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UK ISP PlusNet Launch New Truly Unlimited Broadband and Call Packages

Posted Wednesday, December 19th, 2012 (1:03 am) by Michael Cross (Score 3,854)
plusnet uk

As expected PlusNet UK has today introduced its new range of “truly unlimited” packages for both their standard and superfast fibre broadband (FTTC) internet access packages. Prices start from £5.99 per month standalone or just £2.99 (first 12 months half price) when you also take one of the ISPs Home Phone bundles.

The ISPs older “Value” and “Value Fibre” packages have also been renamed to “Essentials” and come accompanied by a slightly reduced price. Crucially PlusNet does not require its customers to be within reach of an unbundled (LLU) phone network, which means that its packages are available to any broadband capable phone line on BT’s national telecoms network.

As usual customers wishing to benefit from the special half price offers (detailed below) will need to take out the PlusNet Home Phone service bundle, which costs an additional £13.99 per month or a one-off annual payment for Line Rental Saver of £125.88 (the equivalent of £10.49 a month). The Home Phone bundle usually adds free evening and weekend UK calls (includes 0845 and 0870).

Plusnet Essentials
* Typical download speeds of up to 16Mbps
* 10GB usage allowance (unlimited overnight usage)
* Free wireless router
* McAfee security available for £2 extra a month
* 12 month contract

MONTHLY PRICE: £5.99 or 12 months half price (£2.99) if you take home phone

Plusnet Unlimited
* Typical download speeds of up to 16Mbps
* Truly unlimited usage
* Free wireless router
* Free McAfee security
* 12 month contract

MONTHLY PRICE: £9.99 or 12 months half price (£4.99) if you take home phone

Plusnet Essentials Fibre
* Typical download speeds of up to 38Mbps
* 40GB usage allowance (unlimited overnight usage)
* Free wireless router
* McAfee security available for £2 extra a month
* 18 month contract

MONTHLY PRICE: £15.99 or 6 months half price (£7.99) if you take home phone

Plusnet Unlimited Fibre
* Typical download speeds of up to 76Mbps
* Truly unlimited usage
* Free wireless router
* Free McAfee security
* 18 month contract

MONTHLY PRICE: £19.99 or 6 months half price (£9.99) if you take home phone

Existing customers can also switch to the new headline pricing (but not the special offers) by contacting the call centre or logging on to their account online, although this will involve you starting a new contract term.

The new packages all come with either a 12 or 18 month contract term, although a “no contract” option is available when you pay an extra £50 set-up fee (reduces to £25 if you take the Home Phone bundle); this is only available on the standard broadband packages (i.e. not Fibre). Note that the NO CONTRACT option also includes a free router (this use to cost extra).

However there are a few things to note about PlusNet’s new packages. Firstly those living in Ofcom’s Market 1 areas (i.e. the last 10% of the UK’s most rural towns and villages), where there is less competition between ISPs and thus the service is more expensive to deliver, will have to pay more. For example, the standard broadband Essentials package will cost £12.99 on the 12 month contract or £15.49 with the monthly option, which is well above the headline price for everybody else.

Similarly PlusNet, despite describing the new packages as “truly unlimited“, does still impose Traffic Prioritisation. This is intended to protect the providers “quality of service” by ensuring that traffic to VoIP (e.g. Skype), gaming and video streaming is protected and given greater priority (i.e. P2P and Usenet file downloads may suffer from slower speeds).

In other words if you’re streaming BBC iPlayer videos at the same time as conducting a P2P download then iPlayer will get most of your speed and P2P will be slowed. But those with superfast Fibre connections probably won’t have to worry about this too much as most should have plenty of capacity to spare.

