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ISP BT Launch 152Mbps and 314Mbps UK Ultrafast Broadband G.fast UPDATE2

Tuesday, January 16th, 2018 (8:15 am) - Score 63,977

UK internet provider BT has today launched a new range of “ultrafast fibre broadband” packages to support both the latest hybrid fibre G.fast and “full fibreFTTP technologies, which offer download speeds of up to 152Mbps and 314Mbps. On top of that there’s a 100Mbps “speed guarantee.”

Previously the ISP only offered a 200Mbps (20Mbps upload) and 300Mbps (30Mbps upload) service under the Infinity 3 and 4 tiers respectively, which made use of the operator’s Fibre-to-the-Premises (FTTP) technology. However Openreach has been busy rolling their new hybrid fibre G.fast technology to 1 million UK premises, which forms part of an initial pilot and under ideal circumstances this service can reach a similar top speed.

On top of that Openreach has already moved to streamline the speed profiles of their FTTP and G.fast services in order to make the cost different between their wholesale 160Mbps (up to 152Mbps) and 330Mbps (up to 300Mbps) tiers as small as possible. Today BT have predictably become one of the first ISPs to take advantage of this by launching their new BT ULTRAFAST 1 and 2 packages to harness both G.fast and FTTP for the same price.

In terms of upload speeds, they appear to follow the wholesale tiers and thus BT Ultrafast 1 should offer uploads of up to 29Mbps and BT Ultrafast 2 should deliver up to 49Mbps.

Package Highlights

As you’d expect the new packages include all of the usual features, such as unlimited usage, 18 month contract, line rental, access to BT’s national UK network of public WiFi hotspots, unlimited UK weekend calls, BT Parental Controls, BT Virus Protect and 1000GB of BT Cloud storage. On top of that subscribers will also receive the new Smart Hub X router, which looks like the normal Smart Hub but includes a built-in G.fast modem and an extra telephone port (details here).

One interesting highlight of the new packages is that BT are also promoting them alongside a 100Mbps speed guarantee, which appears to be understandably aligned with the G.fast Fault Threshold. The ISP explains: “We want you to feel confident Ultrafast Fibre won’t let you down. So if your speed ever falls below 100Mb, we’ll give you £20 compensation” (it’s suggested that the same may also apply if your uploads fall below 10Mbps).

At the time of writing new customers can also expect to receive a £110 BT Reward Card (i.e. a pre-paid MasterCard) when they sign-up, but take note that both packages do charge a one-off £59.99 setup fee upfront.

BT ULTRAFAST 1 (up to 152Mbps)
PRICE: £54.99 per month

BT ULTRAFAST 2 (up to 314Mbps)
PRICE: £59.99 per month

At present Openreach’s FTTP and G.fast network only has very limited coverage (less than a million premises combined), although G.fast is expected to ramp up to cover 10 million premises by the end of 2020 and over the same time period we’ve been told to expect FTTP to reach 2 million premises (12 million total); this roughly reflects around 40% UK coverage.

Openreach has also hinted at an aspiration to push FTTP out to 10 million premises by around 2025, although this is still the subject of some significant internal debate due to the cost (between £3bn to £6bn) and regulatory challenges of delivering such a rollout without recourse to state aid support (here).

We expect other UK ISPs to take the wraps off their retail G.fast pricing in the very near future.

NOTE: BT doesn’t specifically tout FTTP or G.fast technology on the new packages, although we ran a check on postcodes for several FTTP only and G.fast only areas to confirm that the same packages appeared for both.

UPDATE 11:52am

We’ve just had a comment from BT.

Marc Allera, CEO of BT Consumer, said:

“We are the first and only company to guarantee speeds of 100Mbps for our customers, even at peak times when people really need their broadband to deliver.

Ultrafast technology is going to be a vital part of a transformation in the speed that our customers receive. Whether it is six in the evening or six in the morning, with Ultrafast Fibre everyone can be online at the same time, streaming, downloading and gaming.

