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UPD PlusNet to Introduce Cheaper Unlimited Broadband Packages in the UK

Posted Saturday, December 15th, 2012 (8:07 am) by Mark Jackson (Score 4,504)
plusnet uk

Budget internet and phone provider PlusNet looks set to launch an affordable new range of broadband and superfast fibre (FTTC) packages from Wednesday next week (19th December 2012) that will offer an unlimited usage allowance instead of their usual data caps. The cheapest deal is expected to cost from just £4.99 a month.

At present PlusNet’s standard copper based broadband (16Mbps) packages start from £6.49 a month for a 10GB usage allowance (unlimited overnight usage), with a free wireless router, and go up to £11.49 if you want 60GB. Meanwhile their superfast (38Mbps) Fibre Broadband services, which use FTTC technology, start from £16.49 a month for a 40GB allowance and go up to £19.99 for 250GB and speeds of up to 76Mbps. Free calls and other options are often included with certain bundles.

According to The Guardian, the new “unlimited” packages will start at £4.99 per month for the first 12 months of service (£9.99 thereafter) and must come bundled with a home phone service. The old 10GB capped package will still remain but its price is expected to be slashed to £5.99 a month, although existing customers can add “unlimited” usage to the service by paying £9.99 a month.

Elsewhere the new Plusnet Unlimited Fibre deal will offer speeds of up to 76Mbps from just £9.99 a month for the first six months (£19.99 thereafter) when bundled with the ISPs home phone service. The old 40GB fibre package will still remain but is set to be priced from just £7.99 a month for the first six months of service (£15.99 thereafter).

Jamie Ford, Plusnet’s CEO, said:

Customers’ internet habits have changed considerably over the past 12 months. People are using more bandwidth and services that demand faster speeds. But at the same time we know some people still want a broadband supply for limited day-to-day use at the best price possible. We believe our new Essentials and Unlimited products meet either demand.”

It should be said that the precise package details have yet to be confirmed and PlusNet’s PR team probably won’t be back in the office to clarify until Monday. It’s also not the first time that PlusNet has had an “unlimited” package, although in the past such services have been abandoned because they’ve been too expensive to support on BTWholesale’s platform.

Cheaper unbundled (LLU) ISPs, such as the packages from Sky Broadband and TalkTalk, don’t have the same problem. Indeed TalkTalk in particular is now close to reaching 95% of the UK with its LLU platform, which is giving BT some real competition in around 10% of the country where the operator hasn’t even been able to deploy ADSL2+ (up to 24Mbps) services yet (BT has around 85% coverage). PlusNet is no doubt mindful of this threat.

One big unknown here is the pricing for Ofcom’s Market 1 areas (i.e. the last 10% of the UK’s most rural towns and villages), where there is less competition between ISPs and thus the service is more expensive to deliver. Most BT based ISPs adopt a singular pricing strategy, although PlusNet has always charged considerably more for those stuck in Market 1 locations (e.g. the £6.49 “value” service rises to a whopping £12.99 after the first three months of service).

NOTE: The Home Phone service requires a Line Rental payment of £13.99 a month or £10.49 monthly equivalent if you pay 12 months in advance.

UPDATE 17th December 2012

We’re still waiting for the final details on Wednesday but PlusNet has informed that those living in Market 1 areas and taking the standard broadband Essentials package pay £12.99 on the 12 month contract or £15.49 with the monthly option, which is well above the headline price for everybody else.

Similarly PlusNet will still impose Traffic Prioritisation. This is intended to protect the providers “quality of service” by ensuring that traffic to VoIP (e.g. Skype), gaming and video streaming is protected and given greater priority (i.e. P2P and Usenet file downloads may suffer from slower speeds).

In other words if you’re streaming BBC iPlayer videos at the same time as conducting a P2P download then iPlayer will get most of your speed and P2P will be slowed. However those with Fibre connections probably won’t have to worry about this too much as most should have plenty of speed to spare.

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57 Responses
  1. Phil

    There will be fearing of their network won’t be able to cope with unlimited as there might be over congestion and heavy usages by someones can easily downloading all day and abused their network. I hope plusnet will put a sensible traffic management and fair usages policy (Unlimited must not abused of p2p downloading all day)

  2. Hi Phil.

    Unlimited will not have any rate limits applied. There are Ofcom rules these days that prevent you from selling a service as truly Unlimited if you explicitly rate limit certain traffic. We’ve invested heavily in additional capacity ahead of this launch and the prioritisation that protects time sensitive traffic like gaming, streaming and VoIP will still be in place.