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31 Responses
  1. Martin

    You say that Market 1 ‘service is more expensive to deliver’.
    But in many cases this is NOT true.
    E.g. my exchange is 8 miles from centre of Kent’s capital, Maidstone.
    The reason we are still Market 1, is that the exchange has 1500 lines, which appears to be too low for any LLU operator.
    Ofcom has imposed high prices on us, but it did not bring competition, and now it NEVER will.
    But it does not cost BT or PlusNet any more to operate the service then any other place, the only question would be the backhaul.
    But as we are 3 miles from one of Maidstone’s Market 3 exchange that should not be big problem.
    Time to scrap the now ridiculous Market classification !
    Regards,
    Martin

    • Phil

      I do agree with you Martin – it time for ofcom to abolish market 1,2 & 3. It pretty pointless these days now.

    • Martin,

      Yes it does cost us more to provide the service. The wholesale rental charged to us for Market 1 customers is higher when compared to a Market 3 exchange.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  2. Michael

    “…ensuring that traffic to VoIP (e.g. Skype), gaming and video streaming is protected and given greater priority (i.e. P2P and Usenet file downloads MAY SUFFER FROM SLOWER SPEEDS).”

    It had better not after this reply from STAFF that clearly states if a user just P2Ps they can max out their connection…..
    http://www.ispreview.co.uk/index.php/2012/12/isp-plusnet-to-introduce-unlimited-broadband-packages-across-the-uk.html#comment-42824

    If they are going to slow down specific traffic their end then they can not call the product unlimited, as i pointed out to Mr Pullen. Specifically SLOWING traffic would also be MANAGEMENT not PRIORITISATION.

    The ASA clearly state…
    “ANY LIMITATIONS THAT EFFECT THE SPEED OR USAGE OF A SERVICE BE MODERATE AND CLEARLY EXPLAINED”

    Classing traffic as “gold” “silver” etc as they currently do on their packages is NOT CLEARLY explaining LIMITATIONS OF THE PRODUCT. Which is what you are required to do if you dub something unlimited. So that poo-poo isnt going to fly either, when you start dubbing products “Unlimited”. You either have a product that has LIMITATIONS or you do not, if it does they have to be explained clearly.

    I guess we will all find out come around 7am when the website should be back up with details about this (er-hmm) unlimited product. Ironically it could be a case of me either signing up the same day or reporting it to the ASA the same day LOL

    • Phil

      P2P will be traffic management as every isp’s do that!

    • Michael, we are *fully* ASA compliant and I’m not sure how many more times I can explain how the new Unlimited product is managed. Our help pages were updated this morning – http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml

      To reiterate, if you’re not using your connection for anything else (Unlimited product) then your P2P/Usenet downloads will be allowed the full speed of your connection irrespective of the time of day and assuming we’ve not had a data centre blow up and lost half of our bandwidth ;)

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  3. Michael

    With regards to FTTC packages (as i suspect thats what most are excited about) SKY does not Traffic manage P2P. AFAIK they are the only “big boy” player in the market whos “fibre” products have any right within ASA rules to be dubbed unlimited.

    The likes of BT, Talk Talk, and Virgin are basically all full of crap with their “unlimited” claims… Something else Mr Pullen and myself pointed out. I hope its not going to be a case of Plusnet and a pot calling a kettle black ;)

  4. First we had “unlimited”…

    Then we had “truly unlimited”…

    Would what will be the next version? How about:

    “look guys, we really, really REALLY mean it this time!”

  5. Phil

    Truly unlimited but be careful because I think peer to peer and usenet have traffic management in force while Sky isn’t !

    http://s11.postimage.org/ee30pfvqr/Untitled.jpg

    • Phil, you’re not going to notice unless you’re saturating all of your downstream bandwidth and doing something that has a higher priority than P2P/Usenet. In this instance some of the bandwidth will be taken away from the P2P/Usenet download to server the higher priority internet activity.