Rather than spending hours downloading TV shows or films to their smartphone or tablet, they’ll be able to do it in minutes. Customers will have complete peace of mind that they can always rely on Ultrafast Fibre, backed up by the promise that we’ll give them £20 if their speed ever falls below 100Mbps.”

One small point. BT might wish to caveat the “first and only company to guarantee speeds of 100Mbps for our customers” claim by specifically highlighting it as a reference to residential broadband provision (although this is implied by the new packages). A lot of business leased lines could be said to “guarantee” significantly faster speeds to their customers.

UPDATE 1:19pm

BT has confirmed that the upload speeds are 29Mbps and 49Mbps Updated above.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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105 Responses
  1. occasionally factual says:

    Well just tried my address (and another in the street) and not being offered the new Ultrafast packages for FTTP customers on the BT Consumer site.
    Still just Infinity 1 through 4.

    And Infinity 3 is £5 cheaper a month than Ultrafast 1 and the setup fee is only £9.99 on Infinity 2,3 and 4.

    1. Mark Jackson says:

      I’ve been given the impression that they may have put the details online earlier than they were supposed to and the checker is now playing up a bit. Normally we’d get a big press release for such things but this time we spotted it first. Should sort itself out soon, I hope. Certainly when I checked earlier only the new Ultrafast 1/2 options showed and Infinity 3/4 wasn’t there, as per the above.

    2. get it sprted BT says:

      Your Lucky!! I’m still getting “Up to 11Mb”, I don’t live in the boonies I’m in Glasgow

    3. Brett says:

      I wish I had what you have, being on an exchange only line close enough to spit on the exchange, I cannot get BT to install a cabinet to get FTTC.

  2. Pinky says:

    I’ve noticed the DSL checker is now showing WBC FTTP as up to 330/50 instead of 330/30:

  3. A.lawry says:

    Wonderful we cannot get even 10 mbs yet we pay the same as some get even more

    1. CarlT says:

      You pay the same for basic ADSL as others do for FTTC/P or cable?

      You’re either with a premium ISP or you’re getting ripped off in a big way.

  4. Bernard says:

    Would be good if you look after your existing customers you cut my speed from 26mbps to 16mbps, and now to 11mbps.
    Shame on bt.
    Over priced, and very poor customer service.
    I would never recommended bt / openreach to any customer.

    1. Gadget says:

      Your choice, of course, but how many other suppliers offer service where you live – possibly more shame on them?

  5. robert scriven says:

    I agree, still on 16mb fttc here, i thought the whole point of gfast was pods on poles 1-2km away from the green cabinet, those who get 5-20mb etc, they are more likely to upgrade than people who get 20-80 id say.

    Maybe 5G is the only hope, 4G is coming down and down and data allowance is going up. £20 for 4G and 100GB etc.

    1. JustAnotherFileServer says:

      It wasn’t the whole point, but it’s one way that G.Fast could be deployed and may still be in the future. BT decided to go with the cabinet route first (though it did take much longer than it was supposed to).

  6. JustAnotherFileServer says:

    I wonder how many times it’s going to be paying out £20 to people for dropping below 100Mb because the SmartHub’s don’t have a very good reputation for top Wi-Fi speeds?

    1. CarlT says:

      Should be never. They’ll be able to run speed tests direct from the Hub completely excluded wired and wireless LAN.

    2. CarlT says:

      How do I test my speed for the Ultrafast speed guarantee?

      The speed guarantee refers to the speed from the BT network to your BT Ultrafast Smart Hub. It doesn’t cover the speed you receive from the hub to devices in your home.

      To reliably test your speed, you must be using your BT Ultrafast Smart Hub and log in to My BT to use our broadband speed test.

    3. Simon says:

      Cone on Carl – does this mean VM might go for 50mbps up too? or only in places where g.fast is available?

