CommunityFibre Adopt AI-Driven Analytics to Improve Home WiFi

Broadband ISP CommunityFibre, which has so far covered 307,000 UK homes (plus 12,000 businesses) with their 3Gbps Fibre-to-the-Premises (FTTP) network, has today adopted Lifemote‘s cloud-based AI-driven WiFi analytics service to help detect problems experienced by customers, ideally before they even notice them.

At present, CommunityFibre expects to cover 400,000 premises in London by the end of 2021, although their recent acquisition of ISP Box Broadband means that they’re also now extending their full fibre network reach outside the city, including into parts of Surrey and West Sussex in England.

The aim of the partnership with Lifemote will be to improve the WiFi experience for their new and existing customers, although it remains to be seen how effective this will be. Major broadband ISPs, such as BT and Virgin Media, have also adopted similar analytics and management systems to help identify problems in local wireless network coverage.

Peter Rampling, CCO for Community Fibre, said:

“We have always focused our business on customer experience, and by working with Lifemote we are able to take this to another level. By improving the WiFi experience for our customers with the insights and proactive fixes that the Lifemote solution provides enables us to bring the best broadband experience to everyone.”

The PR blurb states that Lifemote can identify interference and problem devices and help recommend additional mesh routers as required. CommunityFibre will be using the problems identified to proactively ring customers to give them help for better WiFi connection and also respond reactively if customers ring in with technical issues.

Residential customers of CF’s service can currently take an unlimited 50Mbps package for just £20 per month for the first 24 months of service (£25 thereafter), which rises to £99 per month (£110 thereafter) for their top 3Gbps plan.