      I speak from first-hand experience. Look, binary Usenet download I’ve just this second queued (ignore the blip, it’s when I flipped to my remote desktop terminal) – http://community.plus.net/wp-content/uploads/2012/12/usenet_download.png

      My line’s actually capable of a bit more than 67Mbps, the speeds being limited by a few Mbps by my Powerline adapters though.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  6. Phil

    I just had signed up unlimited (contracted) for 12 months @ £9.99. Thanks plusnet for excellent and I look forward to my new truly unlimited from 22nd December at my next billing date.

    Bob: will change to unlimited mean BT will change my line like 10 days training again or only the new product but line remaining unchanged ?

    • Depends what provisioned product you’re on Phil and the speed your line’s capable of. If the product changes e.g. from ADSL to ADSL2+ then the retraining is likely to start again.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  7. Michael

    “To reiterate, if you’re not using your connection for anything else (Unlimited product) then your P2P/Usenet downloads will be allowed the full speed of your connection irrespective of the time of day”

    Complete and utter poppy cock…
    If P2P will run at LINE SPEED 24/7 Then please explain why P2P is rated as “Bronze” traffic but buying a PRO addon upgrades it to “gold” status. As detailed here… https://www.plus.net/support/broadband/speed_guide/traffic_management.shtml
    What added “experience” will i get from my P2P traffic each month if i pay you £5 more when “supposedly” its going to be running at my max line rate already???
    Explain please what is the EXACT DIFFERENCE I AS A USER WILL SEE ON A DAILY BASIS, between “Bronze” traffic and “gold” traffic???

    Oh and i think you will find you are in violation of the ASA rules, it states on your new unlimited product pages “TRULY UNLIMITED BROADBAND”

    If i go here…
    https://www.plus.net/support/broadband/speed_guide/broadband_experience.shtml
    and i click the drop down menu for “Plusnet Unlimited fibre” it categorically states “Is traffic management used during peak hours? Yes”
    So your product is traffic managed. but “truly unlimited” huh?

    Even more confusing you say in peak hours things are traffic managed but when looking at the graph on that same webpage you have neglected to inform people as to what protocol is actually slowed down or blocked. Should that graph not have a indication for basically everything in the “slowed down” column, in addition to the items you have ticked as prioritised???

    When i go here……
    https://www.plus.net/support/broadband/speed_guide/abnormal_load.shtml
    it appears it should do????? As you will slow everything except gaming to a crawl when your network complete with it “upgraded” capacity goes POP from everyone downloading P2P as errrrrrr “bronze” traffic.

    In short confusing terms, self promoting talk, calling something “TRULY UNLIMITED” but you have “ADDONS” to increase the priority of traffic.

    How do you explain that?? Oh silly me its the user that pays extra to make a “TRULY UNLIMITED” product “MORE TRULY UNLIMITED”??? I forgot for a moment to speak gibberish rather than real English.

    Some webpages stating things run at line speed, some saying other traffic is prioritised, and some saying in worse case scenario everything is ground to a halt except things like gaming.

    I suggest Plusnet stick to feeding the PR dross to the fools watching adverts when x-factor is on, nobody here is dumb enough to fall for it.

    Mind you it was hardly a shock…….. Its TRULY UNLIMITED FOLKS…… JUST AS LONG AS YOU USE THE INTERNET FOR THE TRAFFIC PROTOCOLS WE WANT YOU TO USE IT FOR.

    LMAO

    • Phil

      Add-On is pretty pointless michael. P2P are line rate but plusnet say if we watch bbci player streaming at 3Meg out of my current line speed of 15 Meg mean I can downloading p2p at 12 Meg but if I am not using bbci player then p2p is downloading at full speed at 15 Meg.

      Plusnet say it truly unlimited with line speed all day.

    • Michael, am I right in assuming you’re not a Plusnet customer? If so then I really wish you were so I could put you on the Unlmited profile, you could try it yourself and we could put an end to this debate ;)

      “If P2P will run at LINE SPEED 24/7 Then please explain why P2P is rated as “Bronze” traffic but buying a PRO addon upgrades it to “gold” status. As detailed here… https://www.plus.net/support/broadband/speed_guide/traffic_management.shtml
      What added “experience” will i get from my P2P traffic each month if i pay you £5 more when “supposedly” its going to be running at my max line rate already???”