      The headline speed is still higher on VM agreed

    4. CarlT says:

      I have no idea what you’re talking about and suspect you responded to the wrong thing. I was merely copy/pasting BT Retail’s own comments on their guarantee.

      As far as VM going 50Mb up goes not for a little while but an increase is certainly feasible as they complete 4+ upstream bonding, however it’s stalled somewhat by the need to rebuild some of the older, less capable networks alongside node splitting for increased usage both downstream and upstream.

      EuroDOCSIS 3 is quite capable of this – see https://www.comhem.se/bredband/bredband-1000 delivered over CATV network.

  7. Ryan Arbuckle says:

    I’ll stick with my 380Mb/22Mb Virgin for under £40 a month

    1. JustAnotherFileServer says:

      If you are looking for who’s got the best deal competition, then I will stick with my 1Gbps/1Gbps for under £35 per month and it’s way better than Virgin as it has way lower latency. #NiceTryAtTheVirginAdvertButWontWash

    2. John says:

      Lol what a crying child, who uses hashtags anywhere but twitter?

    3. JustAnotherFileServer says:

      @John Maybe you don’t know your computing history very well, but hashtags were used long before twitter had even been conceived.

    4. CarlT says:

      I’m pretty sure hashtags are a big thing on both Instagram and Facebook. I’m sure they’re elsewhere too however their roots are much deeper than what we consider now as social networking 🙂

    5. Ryan Arbuckle says:

      is your connection available nationwide? no, its available to a small number, it’s not an advert, it’s stating Virgin’s pricing for a similar service is a lot lower, plus g.fast only benefits you if you’re close to the cab, over 200m and it drastically drops in speed. run on now child.

    6. Oggy says:

      Is Virgin available nationwide Ryan?

      It is available anywhere north of Dundee?

    7. Ryan Arbuckle says:

      It’s available over scotland, england wales and n.ireland – Think broadband have the coverage figures but it’s widely available…

    8. JAMES ELLIS says:

      380mbps that virgin promise is great….. until they cap your speed in peak times for actually wanting to use it…. as is my current experience with Virgin…! I’m meant to get 200mbps downstream with ‘unlimited usage’ and regularly get capped down to 60mbps due to me actually using my connection…. even that is after 4 or 5 calls before someone admits that you’re on the “naughty list” for using the aforementioned ‘unlimited usage’ a little bit too much. As soon as something quicker is available in my area will be jumping ship.

      Bunch of crooks that they are.

  8. James A Keogh says:

    I think it’s hilarious that BT boast these speeds and packages when the Highlands of Scotland barely has a dial up connection

    1. AndyH says:

      Over 75% of premises in the Highlands can access superfast speeds – https://labs.thinkbroadband.com/local/index.php?area=hie

    2. S Galloway says:

      BT are always quick to crow and shout loudly about superfast speeds in central belt areas but still fail customers asking for basic reliable speeds. 1 to 1.45mbps with constant drop outs. Replies of move not helpful. BT fulfil your promise first I pay like all other customers.

    3. CarlT says:

      If rural you also cost a lot more to serve than others in less remote areas but BT have to charge everyone the same. I’m sure if BT were permitted to charge differently depending on costs of providing services things would be different and people could definitely claim that they pay like everyone else. As it is just providing basic telephony to remote areas costs way more than delivering telephony and FTTC combined to many urban areas.

  9. h42422 says:

    Their prices seem a bit steep comparing to FTTP providers. Hyperoptic does symmetric 150Mbps + phone for £38/month without a lengthy contract. Of course not available to the most, but neither is G.Fast.

    If this is the price consumers are expected to pay, I doubt there is a massive rush to upgrade. Those able to get G.Fast would already be on a fast FTTC, and this seems to practically double the price.

    1. JustAnotherFileServer says:

      Have you looked at the prices BT charge for FTTC? I don’t think you have as if you had you would know that these prices for G.Fast are no where near double the price.

