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The 2017 UK Best Home Broadband ISP Picks by ISPreview.co.uk

Monday, January 9th, 2017 (1:56 am) by Mark Jackson (Score 112,768)
Editors Choice of the UK Best Broadband ISPs

Choosing a new broadband ISP is harder than picking a supplier for Gas or Electricity, not least because the quality of service and performance can vary hugely depending upon where you live and which provider you pick. But with any luck our annual editors pick might help to simplify the options.

Generally there are two major fixed line broadband networks in the United Kingdom, a closed Hybrid Fibre Coax (DOCSIS/FTTP) platform operated only by Virgin Media in predominantly urban areas and Openreach’s (BT) national mix of slow pure copper (ADSL) or faster fibre optic based (FTTC or FTTP) services. Openreach is also open access (i.e. available via lots of ISPs).

A growing number of small Alternative Network (altnet) providers also use a mix of different technologies (wireless, fibre optic etc.) to cater for specific parts of the UK. Sadly few can use altnets and there is very little feedback for them, thus we mostly focus our guide upon those with national availability. NOTE: We do not recommend Satellite providers due to the high cost of data / meagre allowances, slow latency times and general concerns about service quality.

In keeping with that we have concluded a selection of ISPs by organising the options into three different categories (detailed below), which are separated to reflect the best picks for those seeking to save money or those who would rather pay extra for better quality.

ISPreview.co.uk Editor’s Pick Categories

PAGE 1: Price – For the budget conscious, with a possible reduction of quality.

PAGE 2: Quality – For those who don’t mind paying extra to get the best service.

PAGE 3: Commendations – Smaller niche and altnets ISPs who deserve praise.

Remember, it’s important to thoroughly investigate any ISP before you sign-up as there’s always a risk of bad service. This is true of even the highest quality providers, not least because many problems will not be within your ISPs ability to directly control (e.g. a fault or capacity issue on BTOpenreach’s platform may affect all ISPs or only those in a specific area).

The past year has also seen some major changes in the UK market, not least in terms of how broadband ISPs price and promote their services (here). As such this year’s update will give a total monthly price (broadband + line rental) and our full UK ISP Listings and Comparison service does the same.

Elsewhere switching ISP is usually as easy as simply ordering a service from your new provider and they will then handle the rest through a Gaining Provider Led (GPL) migration system, but there are some caveats to this and so we recommend reading our Guide to Switching Broadband ISP. Ofcom are currently working to fix some of the flaws (here).

Finally, we advise readers to check our Broadband Technology page in order to learn about the different connectivity methods. The Awards and Special Offer categories in our news system are also useful for keeping track of third-party ISP awards and price promotions, but take note that those in remote rural areas may sometimes pay higher prices due to the lack of local competition.

Price – The Best Low Cost Broadband ISPs

The UK is one of the cheapest countries in the world for broadband, so it’s not hard to find a low cost package. On the other hand the less you pay, the less you get (i.e. sacrificing service quality, performance or support), but if you don’t mind taking the risk then these options might help. NOTE: Most of the ISPs below will tie you into a standard 12 or 18 month contract.

All of the prices we display include VAT, line rental and we do not show special offers as those change far too often (standard prices are shown), although our ISP Listings will give you the latest prices with discounts applied. Plus we only show packages with unlimited usage as these are the most popular and easiest to compare. The following is an unordered list.

* Sky Broadband

 Monthly Line Rental: £17.40 | Setup Fee: £59.95 (Fibre)
Cheapest Standard Broadband
Cheapest Superfast Broadband
Download Speed: ‘up to’ 17Mbps
Upload Speed: ‘up to’ 1Mbps
Usage: Unlimited
Voice Calls: Standard Rates
Contract: 12 Months
Extras: Parental Controls, Free WiFi Hotspot Access (The Cloud), Included Wireless Router, IPv6
Download Speed: ‘up to’ 38Mbps
Upload Speed: ‘up to’ 9.5Mbps
Usage: Unlimited
Voice Calls: Standard Rates
Contract: 18 Months
Extras: Parental Controls, Free WiFi Hotspot Access (The Cloud), Included Wireless Router, IPv6
PRICE: £27.40 per month
PRICE: £37.40 per month

Sky sometimes attracts criticism due to its hold over Pay TV and the general dislike of a certain Rupert Murdoch, but the broadband side of their business receives some of the fewest consumer complaints (here) and highest customer satisfaction (here); at least among the big ISPs. On top of that they’re also one of the first among the major ISPs to adopt the new IPv6 standard.