      Very little which is what I explained to you in the other article that was posted a few days back. It’s also why we removed the option to add Pro from the signup journey. Please read the FAQ’s I’ve written here – http://community.plus.net/unlimited-faq/

      Pro is handy for Essentials customers as it removes the rate limiting. Some gamers favour it too as it means unidentified games (those not recognised by our traffic classification switches) are chucked in a higher priority queue. This doesn’t affect headline download speed, but it does mean decreased latency which is important to gamers. On the whole though, I wouldn’t recommend Pro to Unlimited customers as it’s largely pointless.

      “Explain please what is the EXACT DIFFERENCE I AS A USER WILL SEE ON A DAILY BASIS, between “Bronze” traffic and “gold” traffic???”

      Nothing, unless you’re *really* looking, i.e. capturing the traffic and checking the ToS markings. In fact if everything was in Gold you’d probably have a worse time if your line was ever at 100% utilisation and you were trying to do multiple things at once. You’ve even gone some length to explaining this yourself.

      I’m not going to get into a lengthy debate about the help pages although I’ll review what you’ve said when I’ve a little more time and see if any amendments need making. I will admit they’re confusing and that’s mainly due to a code of practice we’ve agreed to – http://www.thinkbroadband.com/news/4605-isps-agree-voluntary-code-of-practice-on-traffic-management.html

      We have to display stuff in a certain format. This is intended to make things easier to understand but I personally think it can confuse matters (ironic I know).

      If I’m honest, I’m struggling to understand why you feel so strongly about this? The proof is in the pudding. By all means come back to this thread and hit me with a big ‘I told you so’ stick if customers sign up and start complaining that their P2P/Usenet traffic is being slowed. I’m confident they won’t.

      “SO NOPE LINE SPEED 24/7 ON P2P TRAFFIC??? I highly doubt it…”

      Proof is in the pudding. You did see the screengrab I linked to above didn’t you?

      I personally think that the management of our network is what sets us apart from our competitors. If the internet did ‘go pop’, then I’m quietly confident we’d be one of the providers that came out on top. We’ve invested a lot of time and money into our broadband network, prioritisation and traffic management and we’re very proud of it.

      I’m not sure what you have against Plusnet (if anything), but we seem to be struggling to agree on an amicable conclusion to this debate. Probably best we let customers try out the new product and you can then garner the experience from what they tell you. I’m confident it will be consistent with what I’ve been trying to explain from the offset.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  8. Michael

    @Phil

    And thats where things make even less sense Phil.

    Using your example with the standard “unlimited fibre” product P2P is “Bronze” and Streaming (IE Iplayer) is “Gold” so the connection on the STANDARD Unlimited fibre product will adjust for you and ensure your Iplayer stream gets the bandwidth it needs to play and not stutter to a halt due to the P2P that is also going on……… That makes sense (if you want a service that manages itself rather than the user managing how traffic is allocated…. Good or Bad thing, depends on user so i have no argument there)……..

    WHAT THEN MAKES NO SENSE ASSUMING YOU EVEN WANTED STREAMING STUFF TO PRIORITISE IN THE FIRST PLACE IS…….

    You go ahead and pay “extra” £5 for the “PRO” addon to i assume make something better (you wouldnt pay more to make something worse would you???) but then suddenly your P2P traffic is also rated as “gold” traffic with the “PRO” addon….. Streaming is also rated as “Gold” so now ALL THINGS BEING EQUAL (which obviously it isnt on this network)…… Your P2P will be fighting with Iplayer as to which will get the bandwidth…… Now assuming you are maxing out a torrent at “Line rate” iplayer SHOULDNT be able to auto adjust and get the bandwidth it needs anymore because both streaming and P2P is suddenly class as “GOLD” or in other words treated the same, so in theory (which obviously is not the case) if you are maxing a torrent unless you reduce its speed Iplayer or similar streaming service wont be able to allocate (or “PRIORITISE”) enough bandwidth for itself.