      Having said that, you may be able to find an FTTP supplier that is cheaper, but won’t know if the prices BT are charging for G.Fast can be found cheaper until other ISPs release their pricing for G.Fast

    2. Chris says:

      I hope BT prove that a market exists for faster products at a premium price. Otherwise in areas where openreach has a monopoly, there will be no commercial justification for them to extend faster services further from the cabinet, at higher cost per premises than the current cabinet-based pods.

      Of course in areas where there is more than one provider, the cost/benefit analysis for investing in network upgrades looks very different due to the risk of losing the customer’s entire revenue to a competitor.

      The hyperoptic cost base is certainly not typical of the cost to roll out fttp to the suburbs and beyond, so I hope BT and others can successfully sell a service for more than hyperoptic charge.

    3. h42422 says:

      Does it really matter with FTTC if you are with BT or another? Isn’t it pretty much like ADSL and you are supposed to switch providers every year to get the discounted initial price, and that there is no reason whatsoever to choose any other operator but the cheapest? If BT do not have any offers at the moment, then use someone else. It is the same Openreach infrastructure anyway. For example just now Vodafone seems to offer up to 76Mbps for £24.

      Yes, 150/30 is faster than this. But those near G.Fast pods able to attain this speed will receive close to 76Mbps, which will allow 2-3 simultaneous 4K streams. £30/month on top of that. I wonder how many need the extra speed (now) for more than double the price?

      Just my thought. Maybe this is a successful product and I just do not understand something, which is not at all impossible.

    4. h42422 says:

      @chris: does the extra £30/month compared to the cheapest FTTC deal available at the moment go to Openreach to invest in new infrastructure, or does it go to BT?

      I also hope I am wrong but it is quite a step from £20-25 to £55, especially when the offering only targets those already close to their cabinets and able to attain top FTTC speeds now.

      It would be a completely different story if people with less than 2Mbps ADSL:s were now offered this product. Many of them would rush to upgrade, whatever premium. But this is not what is happening here, at least with G.Fast. It does not target those with slow EO lines or people miles away from their cabinets, and trying to squeeze double prices from the current target audience might not be a success story today.

      I do not agree with those stating “we will never need fibre speeds”, but for almost all of us 75/10 is enough today. It will not be so in a couple of years’ time, and there will be more interest to pay the premium then. But if they are now trying to prove people are willing to pay £55 instead of £25 for their internet connection, I fear the experiment will fail.

      BT have clearly aligned these prices with their undiscounted FTTC prices. But as the list price of an internet connection is a purely artificial construction and in reality offered prices are about a half of that, this might be a hard sell.

    5. Chris says:

      I’m not sure why £20-25 is relevant. Vodafone’s pricing for non-mobile customers is an unsustainable landgrab, they are barely charging more than the wholesale cost. Other deals in that price range seem to require some other service to be taken as well.

      I pay about £41 incl. line rental for 38meg, a phone line and some football. Slightly less once line rental saver has been factored in.

      If I could change that to 150meg for £55 then I probably would, but would enough people to make it viable? I hope so because I’m too far from the cabinet to benefit from the current plans!

      Living slightly outside the VM footprint, I have no idea what they charge for their top speeds but I’ve read enough moans on forums to beleive that’s not bargain basement pricing either.

    6. h42422 says:

      @chris: Someone seems to be always peddling FTTC for around £25. Now it is Vodafone, next month someone else. To me this is the relevant price as there is no reason whatsoever not to change your ISP when the contract ends.

      I am also highly sceptical of £40 being the “real” price. Openreach line rental is £86.72/year, which means £7.22/month (we probably need to add VAT making it £8.67).

      I have a Hyperoptic 150/150 connection. After the initial period runs out, it will cost me £35/month. They operate their own infrastructure. Theirs must be cheaper as they can choose their locations. £5/month for maintaining the infrastructure? This would leave the backhaul/service/operations/profit aspect of the actual symmetric 150Mbps service around £30/month, and this part should be comparable to any other ISP. If their operating costs are not competitive but significantly higher, then it is a business and management issue they need to address.

