to persuade them to transfer their telephone service."Ofcom was also forced to start a second investigation of the firm after it discovered that CT was quietly attempting to avoid the regulators whip by transferring its customers to Plus Save in September 2010. Customers were either not informed or not properly informed.The High Court said that both companies "were under [the] common ownership and management" of ************. It's sadly not uncommon for dodgy firms to avoid accountability by simply setting themselves up under a new name.The petitions to wind up the companies were presented on 23rd June 2011 under the provisions of Section 124A of the Insolvency Act 1986. The companies were officially wound up on 3rd August 2011.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
150,000+ Customers | View More ISPs
 Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £21.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Modest Availability | View More ISPs
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £21.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5649)
  2. BT (3547)
  3. Politics (2578)
  4. Openreach (2327)
  5. Business (2304)
  6. Building Digital UK (2263)
  7. FTTC (2054)
  8. Mobile Broadband (2015)
  9. Statistics (1815)
  10. 4G (1703)
  11. Virgin Media (1654)
  12. Ofcom Regulation (1485)
  13. Fibre Optic (1414)
  14. Wireless Internet (1410)
  15. FTTH (1382)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules