Virgin Media O2 Business UK Launch Faster Broadband Plans UPDATE

Broadband ISP Virgin Media Business (VMO2) has today replaced their old “Voom” packages for small business customers with a new range of service speeds, which includes the long-awaited introduction of a new 1Gbps (Voom Fibre) tier at the top of their line-up.

Customers on Virgin Media’s residential packages have had access to the 1Gbps (1130Mbps down / 52Mbps up) tier since 2019, although the operator opted to wait until after they had completed their DOCSIS 3.1 network upgrade before doing the same on VMB. The need to launch a D3.1 compatible router – the Hitron Chita (cable gateway – pictured), which finally occurred in February (here), was another factor in the delay.

Until today, most of VMB’s Voom Fibre packages offered either a download speed of 350Mbps (with options for different upload speeds) or a single 500Mbps (50Mbps upload) package on a 24-month term. The prices on their old tiers thus ranged from £32 +vat per month for their entry-level 350Mbps (20Mbps upload) package and went up to £62 for the top 500Mbps one.

By comparison, the new packages offer a selection of different download speeds between 400Mbps and up to 1Gbps (1024Mbps), which we’ve summarised below. Once again, these are all on 24-month terms, and we note that all but one of their packages come with a 50Mbps upload speed.

New VMB Voom Fibre Packages

Voom 400 (40Mbps upload)
Dynamic IP
24 hour fault fix time
PRICE: £33 per month

Voom 600 (50Mbps upload)
Dynamic or 1 static IP
16 hour fault fix time
PRICE: £42 per month

Voom 800 (50Mbps upload)
Dynamic or up to 5 static IPs
16 hour fault fix time
PRICE: £51 per month

Voom Gig1 (50Mbps upload)
Dynamic or up to 5 static IPs
12 hour fault fix time
PRICE: £60 per month

For an extra £7 per month, customers can also add the operator’s “Constant Connect” 4G based broadband back-up solution and a “phone line” with unlimited UK calls. The option also exists to bundle-in an O2 Business Mobile SIM with double data (12GB) for an additional £4 per month.

UPDATE 11:55am

VMO2B notes that their new packages also come with an automatic fault reporting system, which means that if the main broadband connection goes down and the 4G back-up kicks in, then the ISP’s router will alert their fault teams.

“The team will contact the customer and work to fix any issues while the customer stays connected via 4G back-up. Once everything is resolved, we’ll switch the customer back to their fixed broadband connection. There is no need for the customer to call us,” said the operator.