      Now if we took this and added Openreach line rental, and assume it is as expensive to provide 150/30 as it is to provide 150/150, BT should be selling their 150/30 product for around £39, not £55.

      Please help me understand where this goes wrong?

      As I have stated many, many times in conversations around these topics, I would be happy to pay £3/month more IF the money went to Openreach and others providing infrastructure, not into advertisement and waste. This additional money goes now fully to BT and none of it helps building better infrastructure in this country.

  10. NGA for all says:

    Question for BT folk; for FTTP variant, we cancel the copper line! Is that correct? Good to see overall.

  11. John says:

    I live in birmingham b32 area code and am only able to get 4mb max and have been told no decision on if im going to get infinity in my road

    1. JustAnotherFileServer says:

      If internet speed is that important to you then you could always move.

    2. joe pineapples says:

      @JustAnotherFileServer comedy advice of the week.

    3. John says:

      Ha ha very funny id just move yes and that will cost in the region of 10k including fees yes suppose thats the best thing to do what a twat.
      I was just pointing out that i live within the area of a big city and still get shit download speeds
      I just hotspot through my ee mobile as the main line is to slow

    4. JustAnotherFileServer says:

      @John I always find it funny when people want private companies to invest lots of money when they won’t invest any themselves. That’s like walking into a Ferrari dealership and expecting to come out with a 458 for free, guess what it’s not going to happen.

      At the end of the day if you are not prepared to invest money, why should BT?

    5. John says:

      Well amazingly they are the ones that are offering a service that i have to buy as they are the only ones in my area.
      The cabinet im linked to is fibre enabled but its not coming to my road anytime soon .so why should i pay to have it connected then pay them even more for a faster connection id rather stick to my ee 4g connection

    6. JustAnotherFileServer says:

      @John Well, you pay nothing so you will get nothing. Simples

  12. R Skelton says:

    Bt make me sick with their continual boasting about superfast speed. I have to put up with 1.3mb and l do not live on a remote mountain.

  13. Michael Pickford says:

    It is about time these companies get fined huge amounts of money for lying about there broadband services. We have to be the worst at providing a decent service in the world

  14. Bawlk says:

    Some very expensive pricing considering talktalk is going to be doing 150mbps for £36

  15. FibreForFuture says:

    It’s surprising on the prices – taking into account TalkTalk own proposition, feels a bit steep. Any idea how the product performance has been for customers on G>fast with either providers?

  16. Bill Foster says:

    I upgraded to the Smart hub, not so smart, it rebooted itself 3 to four times a day. I spoke to the helpline, they didn’t seem to understand my problem, I ended up sending the Smart hub back and getting my postage refunded. Back on Home hub 5 with no problems, however I’m concerned as my 18 month £35 contract is almost over and I don’t want to pay £55 for Infinity 2. Vodafone broadband I suppose is the answer.

    1. Chris says:

      FWIW, I upgraded from a type 5B to a smart hub and it’s been way more stable on my line (ECI cabinet about 1km away).

      No more 2-weekly resync, the smart hub stays connected for weeks on end and only resyncs after a firmware update.

      Although I agree that BT support can be terrible at diagnosing and fixing faults.

  17. Makes me laugh I can’t even get fibre

    1. Brian Summers says:

      Same here in Braintree, Essex

  18. Gareth Bingham says:

    Makes me sick that they spend time and money doing this yet there’s places in the UK that still can’t get speeds over 2mbs priority have been shown today BT and it’s clear that you don’t care about these areas as when looking on the net there are no plans to sort the speed out

  19. AndyH says:

    Why do I get the suspicion there is one individual here posting multiple times under various names that we’ve never seen here before?

    1. CarlT says:

      These comments deliver.