Recently the operator has also launched a new Sky Q Hub router (here), which if you can get it is a big step up from their old and slow Sky Hub SR102 kit. The only downside is that Sky has yet to supply the new Sky Q Hub as standard, which means that customers will often have to pay a little extra to get it unless they take an expensive Sky Q bundle.

Sky of course also benefits from a strong selection of TV packages (note: Sky Q Silver includes 4K Ultra HD) support and if you only make limited use of the Internet then they can even throw in a basic broadband product with a 12GB usage allowance for free (here). A new O2 based Sky Mobile service has also just been introduced.

NOTE: There’s a £9.95 one-off router delivery fee.

Pros:
• Low price
• New Sky Q Hub (router) is an improvement
• Speed (Fibre Broadband)
• Truly Unlimited Usage
• Reasonable support quality for a major ISP
• Wide-scale roll-out of IPv6

Cons:
• Sky’s older BT-based ‘Connect’ package is expensive and slow
• Most users will still get the rubbish Sky Hub router (lacks 5GHz WiFi and Gigabit LAN)
• Sky enables Internet censorship by default (here), but it can be turned off

* Virgin Media

 Monthly Line Rental: £19 | Setup Fee: £14.99 – £40
Cheapest Standard Broadband
Cheapest Superfast Broadband
Download Speed: ‘up to’ 50Mbps
Upload Speed: ‘up to’ 3Mbps
Usage: Unlimited (FUP)
Voice Calls: n/a (Standalone)
Contract: 12 Months
Extras: Parental Controls, Free Virgin WiFi Hotspot Access, Included Wireless Router
Download Speed: ‘up to’ 100Mbps
Upload Speed: ‘up to’ 6Mbps
Usage: Unlimited (FUP)
Voice Calls: n/a (Standalone)
Contract: 12 Months
Extras: Parental Controls, Free Virgin WiFi Hotspot Access, Included Wireless Router
PRICE: £32.25 per month
PRICE: £37.25 per month

Virgin, much like Sky above, also receives some of the fewest consumer complaints (here) and high customer satisfaction scores (here) among the biggest ISPs. On top of that they’re currently going through a major expansion, which will extend their 300Mbps capable Hybrid Fibre Coax (HFC) based DOCSIS network to another 4 million premises by 2019 (roughly 60-65% UK coverage) and 2 million of those will be use pure fibre optic FTTP/H technology.

Outside of that the ISP is perhaps best known for their strong download speeds (their slowest entry-level package starts at 50Mbps), which regularly top various third-party awards, and a wide selection of pay TV and mobile (EE MVNO) bundles. Furthermore they’re also working to expand their UK network of public WiFi hotspots and recently introduced a fairly strong SuperHub v3 router with good wireless performance.

Pros:
• Download speeds
• Strong TV bundles
• Good 4G Mobile tariffs (quad play bundle)
• Broadband can be purchased standalone (as above) or with a phone / voice service

Cons:
• Coverage is mostly in urban areas (cities and big towns)
• Complicated Traffic Management Policy (mostly affects uploads)
• Upload speeds could be better
• Still awaiting IPv6 support

* PlusNet

 Monthly Line Rental: £17.99 | Setup Fee: £6.99 (Router Delivery)
Cheapest Standard Broadband
Cheapest Superfast Broadband
Download Speed: ‘up to’ 17Mbps
Upload Speed: ‘up to’ 1Mbps
Usage: Unlimited
Voice Calls: Standard Call Rates
Contract: 12 Months
Extras: Parental Controls, Included Wireless Router, UK Support
Download Speed: ‘up to’ 38Mbps
Upload Speed: ‘up to’ 1.9Mbps
Usage: Unlimited
Voice Calls: Standard Call Rates
Contract: 18 Months
Extras: Parental Controls, Included Wireless Router, UK Support
PRICE: £27.98 per month
PRICE: £32.98 per month

Plus.net are perhaps one of the cheapest providers in the market, at least as cheap as we can recommend going before you hit the troubled waters of TalkTalk (not included here due to too many recent mishaps and complaints). The ISP appears to be reasonably well rated for customer support, but at these low prices you shouldn’t really expect the best service speeds and quality.

Elsewhere the provider also offers a bog standard Pay TV product using YouView (IPTV) technology and a BTSport add-on is also available for their broadband customers, plus they’ve recently launched a new Mobile service via EE’s national 4G network. So if you want a cheaper service then Plusnet should cover the basics.

Pros:
• Low FTTC (Fibre) prices
• UK support

Cons:
• Don’t expect stellar quality service speeds for such low prices
• Some recent criticism for slow telephone support
• Standard broadband users get a very low spec router
• Prices for their ADSL packages are oddly similar to FTTC

* BTInfinity

 Monthly Line Rental: £18.99 | Setup Fee: £9.99 – £59.99
Cheapest Standard Broadband
Cheapest Superfast Broadband
Download Speed: ‘up to’ 17Mbps
Upload Speed: ‘up to’ 1Mbps
Usage: Unlimited
Voice Calls: Free Weekend Calls
Contract: 12 Months
Extras: Parental Controls, Free WiFi Hotspot Access, Free BTSport TV Lite, Included Wireless Router, 100GB Cloud Storage
Download Speed: ‘up to’ 52Mbps
Upload Speed: ‘up to’ 9.5Mbps
Usage: Unlimited
Voice Calls: Free Weekend Calls
Contract: 12 Months
Extras: Parental Controls, Free WiFi Hotspot Access, Free BTSport TV Lite, Included Wireless Router, 500GB Cloud Storage
PRICE: £38.99 per month
PRICE: £44.99 per month

As the largest ISP in the UK it’s fair to say that BT can attract a lot of complaints and as such we tend to preach more caution than we would with the aforementioned providers, which is also partly why we’ve chosen to highlight their superfast broadband BTInfinity (FTTC/P) packages (BT’s slower ADSL based packages usually attract the majority of complaints).

On the other hand BT are seeking to improve support quality by moving most of their agents back to the UK (here) and they also bundle free premium BTSport live TV content with all of their broadband packages (e.g. Premier League Football and Rugby). Subscribers also benefit from access to BT’s large UK network of public WiFi hotspots and the merger with EE has given them a good selection of Mobile tariffs.

On top of that BT recently introduced their new Smart Hub (Home Hub 6) wireless router, which is currently one of the most advanced bundled ISP routers in the market, and their entry-level FTTC “Infinity Fibre” package comes with a speed of ‘up to’ 52Mbps (most other ISPs still offer ‘up to’ 38Mbps).

In other words, BT’s attraction is all the extras it throws in rather than their price or service quality. Indeed they tend to cost more than all of the other major players’, although this is often masked by some heavily discounted first year price reductions (annoyingly you have to read the small print to find their post contract prices).

Pros:
• Free BTSport TV content
• Access to BT’s large network of Public WiFi Hotspots
• Strong SmartHub router
• Customer support will soon be over 80% based in the UK
• 52Mbps (9.5Mbps upload) is their entry-level FTTC / Infinity speed

Cons:
• Basic broadband (ADSL) packages have a shaky history
• Price is higher than some rivals, partly due to all the extras
• Post-contract prices still being hidden behind convoluted small print
• BT attracts a lot of complaints, although they are the biggest ISP

* Origin Broadband

 Monthly Line Rental: £17.99 | Setup Fee: £0
Cheapest Standard Broadband
Cheapest Superfast Broadband
Download Speed: ‘up to’ 17Mbps
Upload Speed: ‘up to’ 2Mbps
Usage: Unlimited
Voice Calls: Standard Call Rates
Contract: 12 Months
Extras: Included Wireless Router, UK support
Download Speed: ‘up to’ 38Mbps
Upload Speed: ‘up to’ 10Mbps
Usage: Unlimited
Voice Calls: Standard Call Rates
Contract: 18 Months
Extras: Included Wireless Router, UK support
PRICE: £17.99 per month
PRICE: £31.58 per month

Origin started life as an ISP for South Yorkshire, but they’ve since expanded to cover the rest of the United Kingdom. Most recently they’ve also re-branded and slashed their prices, which puts them into the same ultra-cheap category as TalkTalk and a few others. But ultra-cheap ISPs tend to be very poorly rated and yet Origin receives a balance of mixed feedback (Origin Reviews).