    Regards,

    Bob Pullen
    Plusnet Digital Care

  3. Bob2002

    > I hope plusnet will put a sensible traffic management …

    This was the traffic management for FTTC (unless they’ve changed) -

    http://forums.thinkbroadband.com/plusnet/t/4148349-re-fttc-traffic-management.html

  4. Greg

    Is there a chance they could offer a package without including the phone line rental as well?
    The new Plusnet “Unlimited” offerings sound good, but the thought of having to also take
    the line rental as a mandatory part of it would put me off going for it, as we’re happy with
    the phoneline rental service we already get from the Post Office.

    • Phil

      You can add unlimited without phone on Wednesday but you will be forced into a new 12 months contract tied to get cheaper price otherwise will pay more expensive if you want no contract.

    • You don’t have to take our phone service but the activation/set-up fees will be more expensive if you don’t.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  5. Kerry

    How is it Plusnet using BT’s network can provide unlimited FTTC, yet other ISP’s cant? We learnt this week that TalkTalks wholesale pricing is much the same as BT’s. Dont think Sky do wholesale. Cable and Wireless dont seem to have FTTC yet, although maybe that will change soon.

    • Phil

      In that case, more peoples will join plusnet fibre unlimited because other isp’s fibre is seem more expensive with a hardest usage cap on it. Unlimited is a step forward for fibre future. We do need unlimited.

    • It’s all in the commercials Kerry. It’s gets complex. Like Phil says, I’d imagine our new products are going to be pretty attractive to a lot of people.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  6. Phil

    Plusnet are doing the right step forward at the right time. It 21st century now and next year will see more fibre exchanges to be enabled. I still waiting for BT to named my exchange list to be fibre date set for late 2013 and I will be happy to have fibre unlimited.

    So, well done to Plusnet, hat off to them.

  7. Kyle

    Well done, Plusnet!

    You may have just gained my custom…

  8. Michael

    I will believe it when i see it. There is gonna be a catch in some manner to this. My guess will be there will be some kind of rate limiting, cunningly disguised as Traffic Prioritisation with some marketing term like their current “gold” “silver” etc type traffic categories.

    The key bit is what was said in a post earlier…
    “We’ve invested heavily in additional capacity ahead of this launch and the prioritisation that protects time sensitive traffic like gaming, streaming and VoIP will still be in place.”

    If certain traffic is prioritised other traffic is gonna suffer. Why they have to “prioritise” anything if they have “invested heavily in additional capacity” says it all. You either have enough capacity to handle everyone wanting to use protocols outside of those mentioned heavily or you do not.

    If this is a FULLY UNLIMITED service with NO RESTRICTIONS OR TINKERING TO A PERSONS USAGE whatsoever i will eat my Christmas tree when it comes time to take it down. As it is im guessing this is just marketing claptrap to win back some of the Fibre trade going direct to BT or Skys REAL unlimited product.

    • Michael, the prioritisation is a good thing, not a bad thing. It’s not about having sufficient capacity, we’ve plenty.

      Imagine you’re in a household with 80Mbps fibre. The kids are hammering peer-to-peer, you’re watching two HD streams on catch-up, you’ve laptops/desktops downloading Windows updates and you’ve somebody online gaming on the XBox. Without prioritisation the HD streams would be buffering and in-game XBox latency would be horrendous. You’d have to pause the P2P clients and Windows updates. With prioritisation you don’t. Recent Ofcom regulation dictates that we cannot market a product as truly unlimited if rate limits are applied. No rate limits will be applied, and excluding congestion outside of our network, internet activites will run at line speed throughout the day.

      In short, there is no catch.

      You might want to consider a nice brandy to wash that Christmas tree down in the New Year ;)

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

    • Bob2002

      My preference is for a large cap rather than unlimited. We all know there are jokers about who will download mind boggling amounts on FTTC.

    • Darren

      I’m sorry Bob P, but I to agree with Michael.

      Prioritisation, for me, is a bad thing. It’s unessasairy for those who have a router with QOS and know how to set it up.

      Getting slowed down to basicly nothing because of “network prioritisation” when your connection is otherwise idle is no fun at all.

      If you have sufficient capacity how about the option to disable network prioritisation on your line, or you could even disable it on the whole network, provide routers with QOS pre configured and customisable, then the EU can decide for themselves what runs at a crawl on their connection.

      Other than that congrats on offering unlimited, not haveing to look over your shoulder is a big plus (no pun intended).

    • FibreFred

      QoS needs to be in enforced in as many parts of the network as possible to be effective Darren. Great if your router supports it, that sorts out local priority but that won’t be honoured as soon as you hit your ISP’s network unless they are prioritising as well. Just doing it locally isn’t that effective.

      QoS exists on all serious network, priority needs to be given to voice/video/time sensitive apps on the Internet as well these days.

    • Darren

      I wasn’t clear. I don’t mean completely off FibreFred. It’s one thing to prioritise voice but quite another to set P2P so low that it crawls along even though your connection is otherwise idle.

      Reading Bobs new comments below, it seems their network prioritisation may be less agressive then say BT’s is on Infinity regarding P2P. If that’s the case then brilliant.

    • Stuart

      Sky’s true unlimited offering is only unlimited with traffic shaping I had this before I moved ISP a few months ago and was on there LLU network locally it suffered from lowerspeed than there old UKOnline could provide the service was not up to scratch and is only really suitable for those who do not need to consume bandwidth.

  9. Martin

    Good to see that us Market 1 / 2 victims get a mention.
    But, for god sake, when will OFCOM drop this, now ridiculous, classification.
    We, Plusnet customers, are paying DOUBLE the normal rate because OFCOM thought
    it will bring competition.
    It has NOT, and now NEVER WILL.
    All the BT and other money going to superfast / fibre….
    Regards,
    Martin

    • Phil

      It only applied to Market 1 not 2/3 (market 2/3 will get the cheapest deal, while market 1 are the most expensive one) and there is nothing plusnet can do about it, it up to ofcom decision.

  10. @Darren, you misunderstand. If your connection’s idle then no matter what you start doing it will run at pretty much line speed with the new Unlimited products. Even so, if it really bothers you, you *can* disable the prioritisation by paying an extra £5/mnth for the Pro bolt-on.

    • Darren

      Not at all Bob. You didn’t make it clear how your prioritisation will work. By saying it’s important for the local level, which it isn’t, you implied it was going to be much like how BT’s (who own you, yes I know you operate seperatly but still) prioritisation works on Infinity. Where P2P is throttled to nothing despite the connection being otherwise idle. As an occasional P2P user this is frustrating, like being penalised for something you’ve not done!

      It’s good to hear that isn’t the case.

  11. Greg

    One thing I forgot to ask in my earlier post … I’ve heard the routers that Plusnet
    send out to customers are from Thomson. Is this true? That would be a deal
    breaker for me. I’ve had more than enough of Thomson’s crappy, unstable,
    unreliable routers while I’ve been with O2, and previously BE.

  12. Greg

    Re: “Prioritisation” . . .

    I think what others are asking … are BitTorrent speeds going to be throttled?

    • No Greg, BitTorrent will run at the speed your line is capable of. Some consideration has to be given to factors outside of our control though like the health of the torrent etc.

      The only time it should be squeezed by our prioritisation is if *you* are saturating your downstream with higher priority traffic e.g. you have a 4Mbps line and you’re streaming HD content using iPlayer whilst trying to download a torrent. iPlayer would get ~3.5Mbps, BitTorrent would get the rest. Stop iPlayer and BitTorrent would get it all.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  13. Michael

    “……Even so, if it really bothers you, you *can* disable the prioritisation by paying an extra £5/mnth for the Pro bolt-on….”

    Or in other words looking at this…
    http://www.plus.net/addons/pro/?source=mainNav

    I am right stuff is still managed and slowed down. Streaming and P2P is INTENTIONALLY slowed WITHOUT the “pro” bolt on.

    Even with it streaming and P2P is still treated as second class traffic to the likes of “gaming” traffic.

    In fact if ALL PROTOCOLS were UNLIMITED in the first place why would anyone need to buy so called “PRO” bolt ons??????????????????????????????????

    Or in other words….. The higher the star rating the more priority is given to that traffic type, meaning traffic like “P2P” is not untinkered with at all. Its monitored and treated as second class traffic…. Something you would not need to do on any network if you have “invested heavily in additional capacity ahead of this launch”.

    I will of course reserve full judgement until the details of these so called “NEW” “UNLIMITED” packages are on the website but thus far to me it looks nothing of the sort.

    • Phil

      I agree the pro add on should be replaced with UNLIMITED one.