    2. Darren says:

      No I think a lot of us in rural areas are sick to death of BTs lame policy if only installing fibre in areas where it’s going competition or areas where it’s had to, and everyone else getting the same lame excuse from BT that it’s not viable and cheaper to keep everyone else on copper cabling. They are making a fortune on copper cabling as it’s nearly as expensive as fibre but the speed is only a tenth, and really ofcom should make prices match speed – I wonder how quickly BT would roll out fibre if they had to sell based on speed as it would make 2mbps ADSL be worth about 20p a month in comparison to fibre prices. Would it suddenly become viable to put fibre in everywhere? We are also sick of hearing BT keep promising us fibre is coming, three times they’ve promised us and every time it comes back to the same old excuse – we live 3 miles from the exchange and it’s not viable to build an exchange nearer, Severn Trent built a water pump at the bottom of our road to give us water so if it was viable for them to supply us fresh water, why is it not viable for BT, and surely in this modern day and age of VOIP it would be better for BT to totally scrap the analogue line, provide a digital only line and route all calls through VOIP instead, initially the cost would be quite high but in the long term it would save lots and take this country forward instead of BT just looking after shareholders that don’t care about the customers. I was actually surprised today when I was at a customers house repairing his broadband as BT had apparently sold him fibre infinity but they told him he wasn’t getting the speed because his router wasn’t plugged into the master socket. I moved his router to the master socket and even onto the tester socket hidden behind and the top speed we could get was 1.3mbps – I don’t know what BT have sold him but it’s certainly not fibre even though his invoice says otherwise.

      It’s also annoying that BT are launching faster and faster broadband in many urban areas whilst leaving those of us in rural areas way behind and with more things going online now it’s getting harder and harder to be able to do stuff with such slow internet. I buy a new Xbox One game and I have to wait nearly two days to play it whilst it downloads updates, and that’s two days of not being able to watch Netflix or anything because the Xbox one is taking most of the bandwidth

    3. AndyH says:

      So would you propose that Openreach did not upgrade or provide faster speeds to 12 million premises and instead focus on the final few percent that are likely to be completed at a negative ROI?

  20. chrys says:

    My country had 1000mbs , 1gb ;)) , and here i need to struggle download something. 35mbs ;)).

    It is a joke

    1. Darren says:

      Privatisation of the phone service didn’t help. When BT was government owned they had to install phone lines everywhere throughout the country making the telephone system in the UK one of the best in the world, but now they’re privatised they only have to look after their major shareholders, everyone else gets screwed over.

  21. Dan Moore says:

    Thanks BT! You have the time and money to roll this shit out to people who only live in urban areas, but you still give a middle finger to the huge amount of people who still have dial up internet despite being close to a “box”. I’m just outside of Norwich and I can’t even get 1MB/s download, yet I pay BT an arm and a leg for it. I thought the UK was meant to be all on super fast internet by 2020 or something like that?

    1. Optimist says:

      Have you considered a fixed wireless provider? There are several serving Norfolk.

  22. James Kitson says:

    We are still waiting for our FTTP to be activated,the cables have been connected since November 2017 but they were routed incorrect. Several engineers have been but still on 16/01/18 they still haven’t solved the problem

  23. dave says:

    crazy prices considering talktalk sell their 150 or 152mbps package for £36/month. Virgin media charges £37/month for 200Mbps.

  24. RedCladTitanium says:

    Apparently I can upgrade my existing 76MB Fiber to 19Mb broadband…. but I can’t get the new 100+ MB Fiber in my area as my exchange doesn’t have FTTC/P….

    Yet I somehow magically posted this message via my FTTC 76Mb connection.

    BT don’t know their face from their llamas a55.