At this stage it’s too early to tell if Origin will be able to maintain their current pricing and quality over the longer term (unlimited broadband and line rental for £17.99 per month must be cutting close to the bone), but on the value front it’s hard to knock them. You also get an included router and UK support. But if you choose Origin, do so with caution.

Pros:
• Price
• UK Support
• Included ASUS DSL-N16 router
• Claims to have no hidden set-up or delivery charges

Cons:
• Maybe too cheap?
• Closure of Digital Region network hit Origin customers hard, but service has improved

NOTE: Most of the above ISPs will also offer plenty of paid extras (add-ons), such as Anytime UK calls, mobile plans or enhanced TV bundles. In addition, providers that use Openreach’s UK telecoms network still have a lot of control to differentiate themselves in terms of features, network quality and performance, so don’t treat them all as the same.

Now on to summarise the best providers for service quality..

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36 Responses
  1. We are working on a new website, honest 🙂

  2. John

    TalkTalk is good – AAISP should be at the top Sky are much much worse

    • The list is unordered, there is no top (no.1 etc.) or bottom, it’s however we wrote it at the time.

    • Camilla

      TalkTalk has been useless for us! We have now reached the stage where our connection cuts out every 5 mins for up to 30 mins – and TalkTalk just blame BT lines, although our neighbours with BT broadband don’t have any trouble maintaining a connection. (I guess we should have gone to SpecSavers, i.e BT, in the first place!)

  3. Tim

    How about adding an extra category for the best ISP for Market A exchanges. While I like to see which ISPs are highly rated, it doesn’t help me as almost all of those listed refuse to provide broadband for Market A exchanges such as mine. The few that do support Market A exchanges either refuse to offer ADSL Max Premium or charge a fortune >£50 per month, leaving just Plusnet as a less expensive ADSL Max Premium provider.

    • I suspect that would cause too much confusion for this summary, but it would make for a good article to highlight the real-world cost differences in more detail. I’ll start doing research.

    • Tim

      Actually I guess it is 20CN rather than Market A that makes it hard to find an ISP, although my exchange is a 20CN Market A exchange (which is what prompted my request), some Market A exchanges do provide more that just 20CN and I suspect that they provide more choice.

    • BTarenotgood

      Tim… I created an account just to tell you:

      DO NOT GO TO BT

  4. Sean Finlay

    Whatever you do, avoid Hyperoptic. I’ve used all the main players and these guys are the worst.

  5. Very helpful list but We need a broadband provider who can supply a wireless broadband which does not require a telephone land line as we live in a lodge on a caravan park. Is there such a thing? Can you point us in the right direction.Many thanks.

  6. David White

    Why are all the broadband providers ever regulated and brought to book they should all get massive fines and this will stop them messing people about you just want good internet so we can carry on our days.

  7. Honest Dave

    Uno broadband’s cheapest adsl with line rental is £23.99/month inc VAT (aka Talk Surf)

    Pros:
    • Additional features (250MB webspace, email, static IP etc.)
    • UK Support
    • ADSL price
    • Cheap call rates – good if you hardly use a landline
    • Monthly contract

    Cons:
    • Price for VDSL (Talk Surf Fibre not avaialble yet)
    • No router included
    • Slow broadband checker
    • Some issues with activating new phone lines
    • Their website could do with a refresh, still functional though

    • In order to keep a similar base of comparison we use “unlimited” packages for all our comparisons in the article. Luckily the majority of ISPs have one, except AAISP.

  8. Honest John

    The price I quoted is for unlimited BB from Uno

  9. Muhammad

    I have been using Origin Broadband since January 2017, and its quite slow plus since two days service is down and no response from technical team and customer service. One of the worst service provider I came across. Don’t buy origin broadband even if they give you for free. Annoying and shameful

    • Thomas McArdle

      Muhammad, now that 10 days have passed, what is the state of your Origin bb? I was considering moving to the for fibre optic.

  10. Victor Sieron-Demina

    I started to read your article because it sounded professional…until this sentence:
    “The UK is one of the cheapest countries in the world for broadband, so it’s not hard to find a low cost package.”

    Here is one from the Eastern block:

    “5 118 Ft”- Price approx. £13 per month
    1 000 Mbit/s- Yes up to 1000 MBit/ sec
    “12 hónap-” 12 months contract
    “Típus: Kábelnet”
    “Egyszeri díj: 0 Ft” – installation at no cost
    “Modem díja: 0 Ft” – router for free
    “Garantált letöltési sebesség: 500 Mbit/s” -guaranteed 500mb/s download speed is contractual
    Garantált feltöltési sebesség: 100 Mbit/s- upload

    £13 pm, no extra cost, 500-1000 mb/ sec speed, 5 times faster than Virgin, but cheaper than any broadband.

