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Ofcom Find Positive UK Progress on Openreach’s Split from BT

Thursday, November 19th, 2020 (11:23 am) - Score 5,136
2019 openreach telegraph pole

Ofcom has today broadly praised the progress that Openreach have made in their on-going efforts to become a distinct “legally separate” company away from BT, although not all stakeholders agree with the UK telecoms regulator and “growing pains” have also been noted with their Physical Infrastructure Access (PIA) product.

The original 2016 Strategic Review of Digital Communications (full summary) found that Openreach still had an “incentive to make decisions in the interests of BT, rather than BT’s competitors, which can lead to competition problems” and that the BT had failed to “sufficiently” consult rival ISPs, such as those that piggyback off their network, on future “investment plans that affect them.” They were also deemed to have under-invested in their network to the tune of “hundreds of millions of pounds.”

In response BT and Ofcom eventually reached a voluntary agreement (here), which aimed to boost competition by giving rivals easier access to the operator’s infrastructure and fostering an independent governance structure for Openreach, as well as tougher minimum service quality standards, separate branding, new consumer protection measures and better information sharing etc.

Since then Openreach have implemented many of the require changes and this year committed to invest £12bn in order to extend their gigabit-capable Fibre-to-the-Premises (FTTP) based broadband network to cover 4.5 million premises by March 2021 (currently available to 3.5 million), followed by 20 million premises in the “mid – to late-2020s” (here) – at an “average build cost of £300 – £400 per premises.


Ofcom, which is required to monitor BT’s implementation progress on this agreement via their Openreach Monitoring Unit (OMU), has today published their latest annual report. Overall, the regulator was broadly very positive on the efforts that Openreach have made so far, although there’s some room for improvement around access to their existing cable ducts and poles.

Ofcom’s Summary

Overall, BT and Openreach continue to make good progress in strengthening and safeguarding Openreach’s strategic independence. However, there is no room for complacency and continued focus and vigilance will be needed to ensure progress continues, is fully embedded and sustainable.

However, some feedback indicates that not all stakeholders think the separation between BT and Openreach is working as they consider it should. For example, some industry stakeholders have continued to raise their concerns about the potential for undue BT Group influence over Openreach pricing decisions. We also note some concerns around coincidences of timing of Openreach fibre deployment in certain locations where communication providers’3 (‘providers’) build footprints overlap. While these have been raised as concerns, we have to date not found anything that would suggest that Openreach is not acting in accordance with the Commitments. These will continue to be particular areas of focus for our monitoring in the year ahead.

Use of BT’s duct and poles by other providers to deliver their networks has increased substantially since our last report. We welcome Openreach’s work with providers on this and the progress made. This is a complex challenge and we note Openreach commitment to making physical infrastructure access (‘PIA’) work.

However, there have been ‘growing pains’ in the implementation of PIA, and we believe Openreach will need to do more to ensure providers can gain access at the scale and pace necessary to support the deployment of multiple, fast fibre networks for UK consumers. Openreach continues to engage with its PIA customers and provides updates at a regular roundtable meetings of industry CEOs, chaired by Ofcom.

A number of major rivals, such as Cityfibre, have often raised concerns about Openreach’s overbuild of their full fibre networks, which the regulator has today largely dismissed. Part of the reason for that is because they expect overbuild to occur in commercially competitive urban areas, which is where many of the recent gripes have come from. Both the Government and Ofcom agree that dense urban areas can sustain several FTTP rivals.

As for PIA, Ofcom notes that there has been considerable interest in this, with more than 90 providers to-date having registered with Openreach as PIA customers, and approximately half of those currently building PIA-based full-fibre networks. Orders continue to increase, despite Covid-19, with order volumes over the past 12 months covering over 12,000km of duct and over 50,000 poles. Nevertheless, the regulator’s report does highlight a few concerns around this.

Summary of PIA Concerns by Operators

* Some network providers have felt that progress on certain issues – for example process improvements and addressing inventory records issues – has been slower than they might have expected.

* Some network providers do not always feel that they are receiving fair and equal treatment, particularly, in relation to using Openreach’s ducts without a time, cost or complexity disadvantage compared to Openreach itself. Ofcom has been working with Openreach and industry to agree the priorities for further attention and action to address these operational issues around implementation.

