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The latest biannual UK Customer Satisfaction Index (Jan 2021) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only one telecoms operator has made it into the latest list – Tesco Mobile, albeit with an improved score and ranking.
The UK Government has launched a consultation on a series of proposed changes to the Electronic Communications Code (ECC), which aims to put right some of the problems caused by their last revision in 2017 and could thus make it quicker for broadband and 4G or 5G mobile operators to deploy their networks.
Worcestershire-based rural broadband ISP Airband, which aspires to deploy their ultrafast Fibre-to-the-Premises (FTTP) network to cover 500,000 premises by the end of 2025 (here), has signed a new long-term partnership with civil engineering firm Light Source to help support the build. Starting in Shropshire.
A total of c.5,000 additional homes in the Debdale area of Greater Manchester have just become the latest to benefit from the on-going expansion of UK ISP Virgin Media’s (Liberty Global) new gigabit-capable and Fibre-to-the-Premises (FTTP) based broadband network.
Openreach (BT) has told ISPs of another 51 UK exchange locations where they intend to move away from their old copper-based analogue phone (PSTN / WLR etc.) services and on to a new all-IP network, which will apply in areas that receive over 75% coverage via their Fibre-to-the-Premises (FTTP) broadband network.
A new survey from the Citizens Advice agency has claimed that more than 1 in 6 UK adults are “struggling to afford their broadband during the third lockdown.” As a result the charity wants cheaper ISP packages to be made available for those on low-income benefits or other vulnerable groups.