    SO NOPE LINE SPEED 24/7 ON P2P TRAFFIC??? I highly doubt it, unless you are paying £5 extra to remove a “FEATURE” that actually is meant to make things better/more user friendly to those using multiple protocols/machines.

    Either way im not shocked, its exactly what i suspected, self deluding dross to attracted those stupid enough to fall for the unlimited tag.

    I also like the way as i mentioned if their whole network suddenly goes up poop-creak the first things they concentrate on keeping running at line speed is things like “gaming” Thats just what we need an internet where most use is email, browsing and regular Http downloading of software updates (like windows updates) and rather than you being able to do your email or get an emergency fix for your OS or update your anti virus with definitions 13 year old fred gets to scream down his xbox mic at some American that shot him LOL……. Ah PRIORITY at its finest ;)

  9. Phil

    Well said Bob Pullen – that’s why I signed up unlimited and got my full of confidence in Plusnet.

    @ Michael, I don’t believe you are plusnet customer because it sound like you are the ex user of plusnet and probably hated them. Bob is correct why don’t you sign up unlimited and find out yourself!

  10. Phil

    All Fibre come with 18 months contract, the same with all other isp’s except Sky come with 12 months.

  11. Michael

    Firstly i am not and NEVER HAVE BEEN a Plusnet customer.

    @Kyle……. EXACTLY.

    Secondly Mr Pullen has still failed to explain in their latest posts what the exact difference between “gold” and “bronze” traffic actually is. In one breath he is saying all traffic will go at line speed and with a “PRO” bolt on you wouldnt notice any difference.

    In the next breath the traffic management page he points to at https://www.plus.net/support/broadband/speed_guide/traffic_management.shtml when you click where it says “Rate limits” clearly states…. “Please note: rate limits are not applied to our current Plusnet Unlimited product.”

    So what happens when the network is busy? IS P2P rate limited or isnt is???

    What is the difference between GOLD and BRONZE traffic??? Lets make this easy shall we, with a hyperthetical situation. If the whole plusnet network has a meltdown, fault, heavy use (call it whatever you ewant) what ACTUAL SPEED will GOLD TRAFFIC GO AT and what ACTUAL SPEED will BRONZE traffic go at?

    Either traffic is rate limted on unlimited as per the traffic catagory when ABSOLUTELY NECESSARY (IE gold, Bronze etc) or as per the page he linked to the “UNLIMTED” product is and i quote “limits are not applied to our current Plusnet Unlimited product”

    Which is it, if nothing is EVER LIMITED explain what BRONZE traffic actually is?

    Plusnet have been here before if i remember right around 4-5 years ago and we all know what happened to the so called “unlimited” product they had back then…… Vanished.

    Ill happily sign up to plusnet, complete with 18 month contract and sing their praise from the roof tops and every internet forum. In exchange for one thing……. They CLEARLY EXPLAIN SPEEDS THE DIFFERENT TRAFFIC CATEGORIES RUN AT.

    The ASA require ANY TRAFFIC MANAGEMENT AND SIMILAR TO BE CLEARLY EXPLAINED…… HE REFUSES TO EVEN EXPLAIN WHAT THE BENEFIT IS IN PAYING FOR A PRO BOLT ON TO BOOST P2P TO GOLD FROM BRONZE. EVEN GOING AS FAR AS TO STATE YOU WILL SEE LITTLE BENEFIT.

    Perhaps if he and his company wants customers they can start by explaining clearly what paying a extra £5 a month for a PRO bolt on actually gets you over some that does not pay for the pro bolt on on a daily basis……. I assume you do get something tangible and REAL life which you can see as a customer the benefit in paying for……. Is the PRO addon vapourware? And if not whats do i actually see for my money if i sign up?????

