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Articles for Category Tag - Virgin Media

Virgin Media O2 UK 2025 Customer Support at Manchester Island

Virgin Media O2 UK to Improve Customer Support via New Training

14th May, 2026 (14 Comments)

Broadband and mobile giant VMO2 (Virgin Media and O2) has this morning announced that they’re partnering up with the Institute of Customer Service (ICS) on a new certified training programme for frontline contact centre staff, which is designed to help them better handle “complex and sensitive customer interactions“.

Virgin Media O2 UK Account Locked for Security Reasons Message

Virgin Media O2 Locking Some UK Accounts for Unclear Security Reasons

13th May, 2026 (15 Comments)

In recent months we’ve noticed what looks to be a rise in the number of O2 (Virgin Media) Mobile customers reporting that access to their account IDs have been “locked” due to unclear “security reasons“, which has in some cases taken several weeks or months for customers to get resolved. In other cases the issue may reoccur shortly after being resolved.

Virgin Media O2 UK Sets Out New Net Zero Focused Responsible Business Plan

12th May, 2026 (9 Comments)

Broadband and mobile operator Virgin Media and O2 (VMO2) has today set out a new “Responsible Business Plan” to 2030, which updates their approach to improving sustainability and social impact. In short, more support and new targets for tackling digital exclusion, reducing carbon emissions and greater recycling etc.

woman customer complaints call center vector illustration eps 10

Vodafone Attract Most Ofcom UK Complaints for Broadband and O2 for Mobile – Q4 2025

11th May, 2026 (7 Comments)

Ofcom has today published their latest quarterly (Q4 2025) study of UK consumer telecoms and TV complaints, which finds that Vodafone attracted the most complaints from customers for fixed broadband services, while O2 came top of the naughty table for Mobile services and EE did the same for Pay TV.

Study Highlights UK Competition Challenges of Netomnia’s Acquisition by Nexfibre

8th May, 2026 (24 Comments)

A new study from Point Topic has examined the impact on infrastructure level competition from nexfibre’s £2bn move to acquire full fibre broadband operator Netomnia (here). The analyst suggests that consumers in overlapping areas could see reduced infrastructure-level competition and less aggressive pricing over time, which may impact the Competition and Markets Authority‘s (CMA) assessment of the deal.

Virgin Media O2 UK Sees Record Broadband Traffic Spike from Footy Streaming

7th May, 2026 (5 Comments)

Internet provider Virgin Media (O2) has reported that their fixed broadband network just recorded the “biggest broadband traffic spike in its history“, which occurred after customers streaming the ‘Arsenal v Atletico Madrid’ Champions League semi-final pushed traffic 4.2% higher than the previous peak and 17% higher than an average Tuesday evening in 2026.

NET CHECK UK Mobile Network Testing Car Outside London Palace

NET CHECK Awards Vodafone UK as London’s Best Mobile Network for 2026

5th May, 2026 (2 Comments)

Broadband and mobile operator Vodafone UK has, for the third year running, topped a new network benchmarking study of 4G and 5G (mobile broadband and calls) performance across London, which was conducted by the Berlin-based NET CHECK group. But sadly Three UK found themselves at the bottom of the study.

Virgin Media O2 UK Broadband Users Fall by 5.6k as Full Fibre Build Stalls UPDATE

1st May, 2026 (40 Comments)

Network operators Virgin Media and O2 (VMO2) have today published their latest Q1 2026 results and revealed that their gigabit broadband network increased its UK coverage by just 6,400 premises in the quarter (down from 115.1k in Q4), while related consumer customers fell to a total of 5,446,100 (down by -5.6k in Q1 2026). VMO2’s total mobile base also fell to 46.44m.

Virgin Media O2 Business UK and Daisy Rebrand O2 Daisy to O2 Business

29th April, 2026 (4 Comments)

Business telecoms company O2 Daisy, which reflects the recent merger between VMO2 Business (Virgin Media and O2) and Daisy Group (here and here), has today announced the next phase of their strategy for the UK’s B2B market by rebranding – again – O2 Daisy to O2 Business

Ookla Examine UK Connections to Starlink-based O2 Satellite Mobile Service

29th April, 2026 (5 Comments)

Network benchmarking firm Ookla, which operates the popular Speedtest.net broadband connection testing website and app, has published a new report today that examines the early take-up of the recently launched O2 Satellite service (here) and the geospatial profile of Direct-to-Device (D2D) usage in the UK.

Virgin Media O2 Solar Energy in UK Field PR 280426

Virgin Media O2 UK Sign 10-Year Solar Energy Agreement with egg Power

28th April, 2026 (1 Comment)

Broadband and mobile provider Virgin Media and O2 (VMO2), which aims to achieve Net Zero Carbon (i.e. removing as many emissions as they produce) across their operations, products and supply chain by 2040, has today signed another 10-year Power Purchase Agreement to harness renewable electricity – this time with egg Power.

Scam Alert UK Finger on Computer Keyboard Warning

Virgin Media O2 UK Warn AI Tools Directing Customers to Fake Support Lines

24th April, 2026 (2 Comments)

Broadband and mobile operator VMO2 (Virgin Media and O2) has warned UK customers to keep an eye out after it identified that criminals were exploiting AI‑powered tools and search engines. In short, consumers looking to contact trusted brands are being shown fake phone numbers, websites and search results, which fraudsters then use to capture data and perpetrate fraud.

Virgin Media O2 Engineer Outside Cabinet

Nexfibre List FTTP Broadband Upgrades for the Next 4 UK Locations

23rd April, 2026 (5 Comments)

Network operator nexfibre, which shares some of its parentage with UK ISP Virgin Media (they harness the same build teams), has today confirmed another batch of four locations across the United Kingdom that will benefit from an upgrade to their latest full fibre (FTTP, XGS-PON) broadband technology.

Netomnia-Network-Installation-over-Chamber-2026

CMA Begin UK Competition Probe of Netomnia’s Acquisition by VMO2’s Owners UPDATE

23rd April, 2026 (11 Comments)

The Competition and Markets Authority (CMA) has this morning launched an initial review of the proposed £2bn acquisition (here) of alternative full fibre UK broadband operator Netomnia (Substantial Group) by the parents of nexfibre and Virgin Media (O2) – Liberty Global, Telefónica and InfraVia.

SpeedGeo UK Mobile and Broadband Speedtest Study

SpeedGeo 2026 Study Award Fastest UK Mobile and Broadband Providers

22nd April, 2026 (0 Comments)

The SpeedGeo project, which compares global internet quality by benchmarking the connection speeds of real users, has published their 2026 results for the United Kingdom. The outcome once again awards Virgin Media as the fastest broadband ISP, while Three UK came top for mobile broadband (4G, 5G etc.). But some big names are missing.

Virgin Media O2 Engineers Digging Trench

Nexfibre List FTTP Broadband Upgrades for Another 7 UK Locations

20th April, 2026 (10 Comments)

Network operator nexfibre, which shares some of its parentage with broadband ISP Virgin Media (they harness the same build teams), has today confirmed another batch of seven locations and regions across the UK that will benefit from an upgrade to their latest full fibre (FTTP, XGS-PON) broadband technology. Technically it should be 8 locations, but we already wrote about one.

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Nexfibre Invest £2.9m to Upgrade 18,000 Homes in Darlington to Full Fibre

17th April, 2026 (5 Comments)

Network operator nexfibre, which shares some of its parentage with Virgin Media (harnessing the same build engine), has today announced a £2.9 million investment in the large County Durham (England) town of Darlington to help upgrade 18,000 homes to full fibre (FTTP) broadband. The work is linked to the planned acquisition of altnet Netomnia.