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KCOM Connect 100000 Customers to FTTP Broadband in Hull UK

Monday, September 23rd, 2019 (4:20 pm) - Score 1,974

The incumbent broadband ISP for Hull and East Yorkshire, KCOM, has announced that 100,000 customers have now taken out a service on their new £85m “LightstreamFTTP broadband network, which covers 195,000 premises; this represents an extremely strong take-up of just over 50%.

The figures show a nice improvement from KCOM’s previous set of results in July 2019, which noted that they had 126,900 broadband customers (residential and business) or 91,400 when only looking at “fibre broadband“. The vast majority of their fibre network is 1Gbps capable Fibre-to-the-Premises (FTTP), although a tiny proportion are still covered via FTTC (VDSL2) and a few buildings have yet to be connected to either due to problems with access.

Meanwhile KCOM continues to maintain their old copper line based ADSL2+ broadband network as a fair few customers are still using it, although the latest take-up figures suggest that it won’t be long before the operator can start retiring their copper infrastructure. The removal of copper would make their network a lot more cost effective to maintain.

The latest development comes shortly after Macquarie Infrastructure (MIRA / MEIF 6 Fibre) confirmed that they had finalised their £627m acquisition KCOM (here). Going forward they intend to expand FTTP into new areas and make it available via more third-party ISPs (likely via a better wholesale proposition).

Sean Royce, KCOM Managing Director, said:

“I’m delighted that 100,000 KCOM customers in Hull and East Yorkshire are now seeing the real benefits of our cutting edge Lightstream network.

The full fibre technology we’ve rolled out across our network means the region is one of the most connected on the planet. Indeed, if Hull was an independent republic ­– as it sometimes feels – it would be the fastest broadband nation on Earth.

This means our customers can stream, surf and download better than ever before at home while businesses can work faster and more efficiently and compete at a global level.

Our full fibre network is also providing the foundations for a digital and tech economy renaissance in Hull and the surrounding area.”

The announcement notes that “the rest of the UK still has some ground to make up on Hull and East Yorkshire, which has 100 per cent full fibre coverage compared to just eight percent nationally,” although as above this isn’t entirely correct. KCOM is still just a little below 100% coverage but they have done exceptionally well.

We also think it’s worth noting, particularly given all of the current talk about speeding up the rollout of full fibre across the United Kingdom, that it took KCOM roughly 7 years to rollout FTTP across their patch of c.200,000 premises and they’re an operator with market dominance. Even in optimal circumstances it still takes a long time to build.

Leave a Comment
13 Responses
  1. Avatar Danny says:

    Hopefully they make the trip down the M62 to Wakefield and get us FTTP as we don’t have any apart from business and not residential.

    1. Avatar CarlT says:

      Not happening.

      There’s a little Openreach FTTP in Wakefield with I imagine more to come from them, CityFibre and the ongoing Virgin Media build.

    2. Avatar KCON Support says:

      KCOM is awful anyway and it’s upto Speeds meaning you never get anywhere close to what your paying for

    3. Avatar HullLad says:

      @KCON support – that’s simply not true. None of the full fibre packages offer ‘up to’ speeds. Even a cursory glance up and down the articles of this website should give you an idea of how much further ahead of the rest of the country KCOM are in terms of fibre deployment.

      Check the performance of your WiFi – two totally different things. If your WiFi isn’t up to scratch then they have a PRO team dedicated to fixing that.

  2. Avatar Jonathan says:

    Easy to get a decent take up of your FTTP is the alternative is plain old ADSL.

    1. Avatar A_Builder says:

      Or the alternative view point is that by missing out FTTC it was possible to invest in FTTP and the return is more readily available as there is more demand shifted simply by the offered service levels.

      Will be the same when OR do EO, or rural lines from ADSL -> FTTP.

      Sometimes missing short term tech fixes makes sense commercially to drive adoption.

  3. Avatar Stewart says:

    KCOM Fiber Optic is the worst you pay for 200mb and only get 20mb over WiFi compared to Virgin Media who give you 200mb and you get 213mb over WiFi KCOM is a proper rip off and there Internet is problem shit in comparison to BT and the likes

    1. Avatar Jake4 says:

      If it’s just 20mbps over WiFi but fine over ethernet why not buy your own router?

    2. Avatar Matthew says:

      So your basically saying they are bad because your too cheap to buy a router. They aren’t that much and would easily solve the WiFi issue.

    3. Avatar HullLad says:

      Another who doesn’t know the difference between WiFi and broadband.

      Fun fact – WiFi is radio signals. Lots of things affect it. Try dealing with that.

      KCOM have a PRO team who will come and sort your WiFi problems for free. Why not give them a ring instead of moaning.

    4. Avatar Stewart says:

      I did and they said they couldn’t see any issues doesn’t matter anyway as I dont use them anymore as they can not provide a good service

    5. Avatar Stewart Hardie says:

      Also I do know what I am speaking about I’m qualified in this field

    6. Avatar HullLad says:

      Then you’ll know that WiFi isn’t the responsibility of the ISP…

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