Home
 » ISP News » 
Sponsored

UPD2 Virgin Mobile UK Cap 3G Contract and PAYG Data Speeds at 2Mbps

Tuesday, March 5th, 2013 (1:41 pm) - Score 3,178

Angry Virgin Mobile customers with a pay-as-you-go or contract deal have been told that their 3G internet data download speeds are being restricted to a maximum of just 2Mbps (Megabits per second), which comes as part of a “trial” to help improve the networks performance amidst increasing congestion.

Data is an expensive commodity for mobile networks and last year’s introduction of a new “truly unlimited” tariff that allowed Virgin Mobile customers to “talk, text and browse online as much as you like” can’t be helping matters.

Krystal Evans, Virgin Mobile Support, explained:

I’ve received confirmation that we’re trialing a speed cap which has been in place since mid-Feb and is applicable to Contract and PAYG customers, but excludes Mobile Broadband [ISPr ED: They mean the dedicated Mobile Broadband packages with USB Modems].

The current cap is 2Mb/s download, 0.5Mb/s upload. We are doing this to ensure we can offer a good level of service to all customers.

As this is still in trial we are actively monitoring customer feedback to determine its success as we believe this is vital in ensuring we’re delivering the best experience for our customers.”

The Register notes a forum topic where Virgin Mobile’s customers appear to be distinctly less than happy about the development, although other mobile operators have had to introduce similar restrictions in order to keep usage levels under control.

It’s worth pointing out that Virgin Mobile is a virtual operator that makes use of T-Mobile’s (EE) 3G / 4G network in order to run its own service.

UPDATE 7th March 2013

A new update from Virgin Mobile suggests that some customers are also suffering from a seemingly unrelated bout of “unreliable/slow internet connection“. As a result the operator has “asked our network partner, EE to investigate the issue urgently“.

UPDATE 8th March 2013

Virgin Mobile now claims that “our network partner EE have removed certain network controls to see whether this can help to pinpoint the issue. This has included temporarily removing the speed cap,” which is being done partly to see if the recent connectivity problems were related to its introduction. As a result some customers are already reporting a big improvement in performance and reliability.

Meanwhile others claim that the cap was switched off and then appeared to be switched back on again. In either case the move to disable it looks to be only temporary and customers should expect it to return.. eventually.

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
5 Responses

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Ultrafast ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Speed: 158Mbps, Unlimited
    Gift: None
  • Virgin Media £24.00
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00
    Speed: 100Mbps, Unlimited
    Gift: None
Large Availability | View All
New Forum Topics
»
Bring back force's TV
Author: Annamufc99
»
Cellmapper - Wrong network
Author: jbennett360
»
From 80mbps to 2
Author: deanfourie
»
O2 5G is a myth.
Author: Bubblesthefish6
»
Anyone a Trooli Customer?
Author: Internatty
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • Shell Energy £19.99
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £20.00
    Speed 36Mbps, Unlimited
    Gift: None
  • Virgin Media £20.00
    Speed 54Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (4114)
  2. BT (3151)
  3. Politics (2117)
  4. Building Digital UK (2026)
  5. Openreach (1969)
  6. FTTC (1922)
  7. Business (1833)
  8. Mobile Broadband (1605)
  9. Statistics (1510)
  10. 4G (1378)
  11. FTTH (1371)
  12. Virgin Media (1277)
  13. Ofcom Regulation (1241)
  14. Fibre Optic (1234)
  15. Wireless Internet (1233)
  16. Vodafone (926)
  17. EE (905)
  18. 5G (898)
  19. TalkTalk (821)
  20. Sky Broadband (787)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact