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Articles for Category Tag - Sky Broadband

 
Netflix logo on smartphone

16th May, 2023 (23 Comments)

Internet video streaming giant Netflix has reportedly contacted several major UK broadband ISPs that bundle their service with Pay TV products, including Sky Broadband, BT, Virgin Media and TalkTalk, to discuss the potential impact on customers of their imminent crackdown on password / account sharing.

Sky Stream Box and TV Set

4th May, 2023 (22 Comments)

Some customers of Sky’s standalone Sky Stream TV product, which uses your UK broadband ISP and WiFi connection to stream their on-demand video content and live TV channels directly to your existing TV set (without a satellite dish), may be displeased to learn that you now need a much faster minimum download speed.

Sky Connect Hub Router WiFi 6

4th May, 2023 (33 Comments)

Sources have informed ISPreview that UK ISP Sky Broadband (Sky), which sells FTTC and FTTP packages via Openreach’s national network, are aiming to introduce a new WiFi 6 capable router for their residential customers sometime around the end of Q3 and early Q4 2023.

Sky-Business-Logo

3rd May, 2023 (1 Comment)

Sky’s (Sky Broadband) sibling ISP for small business broadband customers, Sky Connect, has today joined with Sky Business TV to both relaunch under the singular Sky Business brand – providing both business connectivity and entertainment products.

Sky-Glass-Broadband-TV

2nd May, 2023 (56 Comments)

Sources within Sky UK (Comcast) have reportedly told a major newspaper that sales of their Sky Glass product, which launched in late 2021 and is essentially a Sky branded TV that also streams content over your home broadband ISP connection (inc. WiFi) instead of via a Satellite dish, have “underwhelmed“.

woman customer complaints call center vector illustration eps 10

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Contract under magnifying glass

12th April, 2023 (25 Comments)

We’ve lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK – particularly larger players – that fail to clearly inform their customers of how much their package will cost post-contract. As a result, consumers often feel misled when it comes time to re-contract.

gold best broadband isp award cup

29th March, 2023 (21 Comments)

Consumer magazine Which? has published a partial summary of the results from their latest biannual 2023 survey of the best and worst broadband ISPs, which once again named Zen Internet as the best overall provider (customer satisfaction score of 81%), while TalkTalk were found to be the worst of the major players.

golden cup broadband and telecoms award

9th March, 2023 (12 Comments)

Uswitch.com has unveiled the winners of their annual 2023 Telecoms Awards event, which among things saw Plusnet named as the best LARGE broadband ISP of the year, while Hyperoptic took the same award for smaller providers. Meanwhile, BT was named as the most reliable broadband ISP and giffgaff came top for mobile.

Sky-Stream-Logo-and-Box-UK

7th March, 2023 (27 Comments)

New customers of the Sky Stream TV product, which uses your home broadband ISP (doesn’t have to be Sky Broadband) and WiFi to stream Sky’s on-demand video and live TV content directly to your existing TV without a satellite dish, may be displeased to learn that they no longer own the set-top-box (puck) itself.

Sky Broadband UK Router and WiFi Visualisation

4th March, 2023 (58 Comments)

Good news. UK ISP Sky Broadband has finally returned to selling their top tier 900Mbps (90Mbps upload) “Gigafast” package – based off Openreach’s national FTTP network – to new customers, apparently after carrying out unspecified work to “upgrade and optimise” the service. The package was removed from sale last November 2022.

NOW_Logo_Broadband_and_TV_2021

3rd March, 2023 (41 Comments)

Customers of Sky’s sibling NOW Broadband (NOW TV) sub-brand are starting to receive notifications of this year’s price increases, but unlike their parent operator, they appear to be keeping their broadband and phone line rental prices frozen in 2023. Instead, only call charges are being increased.

award_reef_for_uk_broadband_isps

2nd March, 2023 (21 Comments)

Consumer website Expert Reviews has published the winners of their annual “Best Broadband Awards 2023” event, which has surveyed UK consumers in an effort to identify the best Internet Service Providers (ISP) across a range of categories. Much like last year, the overall winner was named as Plusnet, again.

Sky Connect Hub Router WiFi 6

14th February, 2023 (17 Comments)

Sky’s (Sky Broadband) ISP sibling for small business customers, Sky Connect, has today moved to keep up with competitors by launching a new WiFi 6 capable Hub (broadband router) and 4G Dongle (i.e. mobile data as an automatic backup) with new capabilities, such as better security and guest Wi-Fi.

Sky Broadband Hub Router UK

10th February, 2023 (8 Comments)

Credible sources have informed ISPreview.co.uk that ISP Sky Broadband’s annual UK price hikes (here) may also be followed by some changes that could degrade both the “Speed Guarantee” they attach to packages, and the WiFi guarantee that comes attached to their optional ‘Broadband Boost‘ add-on.

sky_broadband_minions

9th February, 2023 (36 Comments)

Customers of Sky Broadband’s (Sky plc) various UK broadband, phone and Pay TV products are being told to brace for an average annual price hike of 8.1% (£5.60), which is to be introduced from 1st April 2023. But crucially, this is less than the 14-15% of their main competitors and below the current level of inflation.

Sky-Glass-TV-Set

6th February, 2023 (12 Comments)

Sky (Sky Broadband, Sky TV etc.) has begun to rollout a new firmware update (aka – Entertainment OS 1.1) for the operating system software that underpins their broadband-based Sky Glass and Sky Stream TV services, which adds a number of new features (e.g. Personalised Playlists and enhanced Bluetooth features).

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