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ISPs PlusNet and O2 UK Top uSwitch 2012 Broadband Awards

Posted: 18th Jan, 2012 By: MarkJ
gold starThe annual uSwitch Broadband Awards 2012, which took place last night at the top of London's Centre Point (Paramount) tower, has rated O2 and PlusNet top for their fixed line broadband ISP and Mobile Broadband services after both scooped up the lion's share of gongs across 15 categories.

As usual uSwitch managed to dish out a few awards to most of the other main providers too, which we've listed below (the individual award comments are from uSwitch). Virgin Media also deserves a mention for winning arguable one of the most important categories - "Fastest Home Broadband".
uSwitch Broadband Awards 2012 (Winners)

Fastest Home Broadband - Virgin Media .

With an average download speed of 12.9Mb across the UK in 2011, Virgin Media's investment in fibre optic broadband has paid off once again with amazing high speeds.

Fastest Mobile-Broadband - O2 .

O2's average 3G download speed of 3.2Mb was the fastest of all the UK's providers. O2's continued investment in mobile broadband has paid off once again.

Best Customer Rated - PlusNet .

With an average rating of 3.9 out of 5 in 2011, Plusnet broadband users on uSwitch.com appeared to appreciate the competitive pricing, high level of customer support and quality of service provided.

Best Broadband & TV - BT .

77% of BT Vision consumers surveyed were happy with BT's high quality broadband and TV packages. With an ever expanded array of on demand and Box Office services, BT Vision continues to go from strength to strength.

Best Broadband & Home Phone - O2 .

A whopping 92% of those surveyed enjoyed O2's low cost home phone deals s as well as their fast and reliable broadband service.

Best Value Home Broadband - PlusNet .

77% of uSwitch customers surveyed thought that Plusnet's bargain packages were tough to beat when looking for broadband on a budget.

Best Technical Support - O2 .

With tech support available 24 hours a day at UK-based contact centres, almost three-quarters of those surveyed appreciated O2's technical 'Gurus' when needing help.

Best Customer Service - O2 .

With amazing tech support, a revamped customer reward scheme, priority access to events as well as price reductions for mobile customers, more than 80% of uSwitch consumers were sattisfied with thie service.

Most Reliable Service - PlusNet .

More than 80% of Plusnet customers enjoyed their fast, reliable broadband, as well as some of the cheapest deals on the market.

Most Recommended - PlusNet .

A combination of cheap broadband, great customer service and reliability saw 77% of uSwitch's customers happy to recommend the Yorkshire-based supplier to others.

Best WiFi Service - BT .

With BT Openzone and BT Fon offering millions of people quick and easy wireless access at home and out and about, our judging panel saw BT as being streets ahead when it came to Wi-Fi service.

Best Customer Benefits - Orange .

With free cinema tickets thanks to Orange Wednesdays, free meals at Pizza Express, free weekly movie downloads on iTunes and access to free music via Deezer, the panel felt the wide range of benefits offered to Orange's broadband customers were truly market-leading.

Best TV Service - Sky Broadband .

The panel felt that the sheer range of channels, HD content, extensive sporting coverage, quality of original programming as well as pioneering efforts in Sky Go and Sky 3D, made Sky 'best in class' for TV service.

Broadband Innovation - TalkTalk .

The panel was impressed by TalkTalk's innovative HomeSafe service, a simple, free, customisable security solution that protects consumers from unwanted online content on a personal level.

Best Broadband Provider - O2 .

After coming out top with consumers in numerous areas in our broadband awards survey, the panel agreed that O2 were worthy winners of 'Best Broadband Provider', bringing together great technical support, a wide selection of customer benefits and a quality home and mobile broadband service.
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