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Virgin Media O2 Business UK Launch Faster Broadband Plans UPDATE

Thursday, June 9th, 2022 (9:16 am) - Score 6,120
Virgin Media Business UK Hitron CHITA Router

Broadband ISP Virgin Media Business (VMO2) has today replaced their old “Voom” packages for small business customers with a new range of service speeds, which includes the long-awaited introduction of a new 1Gbps (Voom Fibre) tier at the top of their line-up.

Customers on Virgin Media’s residential packages have had access to the 1Gbps (1130Mbps down / 52Mbps up) tier since 2019, although the operator opted to wait until after they had completed their DOCSIS 3.1 network upgrade before doing the same on VMB. The need to launch a D3.1 compatible router – the Hitron Chita (cable gateway – pictured), which finally occurred in February (here), was another factor in the delay.

Until today, most of VMB’s Voom Fibre packages offered either a download speed of 350Mbps (with options for different upload speeds) or a single 500Mbps (50Mbps upload) package on a 24-month term. The prices on their old tiers thus ranged from £32 +vat per month for their entry-level 350Mbps (20Mbps upload) package and went up to £62 for the top 500Mbps one.

By comparison, the new packages offer a selection of different download speeds between 400Mbps and up to 1Gbps (1024Mbps), which we’ve summarised below. Once again, these are all on 24-month terms, and we note that all but one of their packages come with a 50Mbps upload speed.

New VMB Voom Fibre Packages

Voom 400 (40Mbps upload)
Dynamic IP
24 hour fault fix time
PRICE: £33 per month

Voom 600 (50Mbps upload)
Dynamic or 1 static IP
16 hour fault fix time
PRICE: £42 per month

Voom 800 (50Mbps upload)
Dynamic or up to 5 static IPs
16 hour fault fix time
PRICE: £51 per month

Voom Gig1 (50Mbps upload)
Dynamic or up to 5 static IPs
12 hour fault fix time
PRICE: £60 per month

For an extra £7 per month, customers can also add the operator’s “Constant Connect4G based broadband back-up solution and a “phone line” with unlimited UK calls. The option also exists to bundle-in an O2 Business Mobile SIM with double data (12GB) for an additional £4 per month.

UPDATE 11:55am

VMO2B notes that their new packages also come with an automatic fault reporting system, which means that if the main broadband connection goes down and the 4G back-up kicks in, then the ISP’s router will alert their fault teams.

The team will contact the customer and work to fix any issues while the customer stays connected via 4G back-up. Once everything is resolved, we’ll switch the customer back to their fixed broadband connection. There is no need for the customer to call us,” said the operator.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
11 Responses
  1. El Guapo says:

    Wow they didn’t put the 2.5Gbit interface on it like the new superhub then.
    Also, why do they use Hitron for business? I don’t see what it does that the Superhub doesn’t do. With the exception of a couple of extra RJ11 ports.

    1. Tech3475 says:

      It looks like the Hitron has a USB port, likely for the 4G backup.

    2. Dave says:

      They sent me a new router when I upgraded to 1 gig and it still didn’t have a 2.5G port – there’s effectively ~250mbps that I can’t use to a single device – some of the project folders I work on can be anything from 40 to 100GB so it does make a big difference for me.

    3. Clive says:

      The Hitron firmware supports the GRE tunnel services required to deliver the static IP address options.

      Hitron do have a devive with 2.5Gb/s ports so why that wasn’t chosen is a mystery!

  2. Peter F says:

    Still shocking uploads even on their business lines

    1. Anecdote says:

      Yep, and 24 month contract on something with such a poor upload when FTTP alt-nets are progressing in many areas fast. You’d have to be seriously lacking in choice to go with VM.

    2. simon says:

      Virgin are silly buggers. Friend of mine had them for 15 years at a place. she left and moved and after 12 months went online to re order – the website said all was good and she had an engineer booked for this Sunday – VM called her yesterday and rather rudely to say she had failed the credit check and it was not happening – so she has now signed up for FTTC with BT directly as that’s all she can get elsewhere.

      It’s like they don’t want customers right now..

    3. Mike says:

      @simon

      They don’t want customers that might not pay their bills.

    4. tech3475 says:

      @Simon

      Maybe get your friend to actually check their credit rating, if it is genuinely low then it could cause other problems in the future and possibly even a sign that something is wrong e.g. fraud, account issue, unknown/forgotten debt, etc.

    5. An Engineer says:

      VM’s credit check for cable services is certainly not strict. On the whole a file has to be grim, way worse than just a missed payment or two, for VM to reject the business.

      Perhaps the policy has changed and they’ve made it more like a mobile contract but a while back they would happily provide their top triple play even to people that have defaulted on credit agreements.

  3. Mark says:

    The Hitron Shitter….that’s about right

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