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uSwitch’s 2016 Broadband Awards Praise Virgin Media and PlusNet

Friday, January 29th, 2016 (7:25 am) - Score 2,051
best_broadband_award_big_gold_cup

The annual uSwitch.com Broadband Awards 2015 were held last night and suffice to say that two ISPs dominated the evening more than most, Virgin Media and Plusnet. Both providers managed to sweep a bunch of gongs in different categories, although Virgin clearly picked up the most.

As usual the winners were picked by using a combination of feedback from some 5,000 “bill-payers and broadband decision-makers“, broadband speed tests and the opinions of a unique judging panel, which broadly consisted of technology and consumer finance journalists from the BBC, This is Money, The Times, The Guardian, Sky News, Stuff.TV, The Mirror and a few others.

It’s particularly interesting to see that Plusnet do so well, especially given the gripes about customer support and the loss of so many critical service features (e.g. 24/7 phone support) that occurred last year. Despite all that they still managed to swipe the “Best Customer Service” category.

Elsewhere TalkTalk and Sky Broadband both won the “Best Broadband Innovation” gong, which reflected their joint 1Gbps FTTH broadband deployment in York with Cityfibre.

Category Winner Runner up
Fastest MobileBroadband EE O2
Best TV Streaming Service Netflix Now TV
Best Value Home Broadband Plusnet BT
Best Customer Service Plusnet Sky
Best Broadband & Home Phone Plusnet Sky
Best Broadband Innovation TalkTalk / Sky Broadband Virgin Media
Best Broadband Provider Virgin Media Plusnet
Best TV Content Virgin Media Sky Broadband
Best TV Provider Virgin Media BT
Best Broadband, TV & Home Phone Virgin Media BT
Fastest Broadband Virgin Media BT
Best Customer Rated Broadband Virgin Media Plusnet

However it’s important to note that the winners and runners-up table for the uSwitch awards only included the market’s largest providers, which is perhaps to be expected given how uSwitch doesn’t appear to list smaller ISPs on their website (e.g. Virgin might be the “fastest” national broadband ISP, but quite a few smaller providers offer far faster connectivity).

We would have also liked to see some more detail and rational for how the various results were arrived at.

Leave a Comment
4 Responses
  1. Avatar GNewton

    “We would have also liked to see some more detail and rational for how the various results were arrived at.”

    Me too! Plusnet is one of the worst rated telecoms on Trustpilot (almost as bad as BT), and even on ISPReview Trustpilot doesn’t get more than 4 1/2 out of 10 stars rating.

    • Avatar FibreFred

      No mention of Virgin then which scores lower than Plusnet on your all faithful Trustpilot?

      There’s two ISP’s mentioned on the article, one – Virgin with lower score than Plusnet and one ISP that is associated with BT.

      But only the BT related ISP gets a slating and you say you’ve nothing against BT. 🙂

  2. Avatar Captain Cretin

    I didnt think Trustpilot were an ISP; you meant Plusnet I hope!!

    Why bother reporting these awards, they are just the continual round of back-slapping the big boys do to distract the general public from the smaller (and far better), alternatives.

    • Avatar GNewton

      Well spotted, it should have been:

      …and even on ISPReview Plusnet doesn’t get more than 4 1/2 out of 10 stars rating.

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