    Here is an offer for Mr Pullen….

    If he is so confident. He allows me to sign up to Fibre Unlimited with a 1 month contract, if in that time my P2P is THROTTLED at any stage WHICH I CAN SHOW VIA GRAPHED FORM he refunds me that month and activation fee and i go on my merry way elsewhere….. If on the other hand i notice NO TINKERING AT ALL and can not graph any THROTTLE to P2P BRONZE traffic then ill hand over the full 18 MONTH price in advance in one lump sum and come back here stating how wonderful the experience is.

    Gauntlet, laid down……. Lets see if the PR talk can be backed up with FACTS.

    • Phil

      @ Michael – If you NEVER been as a plusnet customer, then why are you complaint for ? Just go away and do your own research on your own isp!

  12. Michael

    Im not complaining im asking for conformation of what you actually get from the product….

    To further complicate the matter……
    http://www.plus.net/support/broadband/speed_guide/broadband_experience.shtml
    click on “Plusnet unlimited fibre”

    Or if you want the short and more humorous version which is obviously what i recommend…

    http://i.imgur.com/EAOgA.jpg

    Now im no TRAFFIC PRIORITY specialist, but shouldn’t that either say “NO” instead of “YES” or if it is correct in saying “YES” actually tell you with some ticks in either the blocked or slowed down columns??? what exactly is traffic managed in the worst case during these peak hours?? Anything?? something??? Is it YES or is it NO??…….. Or is it make this up as we go along hour?

    Either it is managed or it is not? Which is it? Some clarification would be nice.
    Better to help bob get the pages in some type of order that makes some type of sense before they get complaints from users and the ASA.

    Frankly im only trying to help them as a company by pointing out the conflicting and confusing information.

    • Hi again Michael,

      “Secondly Mr Pullen has still failed to explain in their latest posts what the exact difference between “gold” and “bronze” traffic actually is. In one breath he is saying all traffic will go at line speed and with a “PRO” bolt on you wouldnt notice any difference.”

      I could go into detail about assured rates, ToS markings and how our edge routers process traffic but let’s be honest – what would any of this mean to the average user? All people are bothered about is what speed they will be able to download at – something I’ve confirmed multiple times already.

      “So what happens when the network is busy? IS P2P rate limited or isnt is???”

      On Unlimited, no it isn’t which is exactly what it says on the page you’ve linked to.
      Rate limits != prioritisation.

      “What is the difference between GOLD and BRONZE traffic??? Lets make this easy shall we, with a hyperthetical situation. If the whole plusnet network has a meltdown, fault, heavy use (call it whatever you ewant) what ACTUAL SPEED will GOLD TRAFFIC GO AT and what ACTUAL SPEED will BRONZE traffic go at?”

      Impossible to provide an answer to this that would mean anything to a customer. It depends on the nature of the ‘mwltdown’, what bandwidth we still have and what customers are doing (it’s also something I’ve never seen happen in a decade of working here). The edge routers (of which we have many) have a minimum guaranteed bandwidth, a queue waiting, a maximum bandwith per user and maximum bandwidth per ‘end-point’. Again, these settings/values mean nothing to an end user. Hypothetically if bandwidth dropped sufficiently (which it’s over-provisioned to the extent where it won’t – excepting a ‘meltdown’), then bronze traffic would be probably be slower than silver and silver slower than gold. It would depends on the traffic on the network at the time. As above, there’s no way to put figures against this and every other ISP on the planet would also see traffic on their network slow down in the event of such an outage.

      “Which is it, if nothing is EVER LIMITED explain what BRONZE traffic actually is?”

      It is given a lower ToS marking by our edge routers.

      “Plusnet have been here before if i remember right around 4-5 years ago and we all know what happened to the so called “unlimited” product they had back then…… Vanished.”