    • Mehran

      You are completely right. Everything in this country is a mass from public transportation to internet…. 😉

  11. Jeremy Carpenter

    Andrews and Arnold let me down

  12. Just given TalkTalk notice to finish with them ,when they wanted to charge me £65 to send an engineer out to check my line connection as my broadband keeps falling off, good by talk talk.

    • Scott

      My solution is to just swap their cheap n nasty bundled free Hawaii router with the poor signal, for anything at all. I chose a cheap BT HomeHub, and the difference was noticable, practically no cut outs at all. The hawaii router kept resetting all the time until I binned it. I think the weather sometimes played a part on how well it performed

  13. Mehran

    I can just say that UK has worse ISPs in the world and the most expensive one. I used to pay only 20 pounds for 100Mb unlimited fiber broadband in Sweden. I always had min 70Mb download rate. NO installation cost, No fee to send an engineer to fix a problem if any, No bounded contract, No cancellation fee. The service was so perfect I could download 2 GB file just in a few minutes.

    Also I don’t understand why to get a fiber broadband they want to switch my telephone line?Now I have problem with landlord who doesn’t allow me to switch the tel line!!!!!!!!

  14. Lindsay Charman

    Virgin are notorious for slow speeds, dropping off completely at night so you can’t even stream. Very disappointed that the ratings on this are so badly researched.

    • Frank Mccourt

      Hi, Lindsay I use Virgin Media internet and I couldn’t agree with you more. I’m thinking of switching, what ISP do you personally use? Thank you.

  15. Rosy

    No internet for two days on plusnet which is first time in several years. A lot of upgrading being done nationally apparently. Would have appreciated a warning letter and apology!

    • Carolyn

      My Plusnet was down for over 3 weeks last autumn and dealing with their “award winning” customer service was a nightmare. They’ve just announced another price rise which gives me the opportunity to jump and I can’t wait.

  16. Fuel Broadband. £23 per month for everything. Our line seems to have stabilised now, after early problems, but I think that was down to the TalkTalk line, which is out of their hands. I think we’ve been with them for eighteen months now. You speak to a human, in Fred Dibnah country, and their website is easy to understand. That is all we ask.

    • john clark

      I’m with fuel broadband and they are absolutely rubbish my Internet is the slowest it has ever been I may as well be on dial-up customer services is non-existent you wait ages for them to answer the phone and then they don’t do anything for you I’ve complained and complained and complained now I am switching whatever you do do not buy from fuel broadband

  17. Jack

    You can get SuperFibre 50 broadband and phone for £25 a month for 12 months from Virgin Media. Very good value I think, https://www.vmshareit.com/offer/559431114

  18. Stephanie Baldry

    I am feed up with Virgin, when i first went with them i had a deal, they soon broke that and i had two price rises when along with other problems I deceided to leave them and gave notice.They then phoned me and said if I stay they would give me the deal Jack above has stated as yet this deal is still not sorted and today they have charged me £40.36 I think they are not reliable and cant wait to find a better provider.

  19. pat

    I just visited the zen.co.uk website to see what service they could offer me. After filling in my number & postcode, then selecting my property, I am greeted with a spinning circle for 5 minutes then a completely blanck page. This happened multiple times with Firefox & IE. If an ISP can’t even maintain their own website I doubt they can be trusted to maintain a reliable internet service.

