Plusnet Named Best UK ISP by 2023 Broadband Genie Awards
The annual Broadband Genie 2023 survey has just named home broadband ISP Plusnet as the “Best Provider” of the year and also the “Best Value for Money“, while a variety of other internet providers also scooped various other awards across several different categories.
The results were based off a survey of 5,042 broadband customers, which was conducted between 1st January 2022 to 20th February 2023. On top of that, they also analysed 415,948 speed test results from 2022 to identify the fastest providers.
However, one oddity is that their ‘Fastest Wireless Provider‘ category appears to cover satellite, mobile networks and Fixed Wireless Access (FWA) providers – three very different platforms.
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Winners of the Broadband Genie 2023 Awards
Best Provider – Plusnet
Fastest Provider – Lightspeed Broadband
Fastest Wireless Provider – Starlink (satellite)
Speed Satisfaction Award – Zen Internet
Best Value for Money – Plusnet
Best Customer Care – Origin Broadband
Most Reliable Provider – BT
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Amusing, given the constant plausible rumours BT will be retiring the Plusnet brand in favour of EE.
More than plausible – it’s happening this year
I am glad we won an award – we all work really hard!
@goodnews!, I said before if Plusnet do go under the EE name, then I will certainly move to another provider. While I have no real need for Fibre, I may go to the Altnet we have just to get off the openreach network, Still have slightly over 3 months left on my contract, so will decide what to do a bit closer to that.
Very surprised by this when they can’t supply a landline when you switch to full fibre and they don’t support Wi-Fi calling on their mobile plans so if you live in a poor mobile reception area you are stuffed. BT has ruined a very good provider.
Best Value For Money??? There are quite a few companies listed on this site that are cheaper for the same service.
There’s cheap and there’s value. If you don’t know the difference then you’re doomed to go for cheap.
Unfortunately, post BT Plusnet definitely falls into the ‘cheap’ catagory. Back in the Lee Strafford and Ian Wild days it was excellent and most certainly value. Now its just a sad husk of a once brilliant ISP. Much like Lineone, BT ruined it.
This appears to be just another industry-promoted fake award.
There is no way that BT is the so-called ‘Most Reliable Provider’, just look at the Trustpilot reviews for bt.com where it’s a poor 1.5 of 5 stars, as rated by over 13,000 reviews. And Plusnet is certainly not the ‘Best Provider’, on Trustpilot it only has a meagre 2.5 of 5 stars, as rated by 9,000 reviews.
And where does Lightspeed Broadband come from? They were hardly around a year ago, and their big announcement a year or so ago to reach 200,000 premises by the end of last year never materialized, they only ever reached a fraction of that coverage by the end of 2022. And they can’t even provide realistic rollout plans, let alone offer static IP-addresses, they only do CGNAT, speed is not everything!
I think with BT ‘most reliable ‘ means in terms of product working not necessarily customer service etc! We have been with BT for a few years now and whilst their CS may not be great (neither are lot of the others!) The actual internet/wifi is way better than any other ISP…IMO, so I can actually see how BT actually won that award! For once!
I’m sure that’s how it works Gnewton.
Every six months everyone thinks… “you know what, my broadband provider is so reliable, I think I’ll add a rating on Trustpilot”
Same old boring drivel, can’t bear to see a good result for BT
Ohh please – go to any broadbands providers Facebook post and you’ll see plenty of angry customer. By that logic any provider is bad
@AD: People do also post positive reviews when an ISP does a good job, see for example Trustpilot:
AAISP: Rating 4.8
Aquiss: Rating 4.9
IDNet: Rating 4.6
…. vs ….
PlusNet: Rating 2.3
As I said, these so-called awards aren’t genuine.
I never understand why Plusnet wins (almost) every year. Very strange.
Because they pride themselves on first call resolution and net promoter score i.e the actual customer feedback. Mind is always 98-100% every month
If you read BT broadband reviews on Trustpilot most of the 1 star reviews relates to customer service, none to the actual product which is imo excellent (FTTP) . In fact many of the 1 star reviews actually state that they can not fault the actual service…
Plusnet is fine if you keep it simple and understand what they’re selling: unlimited internet access using an Openreach line.
If you want to be monitoring your connection all the time and can’t handle a drop in speed because the OR cabinet decided to interleave your line or need someone to help you with the WiFi speed/coverage at home, then they’re not for you. They can’t fix FTTC or make thick walls more WiFi friendly.
The same thing could be said about the mobile service (at least before 1pMobile was a thing). It’s a cheap service for those who want to use EE’s network while paying less.
The service works and I pay less than buying directly from one of the main providers. I am happy.
I kind of agree, I have been with Plusnet for a while now, and they provide a good service for the price. When I did have a problem they were good about it, getting Openreach here 4 times to try to sort out the problem, Even sending me a Zyxel router to see if that would sort it as Openreach had no idea what the problem was. In the end, I went to using a Huawei modem to stay connected.
I am not a fan of BT, but I went to plusnet where they were the only one to get me connected quickly as I had to have the phone line reconnected as well.
April Fools come early?
Fake Award Plusnet wins every Year
Who is Lightspeed never herd of them