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Briton Ferry Residents Vent Anger at New BT Superfast Broadband Cabinet

Friday, Nov 16th, 2012 (8:09 am) - Score 1,254

Two residents of Shelone Road in the south Wales (UK) town of Briton Ferry (Llansawel) have expressed anger and frustration towards BTOpenreach engineers, whom were allegedly rude to them, after one of BT’s new superfast broadband (FTTC) street cabinets was installed outside their home.

The residents, Debra Phillips and her partner David Gray, claim that they “hadn’t been given any notice about it” and that the engineers were allegedly rude to them when they queried what was going on and why the 1.6 metre high green box had been placed outside of their home (BT aren’t required to give locals notice of such developments).


According to This is South Wales (shows a picture of the cabinet in place), the couple were also told by a local estate agent that the new cabinet “could devalue the property“, which is despite a growing number of surveys suggesting that it could actually add value to have access to the best superfast broadband speeds (currently up to 80Mbps via FTTC).

A Spokeswoman for BT said:

We are going to investigate the alleged rudeness as this is something of great concern to us.

We understand Miss Phillips’s concerns regarding the location of our cabinet. We will look for the best location to place it to provide as many customers as possible with the option to have our fibre based broadband in their homes and businesses.”

Typically such complaints are nothing new, although in this case the high wall in front of the couple’s home is actually almost a foot taller than the cabinet and thus it’s hard to take this situation as seriously as some of the perhaps more legitimate complaints of past stories (e.g. cabinets obstructing physical access or almost completely blocking windows etc.).

Ultimately we think such boxes are more often than not a small price to pay for the potentially huge benefits that having access to superfast broadband can bring, although in some cases their placement can indeed be a matter of legitimate concern.

The newly proposed Growth and Infrastructure Bill (GIB), which is currently being debated and pledges to soften existing planning restrictions even further, could potentially lead to a rise in related complaints. Never the less many see it as a necessary step to help cut costs and boost the speed of making superfast broadband available to 90% of UK people by spring 2015.


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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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