    No doubt, one quick call to their offshore less than minimum-wage call center, with statutory 64 minute wait and 11 repeat question/answer requests, I will get someone who actuall knows the answer to my question (can I get it (nugrade) or not)…. coz my contract is up and I’m itching to upgrade service or downgrade price (via competition for this overpiced 76Mb service) …

    1. Sam says:

      It’s because the new speeds are for FTTP and Gfast, you can’t get these speeds on FTTC unless a Gfast pod has been installed.

  25. Mel says:

    Pity they can’t update their broadband within rural areas. Speeds are ridiculous

    1. AndyH says:

      Let me click the speed boost button for you.

    2. New_Londoner says:

      Most rural premises can now access fibre already, you’ll presumably be in one of the last 5% of U.K. premises still to be covered by someone?

    3. GNewton says:

      @New_Londoner: I think you got it wrong. True, there is some rural fibre deployment in Cornwall, and a few rural villages are covered by Gigaclear, but this is a far cry from a widespread fibre coverage. BTs total fibre coverage is about 345 000 premises only at the moment.

    4. @GNewton

      You need to update, Openreach GEA-FTTP coverage at 453,000 premises and climbing daily

    5. GNewton says:

      @Andrew Ferguson: Thank you for the correction. I took my figure off the Openreach website at https://www.homeandbusiness.openreach.co.uk/fibre-broadband/ultrafast-broadband/ultrafast-fibre-fttp

    6. New_Londoner says:

      I’m happy to include all varieties of FTTx in the 95% fibre broadband coverage figures. If you wish to focus specifically on FTTP then be my guest, although we both know you were being deliberately obtuse on this occasion.

    7. GNewton says:

      @New_Londoner: I am not here to argue with you, but thank you for the clarification of what you meant.

      So it’s not 95% fibre coverage in rural areas. Andrew kindly posted the up-to-date fibre coverage figure, and BT has plans to increase it to 2 Millions by 2020 or so.

    8. New_Londoner says:

      If you check my earlier post you will note the reference to 95% coverage of fibre broadband for the UK, not specifically for rural areas. In fact the fibre figure is higher than that, it’s the Superfast figure that I was thinking of (rounding up).

      Either way my point stands: if he has slow broadband speeds then he’s in the last 5% or so of premises in the country.

  26. Jonny says:

    Those upload speeds are tasty

  27. Lyndon says:

    What does the future hold for households(BT only network area)who live outside the scope of Gfast?

    1. dave says:

      FTTC and Long-reach FTTC. Alternatively 4G or 5G mobile broadband if you can get a decent signal.

    2. Start a home business and hassle your council to get in on the Gigabit Voucher scheme so you can install FTTP.

  28. David Stephens says:

    I would just like to get more than the 1mbps I get now,update whole system and provide a fair and decent service for all the country, bt are a joke,

    1. dave says:

      tried 4G?

  29. Marty says:

    I wonder if there a list somewhere from BT for added area’s to be added when it enters EMD phase. Capacity updates at exchanges etc?

  30. Brian Summers says:

    I can only get 3mbps max and keeps dropping signal here in Braintree Essex

  31. Karnesh says:

    Shame that they can’t be bothered to make the effort to roll out even reasonable speeds (10Mb +) to some rural areas because it isn’t cost effective – surely the profit from other areas more than offsets things?

    In my village some houses get fibre because they are connected to one cabinet. Other houses are on another cabinet and get a poor connection as it is so far. No definite effort to actually build cabinets in the village and move people over. New cabinets have been built – only for new housing development.

    I got 1Mb on ADSL. Switched to fibre when I was given the option and Ooenreach site said I would likely get 4-13Mb, with average of 7Mb…….I get 2Mb only.

    1. AndyH says:

      It was not possible to order FTTC if you were told the average speed would be 7Mbps.

    2. JustAnotherFileServer says:

      @AndyH I think this link will answer how they got FTTC http://bt.custhelp.com/app/answers/detail/a_id/47740/~/what-is-unlimited-faster-broadband%3F

    3. AndyH says:

      LR-VDSL was only ever available on 7 cabinets in the UK and 88 lines in total. Of those, only 8 lines received speeds less than 10Mbps.