    • You’re entitled to your opinion Michael but referring to our website now is pointless. The products have not been launched and there won’t be any details about them on our website until Wednesday.

      Pro is pretty pointless on Unlimited TBH, and when signing up for the product when it’s available people will notice we’ve removed the option from the signup journey (although it is still available on request).

      I have personally been testing the profile for the new Unlimited product over recent months and not once have I noticed any slow down affecting any of my traffic unless the connection’s been at 100% utilisation.

      We *have* invested heavily in additional bandwidth. We’ve announced each of these increases via our service status feed over recent months.

      I don’t really want to get into a debate about the intricacies of traffic management TBH, the proof will be in the pudding.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  14. Darren

    I wasn’t clear. I don’t mean completely off FibreFred. It’s one thing to prioritise voice but quite another to set P2P so low that it crawls along even though your connection is otherwise idle.

    Reading Bobs new comments below, it seems their network prioritisation may be less agressive then say BT’s is on Infinity regarding P2P. If that’s the case then brilliant.

  15. Greg

    Well, if O2 don’t pull their socks with regards to offering some sort of fibre-optic
    service in the new year, be it FTTC or FTTP … I might well consider switching
    over to Plusnet for a “superfast” fibre-optic connection next year.

    As long as the connection/activation fees aren’t TOO steep for those of us that
    would rather not sign up to the bundled phoneline rental with the broadband.

    How much are those particular connection/activation fees?

  16. Michael

    @Bob Pullen

    “….If your connection’s idle then no matter what you start doing it will run at pretty much line speed with the new Unlimited products….”

    Please define what “Pretty much” means? What is the slowest it will go at between 0% and 100% what is “pretty much” line speed?

    “…Even so, if it really bothers you, you *can* disable the prioritisation by paying an extra £5/mnth for the Pro bolt-on.”

    If EVERYTHING goes at “pretty much” line speed WITH prioritisation why would anyone wish to pay £5 to get rid of that “feature”?

    In short can we cut the marketing nonsense and just have a straight answer to 3 simple questions……

    1) Will someone P2P’ing 24/7 (lets say bit torrent) be able to run at a full 80Mb on P2P files with NO SLOW DOWNS TO THEIR TRAFFIC BY YOURSELVES AT ALL EVER?

    2) Are you going to “MANAGE” P2P in any way shape or form?

    3) Is P2P by yourselves going to be given a lower priority than say gaming or surfing?

    For Plusnets reference ASA rules now state…
    Terminology LIKE “unlimited” can now only be used if the customer incurs no additional charge or suspension of service as a consequence of exceeding a usage threshold associated with a Fair Usage Policy (FUP), TRAFFIC MANAGEMENT OR SIMILAR POLICY. The ASA also expects ANY LIMITATIONS THAT EFFECT THE SPEED OR USAGE OF A SERVICE to be moderate and CLEARLY EXPLAINED IN ANY advertisements.

    The bits being specifically applicable in caps. If the service is treating gaming or any other traffic with a priority higher than that of P2P, then P2P is managed and you can not call your product unlimited unless you are going to clearly explain these limitations. Something you have not yet done here.

    • Hi Michael,

      “Please define what “Pretty much” means? What is the slowest it will go at between 0% and 100% what is “pretty much” line speed?”

      It will run at line speed i.e. the headline speed profile configured at our side (designed to match BT’s bRAS profile). This excludes factors outside of our control e.g. congestion outside of our network, the health of a torrent, server-side FTP rate limits, congestion across transit links, what else is using your bandwidth locally and the strength of your wireless signal to name but a few. As I’m sure you’re aware, there are loads of things that can affect the speed of your internet activities. A good example of this is when I was testing the product ahead of launch. Binary Usenet traffic would sometimes slow to ~30Mbps in the evening (on my 80Mbps line) but this was not due to anything within our network or any rate limiting/traffic management at our side.

      “If EVERYTHING goes at “pretty much” line speed WITH prioritisation why would anyone wish to pay £5 to get rid of that “feature”?”

      Good point and that’s why we will be removing the option from our sign-up journey. It’s still relevant for the Essentials package that has rate limits for certain types of traffic. The add-on would actually make your experience worse if you were saturating your local bandwidth with a mix of high and low priority traffic because it would all be fighting for the same ‘slice of the pie’ so to speak. One rare instance I can imagine the Pro add-on helping with the new Unlimited package would be where a newly released game hasn’t yet been defined by our traffic management switches. If this were to happen, in-game latency would be slightly lower with the Pro add-on. Then again, really low latency when gaming isn’t always such a good thing.

