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Virgin Media UK Doubles Broadband Speed on Triple Play Bundles

Friday, June 1st, 2018 (12:01 am) - Score 5,739

New customers of UK cable ISP Virgin Media, specifically those taking one of their most popular triple-play broadband, TV and phone bundles (i.e. Player, Mix and Full House), will from today benefit from receiving double the ultrafast broadband speed for “free“.

As usual subscribers can also expect to receive a Hub 3.0 (SuperHub v3) wireless router, 12 month contract, unlimited usage, access to Virgin’s WiFi hotspots (e.g. London Underground Stations), a v6 set-top-box, internet security / parental controls, free UK weekend phone calls and email. Customers will also be charged a £20 one-off setup fee or £40 for an engineer standard installation (if needed).

Player Bundle
Average Download Speed 54Mbps 108Mbps
Over 70 TV channels

PRICE: £29 per month for 12 months (£48 thereafter)

Mix Bundle
Average Download Speed 108Mbps 213Mbps
Over 150 TV channels (inc. Sky One, Sky Living, FOX and MTV)

PRICE: £45 per month for 12 months (£55 thereafter)

Full House Bundle
Average Download Speed 108Mbps 213Mbps
Over 230 TV channels (inc. BTSport and top Sky channels)

PRICE: £55 per month for 12 months (£70 thereafter)

Apparently the double speed offer will only be available on new orders made between 1st and 31st July 2018.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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24 Responses
  1. Darren says:

    A very bad isp for gamers.. you will suffer t3 timeouts high traffic noise spikes ect…
    Over sold bandwith download speeds are useless without upload and stability

    1. Alan says:

      The new speed rulings which dictate median performance say otherwise with all Virgin tiers delivering more than the advertised rate. Can not be that oversold if they can still deliver.

      T3 timeouts are caused by line noise, if you have them, then you have a individual fault.

    2. CarlT says:

      Noise impacts all premises on a local network segment to varying degrees. Can be made worse by final drop conditions but a shared network topology so plenty of opportunity for upstream issues to be area faults.

    3. mrpops2ko says:

      You and I both know what those median speed performances shows are BANDWIDTH. That is not the connection quality nor the latency, it is bandwidth.

      So yes you can download whatever you want at 200,300,400 mbps. That doesn’t mean that you won’t experience massively errors that end up having to be CRC fixed, packets reconstructed or data just lost in general. An outlier example to show how daft average speed in the context of this discussion / point, is that the connection could be downloading at 400 mbps with a corrupted packet loss of 50%.

      Quality is a much harder metric to assess and it varies wildly between peering agreements and general routing agreements. ISPs aim to do this as cheap as possible.

      Generally the better quality of routing / agreement then results in better latency.

    4. Ian says:

      Ofocm 2018 report shows….
      “Packet Loss (i.e. how much data goes missing during transmission, which the connection must then automatically correct); too much of this can result in higher latency. The good news is that during normal operation the ISPs displayed Packet Loss of around 0.05% to a peak of 0.4% during peak usage periods, which isn’t worth worrying about and most people will never notice its impact.”

      All ISPs in that report were within about 5ms of each other. Claiming anything worse is normal for any ISP is pure fantasy.

    5. Mark says:

      This is a regional issue where I live VM works great I’m on the 350Mbps package and can hit around 380Mbps Down/20Mbps Up all day and night even during peak hours with latency around 12ms

    6. Harry says:

      I second Mark’s approval. I test my connection with VM regularly (I’m ashamed to say that the fact I have a 400mb connection still amazes me) and even at peak times I’m getting 387 down and 21 up. Works great!

      Getting low pings of between 12-20ms.

      If I was to be really picky, I’d say I miss the stability/lack of jitter I had with BT. This didn’t seem to be a problem before for people I know who used Virgin. Hopefully the next Hub router they put out will address this issue and bring ping times under the 10ms mark.

      I was surprised when I had it installed that given it’s fibre to my house and then coaxial to my router that the ping times weren’t significantly lower.