      The Openreach checker did not provide availability for LR-VDSL and didn’t provide estimates due to the lack of data available.

    4. JustAnotherFileServer says:

      @AndyH Faaster broadband by BT has nothing to do with LR-VDSL. Not sure where you got that from.

  32. Ellen Benn says:

    We wish that we could have a wifi that is reliable every day we loose connection at sometime or other upload 0.4 download 2.1 and that’s at 2.40 am when no one is really using wifi

  33. Optical says:

    I’m in Bath,could’t even get on the G.Fast pilot here,even though there a G.Fast pod on my cabinet installed months ago, & it’s still not live.

    About time BT was government owned again,then we finally get fibre for the whole of the UK, & adsl can finally be killed off.

    1. TheFacts says:

      @Opticlal – do you really believe any of that? Clearly they did not want you on their trial.

    2. AndyH says:

      I’m interested to know how you know the G.fast pod is not live.

    3. JustAnotherFileServer says:

      @AndyH I think a lot of people are guessing due to the lack of information that is on the online checkers (i.e. people are assuming that if it’s not on the checker then it’s not live).

    4. Optical says:

      AndyH: Engineer working on cab told me,& the clostest working cab was about 3/4 mille down road, & on checking addresses it’s showing on the checker.

    5. FibreForFuture says:

      @Optical have you checked with TalkTalk if they offer in your area?

  34. Carol Stanton says:

    How about getting us poor sops connected to any sort of phone line or broadband before you start blowing your own trumpet about this.We’ve lived in our new house since the middle of November and still not connected.

    1. AndyH says:

      What has the developer said?

    2. Tony says:

      New build connections are down to the developer, they get all the ducts and cables from Openreach and install it themselves. When it’s ready, they inform the New Sites rep who gets the development connected to the network.
      Speak to the site office.

  35. Derek says:

    Bt Makes me laugh
    I’m with a company b4rn and I’m o 1gigabit 1000mbps connection and get around 975mbps up and down so and even virgin is faster than BT so fast broadband hahah make me laugh

  36. Mr Andrew J McColl says:

    Makes me laugh as my broadband is unusable and openreach / bt dont care
    I found out there is no guarenteed upload speed on my cooper network hello! They keep that very quite
    So 50% of what they offer does not have to work and there is nothing you can do as it is not there problem

    1. JustAnotherFileServer says:

      What is a cooper network hello? :O

  37. BillyBob says:

    Hello, I think it is a disgrace that people living in major cities get access to a metropolitan train station and direct lines to London. I live in [insert crappy backwater village in the arse end of nowhere] and there should be no work done on any train line ever until a direct line to London is installed to my house.

    Pathetic. When did this country turn into such a sad bunch of cry babies.

    1. Marty says:

      Mainly because we live in a society were some people expect everything given to them without lifting a finger. If it was up too me I’d pay out for fibre to the premise or dig my own trench for it but as I live in a urban area that’s not possible

  38. Benjamin Strange says:

    I have 330/30 at the moment (Infinity 4) I called BT last week as it says I can get 50mb on the wholesale checker. They say my line does not support ultrafast speeds? Bit weird. Just wanted to see if I can swap to the newer package with the faster upload speeds. I guess the database is a bit behind!

  39. ExpatZ says:

    ““We are the first and only company to guarantee speeds of 100Mbps for our customers, even at peak times when people really need their broadband to deliver.”

    Absolutely false and he needs to be taken to task for saying it.
    I live on the Isle of Wight and my broadband provider, Wight Fibre, has given me consistent 150MBs speed all hours of the day every day for 3 years now.

    BT is telling porkies yet again, as always.

  40. Smallal says:

    G.FAST pods are currently being bolted to street cabinets in Grays, Essex. No wiring up though, just fitting the cabinets.

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