      “In short can we cut the marketing nonsense and just have a straight answer to 3 simple questions……”

      Sure. I’m trying to be nothing but factual.

      “1) Will someone P2P’ing 24/7 (lets say bit torrent) be able to run at a full 80Mb on P2P files with NO SLOW DOWNS TO THEIR TRAFFIC BY YOURSELVES AT ALL EVER?”

      Yes, *if* you’re not doing anything else at the same time, you can queue that volume of torrent traffic and the health of the torrents are sufficient enough to push 80Mbps of bandwidth to your machine. You’d also probably need to be wired to the router unless you have a *very* good wireless connection.

      “2) Are you going to “MANAGE” P2P in any way shape or form?”

      Peer-to-peer has a lower priority than something like streaming but unless you’re saturating your bandwidth locally you won’t notice this. I’ve tried explaining this multiple times now, so apologies if it’s still not clear. Queue nothing but torrents and they’ll get all of your bandwidth up to the headline speed. Start doing something else that has higher priority and that will eat into the speed. Your total download speed would still be close to the maximum you can achieve though. You need to take into account everything that can affect your speed that isn’t under our control though.

      “3) Is P2P by yourselves going to be given a lower priority than say gaming or surfing?”

      Yes, as above.

      “For Plusnets reference ASA rules now state…
      Terminology LIKE “unlimited” can now only be used if the customer incurs no additional charge or suspension of service as a consequence of exceeding a usage threshold associated with a Fair Usage Policy (FUP), TRAFFIC MANAGEMENT OR SIMILAR POLICY. The ASA also expects ANY LIMITATIONS THAT EFFECT THE SPEED OR USAGE OF A SERVICE to be moderate and CLEARLY EXPLAINED IN ANY advertisements.”

      Yes I know, which is why it bewilders me that TalkTalk can still get away with advertising an unlimited package with a 40GB FUP.

      “The bits being specifically applicable in caps. If the service is treating gaming or any other traffic with a priority higher than that of P2P, then P2P is managed and you can not call your product unlimited unless you are going to clearly explain these limitations. Something you have not yet done here.”

      At the end of the day, people aren’t going to see any traffic ‘throttled’ so to speak. I speak from experience – I’ve been using the product. The prioritisation is perfectly fine, almost transparent to customers and adheres with the ASA ruling. Trust me, we’ve done our homework ;)

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  17. DanielM

    Don’t you just hate providers who mess about with your traffic, a truly unlimited service should be just that. shame on Plusnet (or bt)

    Not only that i imagine this will be done with packet inspection. Which is a privacy invading router/software.

  18. Phil

    Plusnet Unlimited for ADSL/ADSL2+/FTTC is a step forward ahead and sound very promise but what happen if there is 80% customers average of 150GB usage allowance per month while the rest of bad boys 20% did over 2TB a month – will Plusnet give out a warning letter to bad boys to cut down usage allowance or will be suspension ?

    • @Phil, no warning letters, no suspension. We’re a *long* way off 80% of customers downloading ~150GB/mnth though. The average across our network is ~18GB. In a month you’d be able to manage a *lot* more than 2TB with 76Mbps throughput ;-)

      @Michael, thanks. Explaining traffic management isn’t particularly easy at the best of times! Regarding the TalkTalk thing, one of the guys over on ThinkBroadband forums elaborated yesterday, apparently they’re not enforcing the 40GB FUP at the moment – http://forums.thinkbroadband.com/plusnet/t/4189848-plusnet-to-provide-unlimited-broadband.html

      @Kevin, yes to your first question. Regarding what happens when our network is busy, it’s theoretically the same. As you’ve alluded to though, we plan on provisioning sufficient bandwidth to never be in this position. If something crazy happened and we lost 50% of our hostlinks due to an outage or something similar, things would probably slow for everybody. That situation’s really unlikely though.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  19. Michael

    @Bob Pullen

    With regards to your latest reply that does indeed make more sense now especially the answer you gave to question 2 :)

    If the product does indeed end up being as you have described than it A) sounds a bargain and B) I wish you all the best with the product.

    Again based on your answer to question 2. I personally would NOT define that as throttling or even really management (throttling and management to me is where a specific protocol is ALWAYS affected). In this case it isn’t really. I think what confused things more is when you mentioned the pro bolt on thing. I could not work out why anyone would need that or want it.