      That product had some pretty severe rate limits (note to others: this is *not* the Unlimited product we’ve just launched) – http://www.plus.net/support/broadband/products/archive/plusnet_unlimited_archive.shtml#trafficManagement

      “Or if you want the short and more humorous version which is obviously what i recommend…

      http://i.imgur.com/EAOgA.jpg

      Now im no TRAFFIC PRIORITY specialist, but shouldn’t that either say “NO” instead of “YES” or if it is correct in saying “YES” actually tell you with some ticks in either the blocked or slowed down columns???”

      No. This is what I mean about adhering to the code of practice I linked to. The KFI questions we have to publish answers for make things confusing. The table actually reflects what we do 24/7, not just between 8pm and 10pm. It’s just that the template we’re trying to adhere to explicitly references peak hours. I’ll see if we can look at removing the ‘peak-time’ references. Would that make the table clearer? It translates as – “We don’t slow anything down but we do prioritise your VoIP and Gaming traffic”.

      “He allows me to sign up to Fibre Unlimited with a 1 month contract, if in that time my P2P is THROTTLED at any stage WHICH I CAN SHOW VIA GRAPHED FORM he refunds me that month and activation fee and i go on my merry way elsewhere… If on the other hand i notice NO TINKERING AT ALL and can not graph any THROTTLE to P2P BRONZE traffic then ill hand over the full 18 MONTH price in advance in one lump sum and come back here stating how wonderful the experience is.”

      I like your bravado ;) Do you know anyone on Plunset? I could tinker with their line profile to give them the same experience as the new Unlimited product? That’s a little less financially extreme than what you’re suggesting. Especially considering that thousands of users will be able to reinforce what I’m saying soon anyway.

      I don’t want to be blunt but I’ve invested a *lot* of time replying to you here when the product will speak for itself before too long. Most of your problems seem to stem from the (somewhat confusing) information over on our help pages. As I’ve already mentioned, I’ll review that when I’ve a bit more time. It is factual, it’s just subject to too much interpretation IMO.

      Best regards,

      Bob Pullen
      Plusnet Digital Care.

  13. Phil

    2 hours isn’t that bad really 8pm to 10pm 7 days a week. I can cope with that!

  14. Michael

    Except that is only the “typical” hours, or in real English that is the hours it will be most of the time but it may be affected outside of those hours.

    Its ok though that combined with bronze traffic and addons make it a “TRULY UNLIMITED” product ;) LOL.

    PS going back to earlier conversation when this (cough) product was announced. I i can tell you why Virgin get away with calling their product “unlimited” but have throttles, caps etc….. Because they specifically explain the amount of data you can do and specifically state how much the connection will be managed by (IE speed reduced) if you go outside of that remit.

    That is what the ASA require, LIMITATIONS to be CLEARLY explained if you want to tag something as “Unlimited” when it is nothing of the sort. BT, Talk Talk and now it seems Plusnet have joined the queue of those that choose not to CLEARLY explain LIMITATIONS. Id write and complain about the 3 of them to the ASA, but seeing as they are good as powerless to actually enforce any punishment on these dellboy like merchants it is not worth it. Far quicker and easier to point out the fallacy in their claims on sites like this.

  15. Michael

    @SDUK

    Indeed i do, however i actually hope people take more note of what Mr Pullen has stated in their latest reply.

    1) Once again he has claimed everything will go at line speed and once again has failed to provide detail on what additional benefit the PRO bolt on will give if everything is going at line speed already. You either pay extra to IMPROVE a product or you are paying extra for no reason.

    This is not rocket science, if everything is performing to the best it possibly can to begin with you can not improve it, so why would anyone pay £5 more? Still fails to explain.

    2) He also once again fails to provide an answer on how GOLD and how BRONZE traffic will perform if the network is under any type of strain. Instead he has decided to say “IMPOSSIBLE TO ANSWER”. If you believe they do not have plans on how or what will be given priority in a bad situation then more fool you or anyone that signs up. Every ISP with any type of “prioritisation” to traffic (Plusnets words not mine) should know what they are going to “prioritise” in a bad situation.