      Overall, quality connection and happy with the price. Looking forward to DOCSIS 3.1 and some lovely gigabit! Not too far off now!

    7. CarlT says:

      @mrpops2ko The VM service uses FEC. There are no major issues with uncorrectable FEC errors on the VM network as it’s a local thing.

      There is no issue with errors on VM’s network. Problems with that are local and require a visit from a tech.

      @Harry A new hub won’t reduce your latency below 10ms to anywhere that isn’t pretty close. 3.1 will be released on downstream only for a while, no latency drop to speak of.

    8. Archie says:


      That’s a shame. I don’t know why the latency isn’t lower considering it’s cable/fibre. We shall see, anyway!

    9. CarlT says:

      It’s a shared transmission medium that has to go through a 3-stage process to transmit which adds some latency. VM’s core network is not built for minimal latency.

      For that fault, the idea that there are a bunch of people downloading 300Mb+ of corrupted packets is absurd. There are at least 2 levels of error detection that would either repair a damaged frame or drop it and force retransmission.

  2. HT says:

    That’s pretty dope

  3. Steve Johns says:

    What about existing customers?

    1. comnut says:

      EXACTLY… it is getting boring to be promised speeds that can only be shown on a speedtest site…

      If Virgin can give me UNLIMITED downloads like many others do, I would gladly accept a downgrade from 300M to 100M or lower!!! 🙂

    2. CarlT says:

      Odd reply, however VM have had unlimited downloads on all tiers for ages. They switched STM off on downstream a while back.

    3. un4h731x0rp3r0m says:

      Their is no slowing down on upload speeds either now and that is also unlimited.

      “Traffic Management

      We don’t apply traffic management to your download or upload activity. No matter which broadband service you take from us, we won’t reduce your speed. So now you can download and upload as much as you like without worrying about traffic management slowing you down.”

      The slowing down of downloads stopped well over a year ago the slowing down of uploads from memory stopped 6-9ish months ago.

    4. CarlT says:

      Ah that’s official now? Yes, it was switched off on uploads last year.

  4. Ian a says:

    Still won’t touch Virgin with a barge poll.

    Terrible speeds especially in the evenings but could only hit advertised speeds at like 4am

    MASSIVELY over sold data lines.

    I have SKY now on the BT network, ALWAYS 70 Mbps anytime.

    Totally lost trust in Virgin.

    Totally scummy company

    Don’t know if I’ll ever use them again

    In the evening I’d get LESS than 1 Mbps when I paid for over 330 Mbps and they lied to me for months promising a resolution.

    Which after a year never came.

    And then they refused to end the contract



    Even after they promised that they’d let me out of my contract of speeds were ever poor.

    I used to LOVE Virgin but now arghh, eww.

    Too scummy

    1. Alan says:

      Drunk again eh.

  5. TTT says:

    Do they double UPLOAD speeds as well?

    1. comnut says:

      AFAIK their current DOCSIS limits downloads to 20M..

    2. comnut says:

      AFAIK their current DOCSIS limits UPloads to 20M..

    3. Elle says:

      Yes, since it’s just a free boost to the next tier

      3Mbps to 6Mbps
      6Mbps to 12Mbps

      comnut, their current top tier (not included in the offer) delivers average upload speeds of 21Mbp

    4. CarlT says:

      Their current DOCSIS doesn’t limit uploads to 20Mb their commercial strategy does. Virgin Media Ireland sell 36Mb up, Comhem Sweden 50-100Mb up, both on DOCSIS 3.0.

  6. Kings will tell says:

    Paying £40 for 100mb at latency rate of 52ms is pretty lame.
    Been on it since 1mb to 10mb/20mb used to get latency of 10ms with that, gaming online was a marvel but not anymore, not with liberty global involved. Yes, they bottle neck streaming, on steam and on you-tube, and no its not a local issue, multiple operating systems and setups state otherwise. Its the known crappy super-hub. lol, get rekt.

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