    Oh and you are indeed right about the likes of Talk Talk with caps, dunno why they are still being allowed to get away with that. Your big brothers BT are also culprits as they throttle P2P any bury the fact in small print but still call their product “unlimited” even though any speed restrictions are supposed to be made clear in advertisements (Something they have not done ONCE since they started advertising infinity). Virgin are another that like to brand things unlimited when it is not.

    I will be checking out Plusnets product pages come Wednesday ;) If nothing is intentionally throttled and it is just prioritised as you described it will be a good deal IMO. Anyone with any clue will just manage speed via their router or software to other things on their network to ensure everything runs as they please rather than it all going to a mad torrenter, emailer or gamer in the house.

    Thanks for the time you took Bob.

  20. Kevin

    @Bob Pullen – You’ve mentioned that the only prioritisation that will happen is locally, so if I fire off a P2P download and it’s maxing out the connection, but then I start watching a video, the video would be given priority?

    However what happens when your network is busy? Do you give priority at a network level to video over P2P? So my P2P download could be slowed down even if I wasn’t doing anything else?

    Or are you trying to never be the bottleneck?

    • @Kevin, yes to your first question. Regarding what happens when our network is busy, it’s theoretically the same. As you’ve alluded to though, we plan on provisioning sufficient bandwidth to never be in this position. If something crazy happened and we lost 50% of our hostlinks due to an outage or something similar, things would probably slow for everybody. That situation’s really unlikely though.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  21. sam

    I wish talk talk had a much better version of youview as it only has freeview and a few other channels and require an aerial for freeview channels. I’d rather all channels be delivered via ethernet and that only users with fttc/fttp/cable could use one. Also i would want all the channels you can get with virgin media on it too for a monthly fee. That would make talktalk a true competitor to virgin.

    • Phil

      Buy Humax Freesat as it far better than youview as Humax Freesat can get over 180 channels plus ethernet to view catchup tv.

  22. sam

    @Phil, i don’t want a satellite dish though. There is no technical reason why we can’t get all the channels inc full virgin line-up, it is just up to the youview company setting up deals with tv channels.

  23. Greg

    This has gone a bit off-topic! So, to get it back on the original topic . . .

    If I choose to get Plusnet’s upto 38Mb FTTC service, WITHOUT phoneline rental, assuming
    the boffins at O2/Telefonica don’t get around to offering some sort of fibre broadband soon,
    some questions need to be answered honestly, and with no marketing mumbo-jumbo:

    How much is it going to cost for the first month (including all activation/connection fees) ?
    How much is the monthly cost going to be for the duration of the initial 12mth contract ?
    Can I use a standard ADSL compatible router instead of the supplied Thomson one ?
    Is there any likelihood the subscription price could rise after the 12mth contract ?

  24. Michael

    @Greg

    As mentioned by Phil the UNLIMITED FTTC packages from plusnet are only the 76Mb variety.
    The cost if you are in a market 1 area is £26.99 per month or if in a market 2/3 area £19.99 per month (most people will be a market 2/3 area).

    The contract length is 18 months not 12 months for the unlimited fttc package.

    Activation i think is £50 (need to check that on wednesday) which is quite normal in fact that is reasonable thus your first month will cost around £70.

    If you are currently with o2/be and just have broadband with them (IE ya phone is service is still via BT) then you just need a MAC in which to move.

    If your phone service as well as broadband is with o2/be you will need a MAC to move the broadband and you will have to move your phone service either back to BT or take Plusnets phone service at the same time you order the broadband. I do not believe you can just have a phone service with be/o2 but no broadband or broadband from someone else (i may be wrong on that check with o2 and double check with plusnet).

    You can use a standard ADSL router modem as long as the device concerned supports PPPOE and/or IPOE (that will mean the device can operate in ROUTER ONLY mode, which most modern devices can)…. You will however still have to use the supplied modem from plusnet (not the 582n router but the BT openreach branded modem) which is normally a huawei HG612 or another company i forget based box. The ADSL modem part of your router wont do anything on FTTC only the router function of it will work.

    If you want a new all in one modem/router (IE see you only have to use a single box) to avoid the openreach branded FTTC modem and avoid Plusnets 582n router you will need to buy something like a dreytek vigor at around £150, billion and buffalo also now do devices around the £100 mark.

