Vodafone UK Reaches 940,000 Fixed Broadband ISP Customers
The latest quarterly results (financial Q1 FY22) from UK ISP and mobile operator Vodafone has today been published, which reveals that their fixed broadband base added another +29,000 customers (vs +35k in the previous quarter) to make for a total base of 940,000. But their mobile base declined again to 16,994,000.
As usual, it’s been a fairly quiet quarter for Vodafone, although they did launch their first UK pilots of a 5G Standalone (SA) network (here) and get into a spot of trouble after they dropped support for Virgin Media’s (VMO2) WiFi network on the London Underground (here). The operator also confirmed that they had “no current plans” to introduce new EU mobile roaming charges (here), which came after rival EE did the opposite, and they’ve worked with Nokia on a new system to detect network problems (here).
In terms of their customer figures, Vodafone UK’s mobile base has fallen to 16,994,000 (down from 17,253,000 last quarter), although all of this decline came from their Prepaid (pay as you go) base, while their Pay Monthly base actually grew by +65,000.
Meanwhile, the operator’s fixed broadband customers grew to 940,000 and some 467,000 of those are “converged” (i.e. they take a mobile plan from the same operator). Related customers tend to reflect a mix of FTTC and FTTP connections on Openreach and CityFibre’s various UK networks.
Finally, it’s noted that quarterly mobile data (mobile broadband) traffic across their network reached 282,730 TeraBytes (TB), which is up from 263,737TB in the previous quarter.
Nick Read, Group CEO, said:
“I am pleased to report that we are back to service revenue growth in Europe, as well as Africa. This growth was broad-based within both Consumer and Business segments, with the vast majority of our markets contributing. This is a result of our commercial and operating momentum built over the past 3 years as part of our strategic transformation.
In Europe, the operating and retail environment has not yet returned to normal conditions, but we are delivering a good service revenue performance. In our Business segment, we are seeing stronger growth with our public sector and corporate customers, whilst further building a pipeline of demand for our digital services, such as IoT, security and cloud.
In May we announced, for the first time, our medium-term growth ambition. We have entered the year in line with this ambition, on track to deliver our guidance for the year, and with a continued focus to optimise our portfolio, to accelerate the delivery of shareholder value.”
Overall, the operator saw their quarterly UK service revenue increase to €1,256m (up from €1,231m in the previous quarter). The full report is here (PDF).
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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Vodafone must be doing something right that they have 940,000 customers. I think people that complain do understand technology
I missed spelt I meant Don’t understand
Mobile customers continually dropping is a worry. I can see Three potentially taking third place over them at some point!
Most of them are pay as you go users, the type of customers Vodafone wants to get rid of, there is no money in pay as you go and to some extent operate the service at a loss.
Vodafone FTTP over Openreach is a myth or still very much in a trial phase. That should be a huge risk to the company when there’s a pending stop-sell soon being applied to copper products?
Disappointingly Vodafone broadband customer support team were absolutely clueless when asked about FTTP availability.
Vodafone could almost be accused of misselling their FTTC products as we were told “we would be switched to FTTP as soon as it was available”, well, FTTP Openreach is now available in the area but Vodafone just cannot do it, so this violates their sales team misleading customers on this point.
Vodafone need to sort their act out as this is potentially a big problem brewing.
Your right there Vodafone Customer Service is very pure. They can be clueless
They moved me to FTTP when BT Openreach allowed them, that was in February this year.
The stop-sell is in 2023 I was told, however some service providers still taking new customers over FTTC make customers use voip or no landline service at all. EE is one of these offering just broadband alone.
Vodafone’s Voip service needs some improvement, it has no calling features or voicemail except Caller Display,Anonymous call baring and 1471.
Anonymous call baring on Vodafone voip is activated by dialling *227#. However when people call you on withheld it just cuts them off as if its a wrong number, no message telling them to redial without withholding.
Also if someone calls you on withheld, if you dial 1471 it will not tell you the number of who called obviously but there is a glitch because it still let’s you call them back by pressing 3! So this is the first time you can call someone back who withheld there number.