    3) Finally to cap it all ive given him the opportunity to prove the product has no limits to me by providing it for 1 month to me and me only asking for the refund of those 30 days if it turned out to be shaped (that would be a grand loss of around £20 to them or what they charge for 1 month service). And a refund to the install charge (a total of an additional £50). Ultimately as i suspected though he did not take me up on my challenge which would if it performs as he alludes to provide the company with a positive voice piece from myself and over £400 in their pocket instantly (18months @ £20 + £50 install) off me paid up front if i turned out to be wrong and me in addition promoting their product. I would had even pointed back here and said how wrong i was. He didnt take that opportunity though. Says more than enough to anyone with even half a brain reading. Given the opportunity and he declines.

    I wish anyone all the best taking this so called “unlimited” product from them. My advice would be do your self a favour and ignore the pages of contradictory waffle from them, self deluding PR dribble and failures to answer simple questions and sign up to a real unlimited Fibre product from the likes of Sky.

    Or if you want a real Unlimited ADSL2+ product but do not like Sky go to one of the many small AND HONEST resellers of such ADSL that are in the top 10 reviews on this very site.

    Plusnet and unlimited is about as likely as a chocolate fireguard doing a good job. Give it 6 months or so and im sure we will see people on the internets moaning about how slow their P2P and other traffic is going. Its just a shame ISPs are still allowed to get away with these stunts and refuse to answer details about a product without contradicting thereself in the exact same breath.

    • Tristan Cliffe

      I’m not a brain surgeon, but unlimited refers to a lack of a limit of the quantity of data allowed to be downloaded (or uploaded) over a defined period. If there are no limits, then it’s… Unlimited?

      Traffic shaping, prioritising, management etc are not part of the term unlimited.

      Personally (and I’m no brain surgeon. I’m not even a GP. I’m not even medically inclined, nor do I have a doctorate) I think the questions asked have been answered. And in a darn sight more polite manner than asked.

      I shall seriously consider switching to Plusnet after Christmas for their unlimited service (even though my exchange location costs me a few quid more per month, and the monthly cost is higher than I currently pay (with a 20GB limit I have to try hard to avoid – gaming, iPlayer, Netflix, YouTube, Dropbox etc all add up without being a ‘power user’ these days). Maybe I will regret it. But with people like Bob onboard I hope I don’t!!!

  16. Michael

    “I’m not a brain surgeon…………

    TRAFFIC SHAPING, PRIORITISING, MANAGEMENT ETC ARE NOT PART OF THE TERM UNLIMITED.”

    I would not know or care if you are a brain surgeon, but you are clearly wrong with that statement ive highlighted in capitals…

    http://www.ispreview.co.uk/index.php/2012/04/uk-isps-react-as-asa-starts-enforcing-new-broadband-advertising-rules.html

    quote”Firsly, terminology like “unlimited” can now only be used if the customer incurs no additional charge or suspension of service as a consequence of exceeding a usage threshold associated with a Fair Usage Policy (FUP), Traffic Management or similar policy. THE ASA ALSO EXPECTS ANY LIMITATIONS THAT AFFECT THE SPEED OR USAGE OF A SERVICE to be moderate and CLEARLY EXPLAINED in any advertisements.”

    BRONZE TRAFFIC = A LIMITATION TO SPEED IF THEIR NETWORK IS BUSY. IF IT DID NOT MEAN THAT EVERYTHING WOULD BE EQUAL (OR TITANIUM) STATUS.

    Not rocket science even for the NON-Brain surgeons. ;)

  17. Ant

    unlimited or not still wont improve the speed of the useless connection i have with yous and bt and there excellent service NOT!!!

  18. Don’t guess who that number on your cell phone belongs to any more. in the consumer’s local time is inconvenient and intimidating.
    The reverse phone lookup directories provide free
    as well as paid options to trace back phone numbers.

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