    As to subscription price likely to rise after initial contract. Possibly, though that can happen with any ISP, plus if you are out of contract you can just move anyway.

  25. Greg

    @Michael …
    Thanks for that response. Can Bob Pullen @ Plusnet confirm all of that info?

    To be clear – I’m on O2 Home Broadband, and our landline is with Post Office HomePhone.
    At this time though, I’m keeping my options open and not committing to anything new yet.

    Plusnet FTTC is a possible broadband upgrade option, but for now at least, I’m going to
    wait and see if O2 eventually plan to introduce a fibre-optic broadband service of some
    sort during the new year, and how much they plan to charge for it.

    I currently pay £13 per month if I top-up my O2 mobile phone with £10 every 3 months.
    If I miss a top-up, that goes up to £18. I’m currently on one of their “legacy” packages,
    as I joined O2 Home Broadband about 10 months before they introduced the current
    set of packages in September 2010, which brought along protocol traffic shaping.
    The “legacy” packages are unlimited (or “no fixed limits”) with no traffic shaping.

    If I opted to switch to Plusnet’s standard ADSL2+ regardless of what O2 choose to do
    in the new year (especially if the “legacy” packages were scrapped, and I’m forced to
    “migrate” to the equivalent newer package with traffic shaping and FUP) how much
    is this likely to cost. Also, how long would it take to switch using a MAC from O2?
    Would I be without any internet access for a few days during the transition?

    (This is probably the longest ever article comment thread I’ve seen here on this site!)

    • “If I choose to get Plusnet’s upto 38Mb FTTC service, WITHOUT phoneline rental, assuming the boffins at O2/Telefonica don’t get around to offering some sort of fibre broadband soon, some questions need to be answered honestly, and with no marketing mumbo-jumbo:”

      As mentioned, the 38Mbps service is not unlimited and has a 40GB peak-time bandwidht allowance. There are also some P2P/Usenet restrictions in the evening. Our Unlimited fibre offering is typically provisioned on the 76Mbps service.

      “How much is it going to cost for the first month (including all activation/connection fees) ?”

      Depends on your market area. You can check here – http://usertools.plus.net/exchanges/
      Assuming Market 2/3 then it would be £19.99/mnth for the broadband element and £5.99 P&P for the router. The activation and any additional charges are dependent on whether or not you move your phone line to us (activation is free when taking our phone service, £50 without).

      “How much is the monthly cost going to be for the duration of the initial 12mth contract ?”

      It’s an 18 month contract. See above for the monthly costs.

      “Can I use a standard ADSL compatible router instead of the supplied Thomson one ?”

      Michael’s already answered this for you (thanks Michael). You have to take our router when registering for fibre anyway. There’s no option not to.

      “Is there any likelihood the subscription price could rise after the 12mth contract ?”

      If it does you’d be free of any contractual obligations if you chose to leave.

      Best regards,

      Bob Pullen
      Plusnet Digital Care

  26. alan

    As usual, us overcharged customers on Market 1 exchanges have nothing to gain from all this publicity.
    I pay £12.99/month for a broadband package, my daughter who lives a few miles away on a Market 3 exchange pays just £5.99 for the same deal.
    Cheesed off – Oh yes !
    Come on PlusNet, give us rural exchange customers something to cheer about !!

  27. Greg

    Re-iterating some I asked earlier, but wasn’t answered . . .

    If I opted to switch to Plusnet’s standard ADSL2+ regardless of what O2 choose to do
    in the new year (especially if the “legacy” packages were scrapped, and I’m forced to
    “migrate” to the equivalent newer package with traffic shaping and FUP) how much
    is this likely to cost. Also, how long would it take to switch using a MAC from O2?
    Would I be without any internet access for a few days during the transition?

  28. Jordan Knight

    I’ve been with PlusNet for a while now. Since I have been with them, I have been through a couple of product changes. Each time, my speed was increased.

    I have never seen speeds so fast here! lol. Heck… I’m going back to days when my broadband speed was 1.5Mbps (dial up… zzzzz)

    As for my current service with PlusNet… my broadband has only gone down twice. The first time was my own fault though as I tripped over a cable lol. When it went down the second time, it was only off for about 20 mins.

    I’m very pleased with the service and have never really had any serious problems with it. Customer service wise: excellent. Every time I’ve phoned them they have treated me with respect, and have always been cheerful.

    And… im now on my 3rd product change. I’ve switched to the Unlimited Fibre plan. Great job, PlusNet… and thanks for the help!

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