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IX Wireless Agree to Move Wireless Broadband Pole After Allegedly Abusive Call

Wednesday, May 29th, 2024 (5:25 pm) - Score 2,640

A woman in Burnage has been successful in getting broadband network operator IX Wireless to move one of their poles (masts). The move occurred after she complained that it had been installed “without warning” next to her house and that staff had allegedly become “really weird and abusive on the phone” when she complained.

IX Wireless is currently building a new UK fibre-fed fixed wireless access (FWA) network across parts of the UK using WiFi based technology (e.g. Accrington, Blackburn, Blackpool, Burnley, Fleetwood etc.), which is supported by retail broadband ISP 6Gi (NOT related to 6G mobile technology).

NOTE: Most telecoms poles are typically built using Permitted Development (PD) rights and thus don’t have to go through the usual planning process, which means only the most minimal of prior notice is required (e.g. sticking a note to a lamp post).

The operator is, however, no stranger to attracting complaints from locals about their large metal poles (here) and has previously also run into the odd issue related to unauthorised digital infrastructure (here). Not to mention the banning of several 6Gi adverts for misleading promotions (here and here) and they’re facing enforcement action by Bolton Council for installing antenna kit on a pole (mast) without consultation or consent (here).

Suffice to say that the latest incident, which has been covered by the Manchester Evening News (via Thinkbroadband), seems unlikely to help matters. According to the resident, IXW’s agent is alleged to have “started shouting” down the phone at her: “She said they hired her to deal with people like me, it was just bizarre. She said if it wasn’t us it would be someone else, times are changing, you have to get used to it. A manager did apologise to me, but they’ve not sent the recording. The mast is an eye sore, I see it when I look out my window, it’s ruined the view. Everyone here wants it removed, we’re all bothered about it.”

A Spokesperson for IX Wireless said:

“We acknowledge that there will be some minor disruption from installing new infrastructure and we aim to keep this to a minimum. The company is keen to work with local residents and welcome any input which can help to improve our service.

The company investigated the claims and calls from Ms Partington to our customer support team. We have held further discussions with Ms Partington and following this we can confirm that we have put plans in place to move the post to a new location. We will continue our follow up directly with Ms. Partington to confirm her satisfaction of the planned resolution when completed.

Many people have welcomed investment in the roll-out of digital infrastructure, and where necessary we are happy to speak to residents who may feel a structure is causing an obstruction and this is a normal part of our process when the pre-notifications are sent.”

The resident has been told the pole will be moved in the next three or four weeks.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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5 Responses
  1. Avatar photo Gavin says:

    These poles seem to be installed via a loophole that gives lighter regulation on planning permissions for poles.

    This technology is already substandard compared to other fibre technology. It’ll be obsolete in 10 years.

    The council’s will end up picking up the removal bill when the time comes.

  2. Avatar photo MissTuned says:

    I am no NIMBY, but I recently saw some of these poles erected by 6G, IX, whatever they’re calling themselves now. They are not pretty – they aren’t like ordinary wooden or metal telegraph poles at all, they’re thick steel masts with microwave dishes all over the top. I have an Openreach telegraph pole outside my front window and it doesn’t bother me, but these are different.

    This cowboy company is bizarre – who on earth is funding the rollout of this already outdated technology, in areas where FTTP is either available or on the way in the next year or two? I would bet any money that it wouldn’t fly at all “down south” but the north-west is being saddled with this rubbish.

  3. Avatar photo Dave Trent says:

    don’t understand the economics of FWA in most of the UK. Are these houses particularly hard to bring fibre to?

    1. Avatar photo spiritus says:

      Nope. The areas where IX Wireless operate are all densely populated urban areas e.g. Manchester and surrounding towns.

      All currently receiving a choice of fibre providers.

      The 8m telegraph poles they use are bad enough but what is ****** off residents is their use of 15m steel transmitter masts (similar to 5g mobile phone masts).

      IX Wireless are installing these masts in two stages. The first stage is the 15m mast and cabinets but without antennae at the top of the mast. They leave the antenna off as they then argue that prior approval consent is not required as it is not a transmitter mast due to not having an antenna.

      They then come back a few weeks later and stick the antenna on top of the pole.

      They have used this method in every town so far where they operate and all the time bypassing planning regulations.

      This is why residents are so angry

  4. Avatar photo Biff Clifton says:

    IX Wireless back at it again. Ofcom truly are toothless.

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