    The hunt goes on……

    • Hello Pat

      Just read your comment about Zen – I thought to myself I’m sure they’re now called something different – I was right – They’ve changed their name and now known as UNO – and they do seem to have some good references from various users –
      I’ve been considering changing from BT for a long time – the final straw when I discovered I was totally unable to get BBC i/player for no good reason on my Smart TV that I’d only had for a couple of years – but wasn’t using i/player that much before – suddenly it became totally unobtainable and the speed on my laptop was like a tortoise – through one of the forums I discovered the direct address in Newgate Street London to the Executive Complaints dept -For years via I-N-D-I-A-H CUSTOMER CARE (if you could call it that – though unlike the UK on the whole polite and sounded caring) reported my speed was “dropping – dropping – dropping” but said they’d “monitor it” and “report back” needless to say they didn’t – but in any case it remained the same – eventually with the outage on BBC i/Player as I’ve already said, it was the very LAST STRAW – grudgingly along with threats that I’d be landed with a large 120 or so bill for the Engineer to attend – the appointment made – within an hour or two I got a text from engineers ” Just spotted a fault on our network no need to visit your property – cancelled appointment! And telling me that they’d let me know when the service was up and working – it WASN’T AND THEY DIDN’T – I was then forced to phone again twice both times I got through to UK customer care (males) one in Swansea who was rude and kept telling me I was interrupting him when it was the other way round – the other in Bristol who while talking about my decrepit service suggested I could have ANOTHER package -because over all of this time while nobody ever ever mentioned a word about the Master Socket – they kept trying to flog me INFINITY – Not surprisingly I refused and had another miserable inconvenienced weekend without BBC i/player particularly wanting to watch the concluding installment of the American Slaves i forget the title- The engineer finally arrived (2nd time round) to tell me that the PROBLEM was NOT DOWN TO SPEED but the INADEQUATE INFERIOR MASTER SOCKET that nobody EVER EVER mentioned by name from the time I was first connected up to the internet by BT in 2010- I asked him “So how long have these Master Sockets existed?” “More than TEN YEARS!” He explained that these Master Sockets ensure a STABLE AND UNINTERRUPTED SPEED – When he arrived he demonstrated my speed was down to just 1.5 Mgb – the moment he fitted the up to date proper Master Socket it jumped to 17Mgb – After which I plugged in my extra giga phone to an extension and then the problems started with my Router flashing intermittently – the engineer returned to say it was now because the giga phone hadn’t got a filter plug attached to it -Before he left he made a point of saying that in my case I didn’t even NEED INFINITY being only half a street away from the exchange and only four houses from the cabinet!! I then had the letter from Executive Complaints department suggesting this Master Socket was fitted “as a PRECAUTION” a downright lie – when I had every right to have had it right from the start – because I’ve always had a “dropping” speed problem and kept thinking it was my previous laptop causing the problem – the hours and hours on the phone — I replied to the letter first time round without sending it recorded and have end of April just before bank holiday – no reply -jus sent it again by recorded 12 May – just before the weekend so they’ve only just got it – I await their response having pointed out that I’ve been paying a very high price for their inadequate inferior service -And then I found myself repeatedly locked out of my account with the damned BT APP advertisement that continually blocked my access because I just didn’t want it or the damned BT Sims – two more lengthy calls with I-N-D-I-A-H promising me a technician would phone to assist Remotely – he appeared to get me in but a couple of days later this last Sunday in response to BT’s message that my bill was now on line I found myself LOCKED OUT YET AGAIN with the SAME bleeding advert taking up most of my desktop – So I rang again on Sunday to find myself talking to a BT Technician in Manchester area who informed me I needed Ad-Blocker – I’ve just had an email in response to my email complaint about my blocked account saying “Nothing can be done to remove the add” Funny that on Sunday one of their lot finally informed me about Ad -Blocker and how to apply it – It seems like too many are either incompetent or just bloody liars or both! I’m disgusted!

  20. Anton

    I used Virgin (Fibre Optic) and PlusNet, both are crap. Also used to have SKY which wasn’t super fast but exceptionally stable.

    In Latvia I had 100mb internet (not up to 100mb, but 100 mb guaranteed) and it was amazing quality internet at £5 per month from small local provider.

  21. Sky Broadband with Cheapest Superfast Broadband is very good price

  22. Dim

    I have been with Virgin Media for almost a year and I just can’t wait for my contract to finish so I can leave without a penalty.
    1) I ‘ve been feeling the speed being ridiculously slow, so I bought a new router to keep logs of my internet max speed. I ‘m not getting even 1/10th of what i m paying for.
    2) At some point I found out there most expensive plan, is supposedly escaping traffic management (a.k.a Virgin deciding to drop your speed because who cares if you ‘re paying for it). So I went for that. Still the same problems.
    3) Internet keeps dropping completely, currently posting this from my work, since I have no internet for 7 days already. Still waiting for them to fix it, after they have missed every single ETA they have given me when i call them.

    I honestly do not understand how there is no law to protect citizens/consumers from this kind of behavior. This feels almost like a billion dollar scam.

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