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Articles for Category Tag - Openreach

Openreach Grapple with Remaining Users as First UK Exchanges to Close

23rd November, 2025 (39 Comments)

Network access provider Openreach (BT) is in the process of facing one of the most difficult challenges with their pilot UK exchange closures – the question of how to handle situations where some consumer broadband and phone lines remain active by the final product switch-off date (i.e. they’ve not been migrated).

Broadband ISP BT Ponders Possible £50 Charge for Missed UK Appointments

22nd November, 2025 (24 Comments)

Information allegedly leaked from inside broadband ISP BT (inc. EE and Plusnet) suggests that customers may in the future have to face a charge of £50 for a missed appointment, such as when the engineer turns up on time to find that the customer is not present. But the provider doesn’t currently plan to enforce this.

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ISP Vodafone Expand Streaming Add-ons to UK Fixed Home Broadband

21st November, 2025 (2 Comments)

Customers of Vodafone’s home broadband packages, which harness gigabit speed full fibre (FTTP) lines from a mix of different networks (Openreach, CityFibre and CommunityFibre), may like to know that the internet provider has just expanded the availability of their ‘Add to Plan’ service from mobile to fixed line packages.

Openreach exchange engineer testing fibre

Openreach Offer Cancellation Amnesty for Old UK Ethernet Orders

20th November, 2025 (9 Comments)

Network access provider Openreach (BT) is to introduce an interesting new special offer for UK ISPs, which proposes to waive the cancellation charges for their high-capacity Ethernet Access Direct (EAD) and Dark Fibre (DFA/X) products, albeit only where related orders are now “over 100 days old” (excluding delays caused by customers themselves).

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Ofcom – Gigabit Broadband Covers 87 Percent of UK as 5G Hits 97 Percent

19th November, 2025 (10 Comments)

Ofcom has today released their Connection Nations 2025 digital infrastructure report earlier than usual, which reveals that residential gigabit-capable broadband ISP networks now cover 87% of the UK (up from 84% in 2024), while outdoor 5G coverage from at least one mobile operator is available to 97% of premises (up from 95%). But rural cover remains weaker.

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Openreach Update on Progress of Project Gigabit Builds in Scotland

18th November, 2025 (3 Comments)

Network access provider Openreach (BT) has issued a progress update on their deployment of a new Fibre-to-the-Premises (FTTP) based broadband ISP network across rural parts of Scotland. This forms part of their £157m (public subsidy) Project Gigabit contract (here) with the UK government to upgrade 65,000 premises (albeit managed by the Scottish Government).

fibre optic cables and computer keyboard 2020 via 123rf

Ofcom Consult on Impact of Openreach PIA on the UK Leased Line Market UPDATE

17th November, 2025 (2 Comments)

The UK telecoms regulator, Ofcom, has today opened a “narrow consultation” that proposes to amend their leased line access (LLA) market analysis for the ongoing Telecoms Access Review 2026 (TAR) to reflect a “greater potential impact” from Openreach’s Physical Infrastructure Access (PIA) product (this allows rivals to run new fibre via existing cable ducts and poles).

Engineers working on Fibre Connection at Openreach-2023

Openreach Update – Project Gigabit Builds in Wales, Surrey, Hertfordshire and Wiltshire

13th November, 2025 (1 Comment)

Network operator Openreach (BT) has issued a progress update on their deployment of a new Fibre-to-the-Premises (FTTP) based broadband ISP network in rural parts of Wales, Surrey, Hertfordshire and Wiltshire, which form part of their Project Gigabit contracts with the UK government.

copper vs fibre optic openreach engineer

Openreach Raises Prices on Copper Lines to Boost UK Fibre Broadband Adoption

12th November, 2025 (30 Comments)

Openreach has today announced above inflation price hikes on some of their older copper-based line products for UK internet and phone providers, which are designed to “encourage” comms providers to upgrade their customers to “digital alternatives” and full fibre (FTTP) technology; before legacy services are switched off in January 2027.

Openreach Trial Trenchless Drilling Robot to Boost UK FTTP Broadband Build

12th November, 2025 (24 Comments)

Network operator Openreach (BT) has revealed that they’re conducting trials of a new “advanced robotic … space-age” trenchless drilling technology, known as MicroBORE, to help accelerate their ongoing rollout of Fibre-to-the-Premises (FTTP) based broadband ISP lines across the United Kingdom. It could also cut civil engineer costs and reduce disruption.

Openreach Temporarily Withdraw Multiport ONT on UK FTTP Broadband Lines

11th November, 2025 (15 Comments)

Network access provider Openreach (BT) has informed UK broadband ISPs that they will be “temporarily withdrawing” the provision of their Multiport Optical Network Terminal (ONT) device and the related Box Swap service (i.e. replacing an existing / older ONT with a new Multiport ONT). The move is due to some “technical issues experienced” by providers.

Scotland R100 and DSSB Subsea Fibre Map - Arrow Points to Tiree

Repairs to Broken Subsea Broadband Cable for Tiree Island Set to Begin

11th November, 2025 (2 Comments)

Good news for residents and businesses on the tiny, remote Inner Hebrides Island of Tiree, which suffered a break in its only subsea fibre cable after Storm Amy struck Scotland at the start of October – resulting in disruption to local broadband and phone services (here). Cable repairs are finally about to get underway.

VodafoneThree Tops 1.7 Million UK Broadband Users as Mobile Rises to 28.82m

11th November, 2025 (10 Comments)

Broadband and mobile operator Vodafone and Three UK (VodafoneThree) have published their latest Q2 FY26 financial results. The figures show that they now have 1.704 million fixed broadband customers (up by 50k in Q2 vs +44k in Q1) and a huge combined mobile base of 28.824m (up from 28.765m).

INCA Calls for Clarity from Openreach on Which UK Homes Won’t Get Full Fibre

10th November, 2025 (31 Comments)

The Independent Networks Co-operative Association (INCA), which represents many of the UK’s alternative broadband networks, has today called on incumbent network operator Openreach (BT) to clarify which homes it’s likely to sacrifice if they carry out their threat to scale-back the deployment of full fibre (FTTP) broadband. The altnets will then know where to target.

Gigaclear Call for Openreach Changes to Bring Gigabit Broadband to UK Rural Areas

10th November, 2025 (13 Comments)

Abingdon-based alternative broadband ISP Gigaclear, which has built a full fibre (FTTP) network across 612,000 premises in rural parts of England (inc. 160,000 customers), has responded to Openreach’s recent threat to scale-back their own fibre roll-out (here) by calling for “fair regulation between the incumbent and altnets to level the playing field“.

Openreach Faces Protest in Lincoln Over Rollout of 40 Broadband Poles

9th November, 2025 (42 Comments)

The Street Works and Permitting Manager at Lincolnshire County Council (LCC) in England, Ashley Behan, has asked network access provider Openreach (BT) to “pause” the roll-out of 40 new telecoms poles – needed to expand the coverage of their full fibre (FTTP) broadband network – until they can explain how they’re going to respond to local complaints and engage with the community.

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BT See Openreach UK Broadband Lines Fall by 242k as FTTP Covers 20.3M Premises

6th November, 2025 (16 Comments)

The BT Group has today published their H1 FY26 biannual results to Sept 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage to total 20.3m (level with H2 FY25 growth); including 5.5m in rural areas. But broadband line losses to rivals jumped to 242k in the last quarter (up from 169k).