* Some concerns have been raised with Ofcom and the OMU about how Openreach uses the data provided to it under the PIA process. While the complaints do not indicate any wrongdoing on the part of Openreach they show that further work is required to ensure confidence amongst network providers.

The good news is that those remaining issues should be much easier to resolve than the ones that Openreach has already overcome to reach this point.

An Openreach Spokesperson told ISPreview.co.uk:

“We’re encouraged that Ofcom recognise the progress Openreach is making as a business and, in particular, how our amazing engineers have responded to the Coronavirus pandemic. Openreach exists to promote choice and competition in the UK’s broadband market, and we’re continuing to focus on building a better, broader and faster network for our customers all over the country. There’s a big job to do, and no room for complacency, so we’ll be working closely with our customers, Ofcom, the wider industry and all of our stakeholders to keep the UK connected.”

The report also picked up on a few issues around Openreach’s minimum service level requirements but, given the impact of COVID-19 this year, this area has been allowed a little more flexibility.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
9 Responses
  1. Regorimabitbackward says:

    Be nice if Virgin Media had to make their network open to the competition think of all that duct already laid to the premises there’s a thought.

    1. James White says:

      Wasn’t there some initial signs or thoughts around Liberty Global looking to do this and wholesale the cable network so not only Virgin Media had access to it?

    2. A_Builder says:

      That would mean VM having to maintain it to a set standard….

      Still an interesting thought: at some point VM will have to pay for some major upgrades.

    3. Meadmodj says:

      There are bound to be inevitable links to legacy PSTN and as a subsidiary of BT Group (investment etc). In addition are complexities systems and central services which take time.

      However OR has its own centralisation programme and any conflict with PIA surely now is between OR’s own various programmes and the Altnets.

      As for competition if BT were in control they would be seeking to retain market share, revenue and to reduce costs. Openreach (as would any company) simply has the same priorities to retain it’s customers whether its BT Consumer or Sky etc.

      My view is that if the Altnets look at the OR map they can see the initial OR areas developing, the Market Town and Village and Fibre First lists understanding that in future these areas will consolidate together.

      If they want to avoid overbuild perhaps, as I have stated previously, all network builders should publish by Post Code/Premise a committed 18 month plan either to Ofcom or someone like Think Broadband so we can all see where we stand.

      The other thing they can do is actively bring forward wholesale access without any discrimination. Why should OR be prevented in providing a network that is available to any ISP (AAISP to ZEN) in favour for an Altnet that has no or a very limited ISP choice. They can’t have it both ways

      The base line is OR would probably avoid or delay going where it makes no sense so its up to the Altnet to do more.

    4. seedyb108 says:

      I live in East Grinstead and Openreach are dragging their feet with FTTP , they have been out running cable into the ducts , but then the work seems to stop. On the other hand Virgin Media are running in their network and are throwing a lot of resource at it. Trouble is they are digging up all the streets that already have ducts in them. So the ideal for faster deployment would be to share the ducts where they can. Think about the carbon being generated across this town, just because they cannot share the ducts already in the street.

  2. NE555 says:

    24.5 million properties, at the highest quoted “average” figure of £400 per property, represents a total investment of £9.8bn.

    Where is the other £2.2bn going?

    1. Meadmodj says:

      Press releases have a life of their own and often build on previous ones resulting in slightly different meanings. i.e is it 20m + 4.3 or 20m including 4.3. I suspect it is the latter as they aline with the blueprint October 2019 but of course the final numbers will depend on any contribution/tax agreed next year with FTTP costs reducing but other costs increasing. Fibre First contiguous rollouts cost less than the disparate programmes.

      I think the £300 – £400 figure applies only to the main commercial areas. There will be different “averages” for Market Towns, Villages and very rural (£4000 was mentioned for the most difficult). Any average will be dependent on any volume and balance.

      In addition to connectivity cost will be the main nodes, core network and the resultant network rationalisation/recovery in addition to any ongoing civils uplift required.

    2. Meadmodj says:


  3. Matthew says:

    In fairness I think Virgin Media has sort of admitted it will do wholesale there is no way that if the O2/Virgin deal goes ahead and they do expand into Rural areas which they would need to i imagine to reach the extra 7 million they are talking about they wouldn’t be considered a SMP like Openreach is

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