Posted: 17th Feb, 2012 By: MarkJ


Popular consumer affairs magazine Which? has, for the first time, published the results of an independent customer satisfaction survey that examined UK superfast broadband ISPs. The results show that PlusNet managed to beat out their competition and achieve an impressive
84% customer satisfaction rating.
This is the first time that Which? has surveyed its members about superfast broadband and follows only a few days after PlusNet also achieved '
Recommended Broadband Provider' (4th place) status with a score of 74% in the same magazines survey of traditional internet access services (
here).
Jamie Ford, CEO of Plusnet, said:
"To be recognised for both our value products and be deemed market leading for superfast broadband is fantastic. This is an independent survey with the findings fully dependent on the feedback of actual customers so it is very gratifying to see we are pleasing our customers."
At the time of writing we've still been unable to get a summary of results for the other superfast ISPs, although we are chasing this and will update with those as soon as we have something. Incidentally PlusNet also managed to come top in last month's annual
uSwitch Broadband Awards 2012 (
here).