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Broadband ISP Giganet Start Directing New CityFibre Users to Cuckoo

Friday, Apr 12th, 2024 (12:01 am) - Score 4,200

Internet provider Cuckoo has confirmed that, starting from today, new customers in CityFibre’s full fibre (FTTP) broadband areas that may be looking to sign-up online with UK ISP Giganet will instead be diverted to Cuckoo. The move forms part of Fern Trading‘s (Octopus Investments) ongoing network consolidated efforts.

Just to recap. Fern Trading has already consolidated its full fibre networks (Jurassic Fibre, Swish Fibre and Giganet) under the single AllPoints Fibre brand (wholesale). As part of that, Cuckoo is set to become the main retail ISP for the consolidated networks (i.e. where consumers will get their packages) and indeed the process of migrating customers to the provider began at the start of 2024 (here), albeit not without some trouble (here).

However, up until now anybody covered by CityFibre’s separate fibre broadband network have still been able to sign up to Giganet’s service (Giganet previously ran its own FTTP network and also sold services via CityFibre), which is arguably a more familiar and reputable brand than Cuckoo. But this has now changed.

As of today, Cuckoo informs us that new Giganet connections via CityFibre will no longer be offered where Cuckoo is now available (this was an expected change). Giganet will thus be diverting any postcode checks on the Giganet site that fall into the CityFibre footprint to Cuckoo’s site and services. The packages and prices remain identical (i.e. 150Mbps symmetric for £28, 500Mbps for £32 and 900Mbps for £39 on an 18-month term).

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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15 Responses
  1. Avatar photo bobn says:

    I was able to still order via giganet

    1. Mark-Jackson Mark Jackson says:

      Suspect it’s a change they’ll introduce once the devs are actually awake today.

    2. Avatar photo Billy Shears says:

      @Mark, Rule 2, don’t make changes on a Friday.

  2. Avatar photo Neil B says:

    Thankfully I am fully on-net on the Giganet network, but why change the name to Cuckoo when Giganet is much more descriptive and actually sounds like a provider of full fibre internet ? Maybe Cuckoo is how they are going to go from now on – stealing other providers nests!

  3. Avatar photo Sam says:

    Any update on what’s happening to Swish Fibre? The Midhurst install has been stalled now for 2 years.

    1. Avatar photo Sussex Fibre says:

      Nothing in Petworth or Billingshurst either apart from the odd empty block on the pole taking space

    2. Avatar photo Anon Innit says:

      All 3 companies now under the APFN brand (which includes Swish) are solely “filling-in” on their existing active footprint and working to increase takeup at present.
      You’re not the only place where there’s part-build infrastructure abandoned, at least for now.

  4. Avatar photo Jim says:

    Dumbest name change of the year award goes to…

  5. Avatar photo StillWaiting says:

    Tadley is another area where all build has been abandoned (by Giganet). Sorry to be harsh, but what a totally useless company.

    OpenReach possibly put any fibre plans on hold (‘Tadley exchange is not in our build plans’) because everyone thought Giganet would deliver FTTP, so now we’re stuck with no fibre provider for, well, the foreseeable future. A total joke eh?

    1. Avatar photo name says:


    2. Avatar photo Rich says:

      Openreach do not give a damn about overbuild and I’m not sure the presence of other operators factors in to their build plans whatsoever, but if it does it is a slight positive as the result of not deploying would be hemorrhaging customers to the new provider.

    3. Avatar photo Sonic says:

      It’s the same in Winchester. Giganet has rolled out to certain areas and now appear to have completely given up. No Openreach here either. Or anyone else for that matter.

      Some streets are partially enabled while other streets have simply been skipped. What a complete farce of a company.

  6. Avatar photo Chris says:

    Cuckoo are an awful company, sold my details to another shady ISP as part of their openreach dump and are now sending me threatening text messages about cancelling my direct debit despite no longer having an account with them and repeat requests to remove my details from their systems.

    They were decent once but the original founders cashed out. Avoid.

    1. Avatar photo Ben says:

      They did more than just sell your details — they sold your contract. If you want to leave then you need to terminate the contract and pay any early termination fee(s).

  7. Avatar photo Big Dave says:

    Does this possibly give an indication of future consolidation moves? …possibly

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